Experiencing Foxtel outages? You’re not alone.
Is There an Outage with Foxtel Right Now?
How to check Foxtel outage status
Here’s how to confirm if Foxtel is down:
- Check Foxtel’s Official Support Pages: Go to the Foxtel Help Centre and search for “Outages and No Signal Errors.” This page lists any known technical issues and troubleshooting steps. During widespread outages, Foxtel often places banners or alerts at the top of their Support or Contact pages.
- Use the MyFoxtel App or Online Account: Log in to the MyFoxtel app or your Foxtel account to check for service notifications or error codes. If you see a message such as “Service unavailable” or “No signal,” note it down as it may point to a known outage. The app sometimes posts service updates for streaming issues, such as Foxtel Go or Foxtel Now interruptions.
- Check Third-Party Outage Trackers: Visit Downdetector – Foxtel or AussieOutages to view live user reports. If many people are experiencing issues, these sites will show spikes and outage maps in real time.
- Verify Local Issues (Satellite or Cable):
- For satellite users, bad weather (like heavy rain or thick clouds) can block the signal — a temporary issue called “rain fade.” Once the weather clears, your service should return automatically.
- For cable or broadband users, check the Telstra Outage Finder because Foxtel’s cable and broadband rely on Telstra’s infrastructure. A Telstra maintenance event or cable fault can directly impact Foxtel services.
- For satellite users, bad weather (like heavy rain or thick clouds) can block the signal — a temporary issue called “rain fade.” Once the weather clears, your service should return automatically.
- Monitor Social Media & Community Updates: Foxtel’s Twitter handle @FOXTEL_Help and official Facebook page provide outage updates and responses. You can also check user forums like Whirlpool or Reddit for live discussions, but always verify information against Foxtel’s official channels.
Following these steps gives you a full picture of whether Foxtel’s systems are actually down, or if it’s an isolated issue with your setup.
How to report a Foxtel outage
If Foxtel isn’t working, here’s how to report it quickly and get help:
- Do Quick Self-Checks: Ensure your Foxtel box and modem are powered on and properly connected. For satellite users, check weather conditions. Restart your box and see if the problem persists — if so, move to the next step.
- Use Foxtel’s Live Chat: Visit Foxtel Support and select “Chat with Us.” Foxtel’s chat support is available seven days a week and connects you with a representative who can confirm any known outages.
- Call Foxtel Technical Support: Call 1300 657 346 between 9am and 6pm (AEST/AEDT). Clearly describe the issue, whether it’s a total TV blackout, streaming error, or broadband outage. Support agents can verify local outages, log your issue, or schedule a technician.
- Report Through the MyFoxtel App: If your TV service is down, you can still contact Foxtel via the app using your mobile data. It may redirect you to chat or provide self-help troubleshooting prompts.
- Get a Reference Number: Always ask for a case or reference number when you report an outage. This helps Foxtel track your report and follow up. For broadband customers, Foxtel may also send SMS or email updates about known issues, so make sure your contact details are current.
If others in your area are affected, encourage them to report it too. The more outage reports Foxtel receives, the faster it can confirm a widespread problem and escalate fixes.
Recent Foxtel Outages & Causes
Foxtel has experienced a few notable outages over the past year:
June 27, 2025 – Foxtel TV Outage:
A broadcast fault caused blank screens for several hours in multiple suburbs. Customers voiced frustration about limited updates during the outage. The issue was resolved later that same day.
September 3, 2025 – Foxtel Go Streaming Issue:
Foxtel Go users experienced a one-to-two-hour streaming outage, likely caused by a backend glitch. The traditional TV service remained unaffected.
Recurring Localised Outages:
Some areas have experienced brief broadband or cable outages, often linked to Telstra or NBN maintenance. These typically last a few hours and are usually resolved within the day.
Common Causes of Foxtel Outages:
- Weather and Satellite Interference: Heavy rain or storms can block signals, causing temporary “no signal” messages.
