Bought something from
Country Road
that broke too soon?

We’ll help you check if it’s still under warranty and submit a claim that gets taken seriously.

Check my
Country Road
warranty
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Edited by:
Ajust Content Team
Last updated:
August 27, 2025
AI-sourced. Human-edited. Made clear for you.

What does
Country Road
's warranty cover?

  • All product categories — apparel, footwear, accessories, and homewares — are covered under Australian Consumer Law guarantees.

  • Covers manufacturing defects and faults in materials or workmanship (e.g., stitching failures, faulty zippers, adhesive issues, weaving flaws).

  • No set “warranty period” — items must last a reasonable time given their nature and price.

  • Remedies: refund, replacement, or repair (at Country Road’s discretion for minor faults).

  • Applies to both in-store and online purchases, including Country Road Outlet for faults.

How to claim a warranty with
Country Road

  1. Identify the fault and note when you purchased the item.

  2. Gather proof of purchase — receipt, online invoice, loyalty account record, or bank statement.

  3. In-store claim — bring the item and receipt to any Country Road store or outlet. Staff will assess and may offer on-the-spot resolution.

  4. Online/remote claim — contact Customer Service:

    • Phone: 1800 801 911 (Mon–Fri 9am–5pm AEST)

    • Email: online@countryroad.com.au

    • SMS: 0485 866 828
    • Online form: via countryroad.com.au/contact-us

  5. If posting the item — Country Road will provide a Reply Paid label or reimburse postage for faulty items.

  6. Resolution — refund, exchange, store credit, or repair depending on the case and your preference under ACL.

Exclusions & limitations - when
Country Road
's warranty doesn't apply

  • Change of mind outside the 30-day returns period.

  • Normal wear and tear (e.g., fading, pilling, sole scuffs after extended use).

  • Misuse or improper care (e.g., ignoring care label instructions, using indoors-only items outdoors).

  • Accidental damage (e.g., spills, snags, stains).

  • Known faults in seconds/samples disclosed at purchase.

  • No proof of purchase — may limit resolution to exchange/store credit at current value.

  • Purchases from other retailers — claims should be made via original retailer.

  • Subjective issues (e.g., comfort or design preferences).

  • Items outside a reasonable timeframe for expected lifespan.

Required documentation for
Country Road
warranty claims

  • Proof of purchase: store receipt, online invoice, e-receipt, or loyalty account record.

  • Product details: name, style code (on garment label).

  • Visual evidence: item itself (in-store) or clear photos (for online claims).

  • All components of the product (pairs, sets, etc.).

  • Return form or RMA number (for online returns).

  • Communication records or reference numbers from prior customer service contact.

How long does the warranty claim process take with
Country Road
?

  • In-store — often immediate resolution for clear faults (10–15 minutes).

  • Online/mail returns —

    • Shipping to warehouse: 3–7 business days.

    • Processing: up to 10 business days after arrival.

    • Refund to bank/card: 1–5 business days after processing.

    • Replacement shipping: 3–7 business days delivery.

  • Total online process: typically 2–3 weeks from posting to resolution.

  • Delays possible during peak retail seasons or if fault assessment is disputed.

Country Road
 cases submitted through Ajust

Recent
Country Road
customer warranty experiences

Positive — Quick in-store exchanges for obvious defects. Goodwill credits issued even without receipt for loyalty members.

Neutral — Leggings were refunded after a seam failure. Store credit was given due to a missing receipt.

Negative — Country Road denied a jumper exchange due to suspected misuse (pulled threads).

Official
Country Road
Warranty Policies & Support Links

Country Road
Warranty FAQs

If you don’t act now, you might lose your rights.

We’ll help you file a complaint and use your warranty the way it was meant to work.

Start
Country Road
warranty claim