What's covered under

Shaver Shop

's warranty?

Shaver Shop warranties combine manufacturer warranties and Australian Consumer Law (ACL) protections.

Manufacturer Warranty Coverage

Every product sold at Shaver Shop is covered by the official warranty from its brand. This includes devices like:

• Electric shavers
  
  
• Beard trimmers
  
  
• Hair clippers
  
  
• Hair styling tools
  
  
• Electric toothbrushes
  
  
• IPL devices
  
  
• Grooming accessories
  

Typical manufacturer warranty periods:

• Braun / Philips grooming appliances: ~2 years
  
  
• GHD styling tools: 3-year warranty (e.g., Platinum+ straightener)
  
  
• Oral care devices: usually 2 years
  
  
• Premium brands (e.g., Hydro Flask): lifetime warranty
  

Shaver Shop honours and facilitates all manufacturer warranties, acting as the support point so you don’t need to chase the brand yourself.

Australian Consumer Law (ACL) Coverage

Regardless of the manufacturer’s warranty, you’re protected under ACL if your product:

• Has a major fault
  
  
• Is unsafe
  
  
• Is not fit for purpose
  
  
• Fails prematurely, relative to expected lifespan
  
  
• Was misrepresented

For major failures, you may choose a full refund OR replacement.

For minor faults you will get a fast repair or replacement.

Shaver Shop explicitly confirms ACL applies to all purchases.

What’s Covered in Practice

Defects including:

• Battery failure within expected lifespan
  
  
• Motor, heating, or charging faults
  
  
• Loose/detached shaving heads not caused by misuse
  
  
• Internal wiring issues
  
  
• Manufacturing faults in blades or attachments
  
  
• Faulty chargers, docks, or accessories
  

If the issue is a genuine fault (not misuse or wear) Shaver Shop will remedy it.

Shaver Shop offers two warranty claim pathways: in-store (fastest) or customer service.

1. Bring the Product to Any Shaver Shop Store (Fastest Method)

Any Shaver Shop store can process your warranty. You don’t need to return to the original store.

Bring with you:

• The faulty product
  
  
• Your receipt or proof of purchase
  

Staff will inspect the item immediately. Most simple claims result in:

• Instant replacement, or
  
  
• Sending the product for warranty repair

Many customers report walking in with a broken device and walking out with a new replacement within minutes.

2. Contact Shaver Shop Customer Support

If you can’t get to a store or bought online:

Phone: 1300 SHAVER (1300 742 837)
Email: support@shavershop.com.au
Contact Form: https://www.shavershop.com.au/contact-us

Provide:

• Order number or store purchase details
  
  
• Description of the issue
  
  
• Photos/videos if applying online
  

Shaver Shop may:

• Allow you to post the item
  
  
• Direct you to a manufacturer service centre if required
  
  
• Organise an exchange or repair through their own service process
  

3. Assessment & Remedy

After assessment, Shaver Shop will:

• Replace the product
  
  
• Repair it
  
  
• Refund your purchase (if major fault)
  

Shaver Shop generally prioritises replacements to keep customers moving quickly.

4. Manufacturer “Trial Offer” Returns

Some brands (e.g. Philips, Braun) run money-back trial periods.

Shaver Shop requires customers to follow the manufacturer’s return instructions for these non-fault returns.

Generally: Faults = Shaver Shop handles it. Change-of-mind trial return = Manufacturer handles it.

Some issues fall outside warranty protection.

Misuse or Accidental Damage

Not covered:

• Water damage to non-waterproof units
  
  
• Device dropped and cracked
  
  
• Use of incompatible products
  
  
• Fire, heat, or electrical mishandling
  
  

Excessive Wear & Tear

Not covered:

• Blades dulling over time
  
  
• Battery degrading after years
  
  
• Consumables like foils, heads, brushes
  
  

These are expected maintenance items.

Hygiene Issues (If Caused by Improper Care)

Example:

• Toothbrush mold caused by not cleaning or drying
  
  
• Foils clogged from lack of maintenance
  
  

Expired Warranty Period

If the manufacturer warranty has expired, Shaver Shop may decline.

(ACL still applies for early failure beyond what’s reasonable.)

No Proof of Purchase

Shaver Shop requires a receipt, invoice, or digital record to verify warranty timeframe.

Missing Components / Damaged Condition

Products must be returned with:

• Main device
  
  
• Essential attachments
  
  
• Charging cables
  

Excessive damage can invalidate a claim.

To ensure quick processing, prepare:

Proof of Purchase

• Store receipt
  
  
• Online order invoice
  
  
• Bank statement (as supporting evidence)
  
  
• Loyalty account purchase history
  
  

Product Details

• Model name/number
  
  
• Serial number (if applicable)
  
  
• Description of the fault
  
  

Photos/Videos (Optional but Helpful)

Especially useful for online or remote claims.

Your Contact Details

Make sure your phone/email is up to date for follow-ups.

RMA/Reference Number (If Provided)

Include it when posting items.

Shaver Shop aims for fast resolution, especially in-store.

Instant: Same-Day Replacement In-Store

For clear faults, many customers receive:

• A replacement device
  
  
• Or exchange processed in under 20 minutes
  
  

1–2 Days: Online Support Response

Customer service typically replies within 1–2 business days.

3–7 Days: Mail-In Claims

If shipping is required, total turnaround is often about one week.

1–3 Weeks: Manufacturer Repair Cases

If the product requires specialist technical inspection, or brand service involvement, expect 1–3 weeks depending on workload.

Refund Timeline

Refunds (for major faults) are processed quickly:

• Store refunds: instant
  
  
• Card refunds: 3–5 business days
  
  
• Afterpay/PayPal: refunded via the payment provider