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Edited by:
Ajust Content Team
Last updated:
October 3, 2025
AI-sourced. Human-edited. Made clear for you.

Can you get a refund from
Costco
? Check eligibility first

  • Change of mind satisfaction guarantee: Almost any product can be returned at any time, for any reason – even opened or used items.

  • Membership fee refunds: Full refund of your membership fee if you’re not satisfied, no time limit.

  • 90-day electronics/appliances rule: TVs, laptops, phones, appliances etc. must be returned within 90 days for change of mind. After that, ACL or manufacturer warranty applies.

  • Exclusions: Gift cards, tickets, custom/special orders, bullion, and hearing aids (covered under separate terms). Costco Travel refunds follow travel booking rules.

  • Product condition: Used/partially consumed items often accepted. Bring all parts, accessories, packaging if possible.

  • ACL rights: Costco’s generous returns are in addition to your rights for faulty products under Australian Consumer Law.

How to get a refund from
Costco

  1. In-store (fastest): Take the item to any warehouse returns counter. Provide your membership card (receipts not required). Refund processed on the spot.

  2. Prepare item: Return all accessories, packaging, and manuals if possible. For groceries or consumables, bring what’s left.

  3. Online orders: Log into your Costco account, go to My Orders, and select Return Item. Print prepaid label or call Member Care (03 5316 7223) to arrange a courier.

  4. Large items: Costco organises pickup for bulky items. Staff can also help unload in-store.

  5. Refund issued: In-store = instant. Online = processed once item arrives back at Costco. Refund confirmation sent via email.

Costco
’s refund timeframe - how long it takes

  • In-store: Immediate. Refunds appear as pending credits same/next day (cards), or cash instantly for cash payments.

  • Online/mail returns: Allow 1–2 weeks total (shipping + inspection + bank processing).

  • Membership refunds: Processed immediately at desk or within 1–2 days if done by phone.

  • Delays: Can occur if courier misplaces items or for high-value returns requiring verification.

Costco
’s refund methods - how you'll get your money back

  • Original payment method: Credit/debit card, EFTPOS, PayPal, or cash refunded to same method.

  • Cash: Cash refunds given for in-store cash purchases.

  • Gift cards: Refunds issued back to Shop Cards (gift cards) if that was used.

  • Partial refunds: Bundle or promo returns refunded pro-rata. Free gifts must be returned or value deducted.

  • Membership refunds: Refunded by same method used to pay.

Common refund issues with
Costco

  • Electronics 90-day limit confusion: Refunds denied if returning change-of-mind TVs/appliances after 90 days.

  • Excessive returns: Rare cases of membership flagged for abuse if returns are excessive.

  • Online delays: Refunds delayed if courier fails to update status.

  • Misclassified returns: Some disputes arise if staff classify an issue as “change of mind” rather than faulty/delivery issue.

  • No receipt/gift returns: Without membership record, gifts may be tricky to return.

Costco
 cases submitted through Ajust

Customer experiences with
Costco
 refund cases

Positive: Members report returning opened groceries and wine for full refunds with no hassle

Online order delay: One member waited 3 weeks for a TV refund due to courier issues, but Costco resolved once flagged.

Furniture service issue: A sofa delivery failed and was initially classed as “change of mind” but Costco corrected and refunded after escalation.

How
Costco
 Refund Policy Compares to Competitors

  • General retailers (Kmart, JB Hi-Fi): 14–30 day change-of-mind windows, unopened only. Costco far more generous.

  • Amazon AU: 30-day returns, stricter on opened items. Costco offers no time limit.

  • Aldi: 60-day double guarantee on house brands. Costco allows anytime returns.

  • IKEA: 365-day returns, unused only. Costco accepts opened/used returns.

Summary: Costco’s refund policy is the most generous in the Australian market.

Official
Costco
Refund Resources & Links

Costco
Refund FAQs

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