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Lenovo price match eligibility criteria - what qualifies for a match?
Lenovo Australia offers a competitive Price Match Policy on new Lenovo laptops and desktops with identical specifications to a “comparable PC” from another Australian retailer or direct competitor (like HP or Dell). To qualify:
- Identical Specs: Competitor’s PC must have the exact configuration (screen size, CPU, RAM, storage, graphics, etc.).
- Authorised Competitor: Must be sold by a reputable, authorised Australian retailer or manufacturer.
- In Stock: Both Lenovo and competitor must have the item currently in stock.
- Advertised Price: Price must be current, publicly available, and verifiable, including taxes and shipping fees.
- Limitations: Price match applies before purchase only (no retroactive matches), limited to one match per item per customer (maximum 5 units total).
- No Combined Offers: Price matching cannot be combined with other Lenovo discounts, promotions, or coupon codes.
If these criteria are met, Lenovo will match the lower price so you can confidently get the best available deal.
How to request a price match at Lenovo
Follow these easy steps to successfully request a Lenovo price match:
Step-by-Step Guide:
- Identify an Eligible Competitor Offer:
- Locate a lower-priced, identical Lenovo model or comparable PC from an authorised Australian competitor.
- Save the direct URL link or advertisement clearly showing the lower price and specifications.
- Locate a lower-priced, identical Lenovo model or comparable PC from an authorised Australian competitor.
- Contact Lenovo Sales (Before Purchasing):
- Call Lenovo Sales at 13 LENOVO (13 536686), option 2 (Mon–Fri 8:30am–5pm AET), or
- Use Lenovo’s Online Sales Chat (daily 7am–1am AET).
- Call Lenovo Sales at 13 LENOVO (13 536686), option 2 (Mon–Fri 8:30am–5pm AET), or
- Provide Required Product & Pricing Details:
- Clearly state the Lenovo product and competitor offer you’re requesting a price match on.
- Provide Lenovo with the competitor’s active URL, screenshot, or detailed advertisement showing the exact pricing and specs.
- Clearly state the Lenovo product and competitor offer you’re requesting a price match on.
- Lenovo Verifies & Confirms Price Match:
- Lenovo will verify competitor details in real-time.
- Once approved, Lenovo adjusts your price directly via quote, coupon, or assisted checkout.
- Lenovo will verify competitor details in real-time.
- Complete Your Purchase at the Matched Price:
- Finalise your order knowing you've secured the best available deal.
- Finalise your order knowing you've secured the best available deal.
Pro Tip: Have competitor details prepared in advance to streamline verification and approval.
Lenovo accepted competitors & required proof
Lenovo price matches Australian-based retailers and direct competitors like HP or Dell, provided the product specifications match exactly. Acceptable competitors include:
- Australian manufacturer websites (HP, Dell, etc.)
- Well-known Australian retailers (e.g., JB Hi-Fi, Harvey Norman)
Required Proof:
- Preferred Proof: An active direct URL link clearly showing current competitor price.
- Alternative Proof: Screenshots or printed advertisements showing date, retailer, product details, and pricing.
Competitor offers must include all applicable taxes and delivery charges, ensuring a fair comparison.
Exclusions & limitations - when price matches are not allowed at Lenovo
While generous, Lenovo’s policy has clear boundaries. Exclusions include:
- Custom or Bulk Orders: No bespoke builds, custom enterprise deals, or bulk-purchase arrangements.
- Clearance or Flash Sales: Excludes special clearance events, short-term promotions, or liquidation sales.
- Membership Pricing or Errors: Club-only deals, loyalty programs, or obvious pricing errors are not eligible.
- Used or Refurbished Items: Lenovo matches only new, officially authorised stock - not second-hand or refurbished items.
- Third-Party Marketplaces: Offers on auction sites (eBay, Amazon Marketplace, etc.) or grey imports are excluded.
- Out-of-Stock Items: Both Lenovo and the competitor must have the item currently available in stock.
- One Match per Item Limit: Limited to one price match per item per customer (maximum 5 identical units).
- No Combining Offers: Lenovo won’t combine price matching with other discounts, coupons, or promotions.
- Lenovo’s Discretion: Lenovo reserves final judgment to decline matches not meeting exact conditions.
Lenovo requests sent through Ajust
Recent Lenovo price match experiences
Smooth Price Match Success: A customer on Whirlpool successfully secured an $870 refund after Lenovo dropped prices days after their purchase. Lenovo swiftly honoured their 7-day price protection, building trust and satisfaction.
Minor Differences Lead to Rejection: One Reddit user’s request was declined due to minor differences in preloaded software. Lenovo strictly enforced their "identical specs" requirement, frustrating the customer despite minimal differences.
Rigid 7-Day Window: An Australian customer missed Lenovo’s strict 7-day post-purchase window by just one day, leading to denial of a significant 30% price drop match. Lenovo firmly adheres to this timeframe without exceptions.
Official Lenovo Price Match Policies & Support Links
Access Lenovo’s official resources for comprehensive information and assistance:
- Lenovo Australia Competitive Price Match Policy – Official terms, FAQs, and full details.
- Lenovo Sales Support (Price Match Requests) – Request via phone (13 LENOVO, option 2) or Lenovo’s Online Sales Chat.
- Lenovo Shopping FAQ – Returns & Price Protection – Guidelines on 7-day price protection and returns.
Lenovo Price Match FAQs
You paid more than you should have. Don’t let that slide.
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