Experiencing

Exetel

outages? You’re not alone.

1. Official Network Status Page: Check Network Status – Exetel for live updates on outages, maintenance, and affected services.
   
   
2. My Exetel App: Get push notifications for outages affecting your service.
   
   
3. SMS & Email Alerts: Significant outages trigger direct messages to impacted customers.
   
   
4. Third-Party Trackers: Downdetector can show crowd-sourced reports, but always verify with Exetel first.
   
   
5. Member’s Portal: Log in to My Exetel and check the Messages section for service advisories.
   

• Step 1: Reboot modem/router and check NBN device lights.
  
  
• Step 2: Call 13 39 38 (Contact Exetel) – press 2 for Support, 3 for Faults.
  
  
• Step 3: Use Live Chat via Exetel’s website (9am–9pm daily).
  
  
• Step 4: Provide account details, service type, and any error messages.
  
  
• Step 5: Request a reference number for tracking.
  
  
• Step 6: Monitor updates in your My Exetel portal or via SMS/email.
  

• Aug 23, 2024 – National Routing Issue: Minor network disruption, resolved same day.
  
  
• Late 2024 – Email Server Downtime: Brief outage fixed within hours.
  
  
• May 2025 – Opticomm Fiber Cut: Localised service loss until supplier repairs completed.
  
  
• Common Causes:
  
  
  • Supplier outages (NBN, Opticomm, Telstra)
    
    
  • Severe weather damage to infrastructure
    
    
  • Planned maintenance by network operators
    

• Local faults: 1–2 hours to same day.
  
  
• Suburb-level outages: Same day in most cases.
  
  
• Major regional events: Typically resolved within 24 hours; extreme cases can take longer (e.g., severe storm damage).
  
  
• Mobile outages: Same day unless major infrastructure damage.
  
  

Exetel provides regular updates on Network Status during incidents.

• Exetel Network Status – Official outage & maintenance page
  
  
• Exetel Contact Us – Phone: 13 39 38
  
  
• My Exetel App – iOS | Android
  
  
• NBN Network Status – Check NBN service outages in your area
  
  
• Downdetector – Exetel