- Network Faults: Cable cuts, local power loss, or Telstra/NBN node failures can disrupt service.
- Maintenance Work: Scheduled upgrades or routine maintenance can cause short outages, usually overnight.
- Technical Glitches: Backend software or server issues occasionally disrupt Foxtel’s streaming platforms.
While national outages are rare, localised issues and short-term interruptions can occur. Most are fixed the same day.
How long does it take for Foxtel to fix an outage?
Foxtel generally resolves outages within hours, depending on the cause.
For satellite outages, service often returns as soon as weather conditions improve, sometimes within minutes or a couple of hours. If a transmission issue occurs on Foxtel’s end, engineers typically fix it the same business day.
For cable or broadband outages, resolution time depends on the fault. Small, local issues like node resets or line faults might be resolved within two to four hours. More complex cases that require field technicians (such as a cable cut) can take longer, but Foxtel aims to restore service within 24 hours whenever possible.
Streaming outages (affecting Foxtel Go or Foxtel Now) are usually the quickest to fix, as engineers can push updates or patches remotely. Most streaming problems are resolved within one to three hours.
In rare, major outages, Foxtel may progressively restore services, with TV channels and on-demand access returning before broadband. Customers typically receive text or email notifications during extended downtimes.
Foxtel’s track record shows that prolonged outages are uncommon, and the company treats any disruption as urgent. Most issues are fixed the same day, and customers are advised to reboot their devices once notified that service has been restored.
Official Foxtel Outage Resources & Links
Foxtel reports submitted through Ajust
For over a year and a half, my Foxtel service kept dropping out, and every call to support went nowhere. Paying over $160 a month for mostly blank screens and excuses left me drained. I just wanted the aerial fixed and the service I paid for. - Darin
For weeks, I couldn’t watch anything because my Foxtel box stopped working entirely. I’d followed every step they gave me, but nothing helped. After 20 years as a customer, being left in the dark with no technician felt incredibly unfair. - Deborah
My service blackout dragged on for eight months, with the same F1072 error flashing every time I tried to watch something. I ended up relying on Netflix just to have something to watch. I’ve begged for a technician to fix it, but I’m still waiting. - Lemonia
My signal dropped out constantly, sometimes six times a day. Each technician said it was fixed, but nothing changed. Losing Wi-Fi and TV so often made home life stressful, especially when the whole family depends on the internet working reliably. - Greg
Foxtel Outage FAQs
How can I tell if Foxtel is having a service outage?
The quickest way to confirm a Foxtel outage is by checking Foxtel’s official Help Centre for “Outages and No Signal Errors.” If banners or alerts appear, a known issue exists. You can also use the MyFoxtel app, Downdetector, or Telstra’s Outage Finder for cable users. Checking @FOXTEL_Help on social media can confirm live issues. This helps you know if it’s a system-wide problem or a local signal fault.1`
What’s the best way to report a Foxtel outage or service problem?
To report a Foxtel outage, use Foxtel’s live chat or call 1300 657 346 between 9am and 6pm AEST. Describe your issue clearly and request a reference number. You can also report through the MyFoxtel app using mobile data. Keeping your contact details updated ensures you get SMS or email updates about known faults and repair timelines.
How long do Foxtel outages usually last, and what affects repair times?
Most Foxtel outages are resolved within a few hours. Weather-related satellite interruptions clear once conditions improve, while cable faults depend on Telstra’s repair times. Streaming issues on Foxtel Go or Now are often fixed in one to three hours. For widespread faults, Foxtel aims to restore service within the same day and notifies customers as systems come back online.
What are the main reasons Foxtel services go down?
Foxtel outages are most often caused by weather interference, Telstra network faults, maintenance, or backend technical glitches. Heavy rain can block satellite signals, while broadband outages may stem from Telstra infrastructure issues. Scheduled upgrades also cause short overnight interruptions. Understanding the cause helps you know whether to wait, reboot, or report the problem for faster resolution.
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