Experiencing

Belong

outages? You’re not alone.

1. Belong Network Outages page – See confirmed issues or planned maintenance for mobile & broadband. Use mobile data if home internet is down.
   
   
2. NBN Network Status (for Belong nbn™) – Enter your address on NBN Co’s checker to confirm area-wide outages or maintenance.
   
   
3. Telstra Outages (for Belong Mobile) – Belong runs on Telstra’s network. Check Telstra’s outage map for local mobile tower disruptions.
   
   
4. Third-party tracker (e.g., DownDetector) – View spikes in user reports and heatmaps to gauge broader problems (unofficial but fast signal).
   
   
5. Belong social channels (X/Twitter, Facebook) – Look for real-time acknowledgements and restoration ETAs.
   

1. Contact Belong Support
   
   • Live Chat via the Belong website (8am–8pm AEST, 7 days).
     
     
   • Call 1300 235 664 (8am–8pm AEST) if chat is busy.
     
     
   • Explain the issue (e.g., “No internet since 3pm in [suburb]”) and request an outage check.
     
     
2. Have details ready – Account number/mobile, service address, when it started, what you’ve tried (reboot modem/phone). Mention if neighbours are also affected.
   
   
3. Get a ticket number – Ask for a reference so you can track updates. Belong may SMS/email you when the outage is confirmed/resolved.
   
   
4. Use in-app troubleshooting – In your Belong account/app, run Troubleshoot My Service for automatic outage detection or to log a fault.
   
   
5. Expect queues during big outages – If phones are busy, try chat (and vice versa). Persistence helps during peak incidents.
   

• Mar 2024 – National mobile calling issue: A Telstra software update glitch disrupted calls for multiple brands (including Belong). Rolled back within hours.
  
  
• Oct 2024 – WA regional blackout (~8 days): Critical transmission cable damage isolated several towns, impacting mobile & internet until extensive field repairs were completed.
  
  
• Early 2025 – Storm-related faults (QLD): Severe weather caused power/network damage; services restored as power companies completed repairs.
  
  
• Other incidents: Brief NBN maintenance overruns and occasional DNS/routing hiccups led to short, localised outages. Resolved same-day.
  
  

Common causes: upstream network faults (Telstra/NBN), fibre cuts, power failures, severe weather, and rare software/config errors.

• Minor (street/suburb level): Often 2–4 hours once identified (reroute/reset or simple hardware swap).
  
  
• Moderate (metro node/tower): Several hours up to a day, depending on parts and field access.
  
  
• Major (regional infrastructure damage): Multi-day in rare cases (e.g., remote fibre rebuilds, disaster zones).
  
  
• Typical expectation: Many outages resolve within 24 hours. ETAs are posted on status pages and updated if conditions change.
  

• Belong Network Outage Checker
  
  
• Belong Support & Contact | Phone: 1300 235 664
  
  
• NBN Network Status
  
  
• Telstra Outages (for Belong Mobile)
  
  
• DownDetector – Belong
  
  
• Belong on X (Twitter) – @BelongAU
  
  
• Belong Facebook – facebook.com/BelongAU