Need to contact

Culture Kings

and make sure they reply?

Culture Kings is famous for its streetwear and its world-class customer service. With multiple support channels available, shoppers can get help quickly and in the way that suits them best. You can reach the Customer Experience team via toll-free phone (1300 CKINGS), international phone lines, SMS text support, 24/7 live chat, or email at orders@culturekings.com.au.

In addition, all Culture Kings stores across Australia have staff who can assist with questions, exchanges, or product advice. With a 4.9/5 Trustpilot rating, customers consistently praise the team for being friendly, responsive, and going above and beyond to fix issues or offer guidance. Whether you’re shopping online or in-store, you can be confident that Culture Kings backs up its hype with equally strong customer support.

Most customers have a smooth experience, but some common issues include:

• Order Errors & Changes: Wrong address or size entered at checkout. Support often resolves these quickly if contacted early.
  
  
• Returns & Refunds: Confusion over refund eligibility. Online orders can be refunded, but in-store purchases only allow exchanges or store credit.
  
  
• Product Quality Concerns: A small number of customers report receiving faulty or shop-worn items. These are usually replaced under warranty or consumer law.
  
  
• Shipping Delays: International deliveries can take time, and peak sale periods may cause local delays.
  
  
• Marketing Communications: Some users find promotional SMS/emails too frequent, though unsubscribing is possible.
  

Overall, issues are relatively rare, and Culture Kings’ support team is known for resolving most problems quickly and professionally.

Here’s how to get help fast:

• 📞 Phone (Australia): Call 1300 CKINGS (1300 254 647) toll-free, Monday–Wednesday 7am–6pm AEST, Thursday–Friday 7am–9pm AEST.
  
  
• 🌏 International Calls: Dial +61 7 3345 0511 for overseas assistance.
  
  
• 💬 Live Chat: Available on Culture Kings’ website — click “CHAT” for real-time help.
  
  
• 📧 Email: Contact orders@culturekings.com.au for detailed issues (attach photos for faulty items). Typical response within 1 business day.
  
  
• 📱 SMS Text Support: Text +61 481 612 756 in Australia or +1 888 402 5359 in the USA.
  
  
• 🏬 In-Store: Staff at Culture Kings retail locations can help with exchanges, product questions, or directing you to online returns for refunds.
  
  
• 📲 Social Media: Message Culture Kings on Instagram or Facebook. For security reasons, you’ll be redirected to official support channels for order-specific issues.
  
  

💡 Tip: Have your order number ready when contacting support for faster resolution.

• Returns & Refunds:
  
  
  • Online purchases: 30-day window for refund, exchange, or store credit (item must be unworn and in original condition).
    
    
  • In-store purchases: Exchange or store credit only (no refunds unless faulty).
    
    
  • A handling fee of $8.95 AUD is deducted for returns unless the product is faulty.
    
    
  • Faulty items are covered under Australian Consumer Law — eligible for full refund or replacement.
    
    
• Non-Returnable Items: Face masks, underwear, swimwear, earrings, and “Final Sale” products cannot be returned unless faulty.
  
  
• Refund Method: Refunds are processed back to the original payment method. Afterpay/Klarna refunds adjust remaining instalments automatically. Instant refunds available via Refundid.
  
  
• Exchanges: Available via the returns process, stock permitting. If stock sells out, a store credit is issued.
  
  
• Order Cancellations: Call support immediately with your order number. If the order hasn’t shipped, cancellation is usually possible.
  
  
• Shipping:
  
  
  • AU Standard: $9.95 (or $2 for orders over $100).
    
    
  • AU Express: $12.95, free over $175.
    
    
  • Jump the Queue: $30, 1–3 business days.
    
    
  • International shipping available, with free standard delivery over USD $100 to the US.
    
    
• Warranty: Culture Kings will assist with warranty claims for manufacturing defects, especially in the first few months. Wear-and-tear is not covered.