Experiencing

Foxtel

outages? You’re not alone.

Here’s how to confirm if Foxtel is down:

1. Check Foxtel’s Official Support Pages: Go to the Foxtel Help Centre and search for “Outages and No Signal Errors.” This page lists any known technical issues and troubleshooting steps. During widespread outages, Foxtel often places banners or alerts at the top of their Support or Contact pages.
   
   
2. Use the MyFoxtel App or Online Account: Log in to the MyFoxtel app or your Foxtel account to check for service notifications or error codes. If you see a message such as “Service unavailable” or “No signal,” note it down as it may point to a known outage. The app sometimes posts service updates for streaming issues, such as Foxtel Go or Foxtel Now interruptions.
   
   
3. Check Third-Party Outage Trackers: Visit Downdetector – Foxtel or AussieOutages to view live user reports. If many people are experiencing issues, these sites will show spikes and outage maps in real time.
   
   
4. Verify Local Issues (Satellite or Cable):
   
   
   • For satellite users, bad weather (like heavy rain or thick clouds) can block the signal — a temporary issue called “rain fade.” Once the weather clears, your service should return automatically.
     
     
   • For cable or broadband users, check the Telstra Outage Finder because Foxtel’s cable and broadband rely on Telstra’s infrastructure. A Telstra maintenance event or cable fault can directly impact Foxtel services.
     
     
5. Monitor Social Media & Community Updates: Foxtel’s Twitter handle @FOXTEL_Help and official Facebook page provide outage updates and responses. You can also check user forums like Whirlpool or Reddit for live discussions, but always verify information against Foxtel’s official channels.
   
   

Following these steps gives you a full picture of whether Foxtel’s systems are actually down, or if it’s an isolated issue with your setup.

If Foxtel isn’t working, here’s how to report it quickly and get help:

1. Do Quick Self-Checks: Ensure your Foxtel box and modem are powered on and properly connected. For satellite users, check weather conditions. Restart your box and see if the problem persists — if so, move to the next step.
   
   
2. Use Foxtel’s Live Chat: Visit Foxtel Support and select “Chat with Us.” Foxtel’s chat support is available seven days a week and connects you with a representative who can confirm any known outages.
   
   
3. Call Foxtel Technical Support: Call 1300 657 346 between 9am and 6pm (AEST/AEDT). Clearly describe the issue, whether it’s a total TV blackout, streaming error, or broadband outage. Support agents can verify local outages, log your issue, or schedule a technician.
   
   
4. Report Through the MyFoxtel App: If your TV service is down, you can still contact Foxtel via the app using your mobile data. It may redirect you to chat or provide self-help troubleshooting prompts.
   
   
5. Get a Reference Number: Always ask for a case or reference number when you report an outage. This helps Foxtel track your report and follow up. For broadband customers, Foxtel may also send SMS or email updates about known issues, so make sure your contact details are current.
   
   

If others in your area are affected, encourage them to report it too. The more outage reports Foxtel receives, the faster it can confirm a widespread problem and escalate fixes.

Foxtel has experienced a few notable outages over the past year:

June 27, 2025 – Foxtel TV Outage:
A broadcast fault caused blank screens for several hours in multiple suburbs. Customers voiced frustration about limited updates during the outage. The issue was resolved later that same day.

September 3, 2025 – Foxtel Go Streaming Issue:
Foxtel Go users experienced a one-to-two-hour streaming outage, likely caused by a backend glitch. The traditional TV service remained unaffected.

Recurring Localised Outages:
Some areas have experienced brief broadband or cable outages, often linked to Telstra or NBN maintenance. These typically last a few hours and are usually resolved within the day.

Common Causes of Foxtel Outages:

• Weather and Satellite Interference: Heavy rain or storms can block signals, causing temporary “no signal” messages.
  
  
• Network Faults: Cable cuts, local power loss, or Telstra/NBN node failures can disrupt service.
  
  
• Maintenance Work: Scheduled upgrades or routine maintenance can cause short outages, usually overnight.
  
  
• Technical Glitches: Backend software or server issues occasionally disrupt Foxtel’s streaming platforms.
  
  

While national outages are rare, localised issues and short-term interruptions can occur. Most are fixed the same day.

Foxtel generally resolves outages within hours, depending on the cause.

For satellite outages, service often returns as soon as weather conditions improve, sometimes within minutes or a couple of hours. If a transmission issue occurs on Foxtel’s end, engineers typically fix it the same business day.

For cable or broadband outages, resolution time depends on the fault. Small, local issues like node resets or line faults might be resolved within two to four hours. More complex cases that require field technicians (such as a cable cut) can take longer, but Foxtel aims to restore service within 24 hours whenever possible.

Streaming outages (affecting Foxtel Go or Foxtel Now) are usually the quickest to fix, as engineers can push updates or patches remotely. Most streaming problems are resolved within one to three hours.

In rare, major outages, Foxtel may progressively restore services, with TV channels and on-demand access returning before broadband. Customers typically receive text or email notifications during extended downtimes.

Foxtel’s track record shows that prolonged outages are uncommon, and the company treats any disruption as urgent. Most issues are fixed the same day, and customers are advised to reboot their devices once notified that service has been restored.

• Foxtel Outages & No Signal Support
  
  
• Foxtel Contact & Help Page
  
  
• Foxtel Technical Support – 1300 657 346
  
  
• Foxtel Twitter (@FOXTEL_Help)
  
  
• Downdetector – Foxtel
  
  
• Telstra Outage Checker (for cable/broadband users)