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Exetel
outages? You’re not alone.

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Exetel
's status, understand what's going wrong, and take action if it’s affecting you.

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Edited by:
Ajust Content Team
Last updated:
November 10, 2025
AI-sourced. Human-edited. Made clear for you.

Is There an Outage with
Exetel
 Right Now?

How to check
Exetel
 outage status

  1. Official Network Status Page: Check Network Status – Exetel for live updates on outages, maintenance, and affected services.

  2. My Exetel App: Get push notifications for outages affecting your service.

  3. SMS & Email Alerts: Significant outages trigger direct messages to impacted customers.

  4. Third-Party Trackers: Downdetector can show crowd-sourced reports, but always verify with Exetel first.

  5. Member’s Portal: Log in to My Exetel and check the Messages section for service advisories.

How to report a
Exetel
outage

  • Step 1: Reboot modem/router and check NBN device lights.

  • Step 2: Call 13 39 38 (Contact Exetel) – press 2 for Support, 3 for Faults.

  • Step 3: Use Live Chat via Exetel’s website (9am–9pm daily).

  • Step 4: Provide account details, service type, and any error messages.

  • Step 5: Request a reference number for tracking.

  • Step 6: Monitor updates in your My Exetel portal or via SMS/email.

Recent
Exetel
Outages & Causes

  • Aug 23, 2024 – National Routing Issue: Minor network disruption, resolved same day.

  • Late 2024 – Email Server Downtime: Brief outage fixed within hours.

  • May 2025 – Opticomm Fiber Cut: Localised service loss until supplier repairs completed.

  • Common Causes:
    • Supplier outages (NBN, Opticomm, Telstra)

    • Severe weather damage to infrastructure

    • Planned maintenance by network operators

How long does it take for
Exetel
 to fix an outage?

  • Local faults: 1–2 hours to same day.

  • Suburb-level outages: Same day in most cases.

  • Major regional events: Typically resolved within 24 hours; extreme cases can take longer (e.g., severe storm damage).

  • Mobile outages: Same day unless major infrastructure damage.

Exetel provides regular updates on Network Status during incidents.

Official
Exetel
 Outage Resources & Links

Exetel
 reports submitted through Ajust

My Exetel internet keeps dropping out for no reason, sometimes a few times a day. Each time it happens, I have to wait 5 or 10 minutes before it reconnects. It’s so disruptive when you’re working or streaming, and I can’t seem to get a clear fix for it. - Jason

We’ve been waiting months for Exetel to fix a damaged line outside our new property. Two technicians have come but the issue still isn’t resolved, leaving us without internet in an area where mobile signal is poor. It’s beyond frustrating, especially now that tenants need it for work. - John

For weeks now, our internet has been unbearably slow and constantly buffering. We pay for 100mbps but can barely stream anything properly. It’s exhausting dealing with this when all we want is the reliable speed we signed up for. - Sahil

I’m paying over $100 a month and still have no television signal and painfully slow internet. Even after resetting everything, nothing changed. Exetel keeps blaming Opticomm, but I just want my connection to work the way it should. - Richard

Exetel
Outage FAQs

How can I check if there’s an Exetel internet outage in my area?

You can check the official Exetel Network Status page for live outage and maintenance updates. This page provides the most accurate, real-time information about affected services. You can also view notifications through the My Exetel app, SMS, or email alerts if your service is impacted, ensuring you know exactly what’s happening and when it’ll be resolved.

What’s the fastest way to report an Exetel outage?

Reboot your modem or router first, then call 13 39 38 and press 2 for Support, 3 for Faults. Alternatively, use Exetel’s Live Chat on their website (available 9am–9pm daily). When reporting, include your account details and any error messages so the team can diagnose the issue quickly and issue a reference number for tracking.

How long does Exetel usually take to fix outages?

Most Exetel outages are resolved the same day. Local faults can take one to two hours, while major regional events or weather-related damage may take up to 24 hours or longer. Exetel posts regular updates on the Network Status page, helping you stay informed until your connection is restored.

What are the most common reasons for Exetel outages?

Exetel outages are usually caused by network supplier issues, weather damage, or planned maintenance by NBN, Opticomm, or Telstra. Knowing the cause helps you understand repair timelines and whether the fault lies within your home setup or the wider network, so you can decide when to contact support or wait for updates.

Exetel
service still down? Don’t just wait, act.

We help you file a formal complaint so your issue doesn’t get ignored.

Report your outage now