Still waiting on a

Mobil

refund?

You may be eligible for a refund from Mobil Australia in these cases:

• Fuel or service quality issues: If Mobil fuel causes mechanical issues (e.g. contamination), or a product/service fails under consumer law, Mobil may refund the purchase and cover damage costs.
  
  
• Incorrect or duplicate charges: If you're charged twice or overcharged, a refund is usually issued once you provide a receipt or card statement.
  
  
• Mobil Card refunds: Business customers using a Mobil Card may receive credits for reversed charges. However, monthly fees aren’t refunded pro-rata if the account is closed mid-cycle.
  
  
• Not eligible: Change-of-mind refunds aren’t offered for fuel. Refunds are also typically denied for misuse, fraud, or delays in reporting an issue.
  
  
• Consumer protection applies: If there's a major fault with a product or service, you’re covered by Australian Consumer Law. Mobil must offer a remedy.
  

1. Collect your proof: Keep your receipt, photos, mechanic reports (if fuel is in question), and transaction records.
   
   
2. Contact Mobil or station staff: For on-site errors (e.g. overcharge), speak with the station manager. Many issues are resolved immediately. Otherwise, contact Mobil Consumer Care on 1800 105 961, or for Mobil Card, 1300 173 435.
   
   
3. Provide full details: Share transaction data, evidence, account info (if applicable), and clearly state the issue and desired outcome.
   
   
4. Follow Mobil’s instructions: You may be asked to email documents, return to the station, or speak with a case handler. Follow their guidance.
   
   
5. Get confirmation: Ask for a case or reference number. Mobil will update you as your refund is processed.
   

• Instant (in-store errors): Overcharges or simple issues are often refunded on the spot – cash or card reversal.
  
  
• Card refunds: Usually processed in 1–5 business days, depending on your bank.
  
  
• Fuel quality or compensation claims: These may take 2–4 weeks, depending on the investigation required.
  
  
• Mobil Card credits: Reflected on your next account statement once the transaction is reversed.
  
  
• Delays: Occur when documentation is missing or if external partners are involved. Always report issues quickly and keep receipts to avoid delays.
  

• Same payment method: Refunds go back to the credit/debit card or are given in cash if you paid cash.
  
  
• Mobil Card credits: Applied directly to your account, not issued as cash.
  
  
• Bank transfers: Used in some fuel damage or compensation cases. Mobil may request your account details for EFT.
  
  
• No store credit gimmicks: Mobil doesn’t force refunds via vouchers or gift cards.
  
  
• Non-refundable fees: Mobil Card monthly/annual fees are not refunded once charged.
  

• Missing receipts: Without proof of purchase, refunds may be delayed or denied. Always keep your fuel receipt.
  
  
• Delayed reporting: The longer you wait to report an issue, the harder it becomes to prove eligibility.
  
  
• Fuel quality claims: Must be supported by evidence (e.g. mechanic report). Unsubstantiated claims may be rejected.
  
  
• Non-refundable fees: Mobil Card fees aren’t refunded mid-cycle, a common surprise for new cardholders.
  
  
• Franchise variation: Some Mobil stations are run by partners (e.g. 7-Eleven), so refund procedures can vary. Escalate to Mobil’s head office if needed.
  
  
• Rejected claims: Usually only happen when there’s no valid basis. Mobil generally honours genuine, well-supported claims.