Apple

 returns policy – how to return items easily

Apple Australia allows most items to be returned within 14 calendar days of receiving the product - no questions asked. The product must be in original condition with all packaging and accessories, and proof of purchase is required. Returns are only accepted for products bought directly from Apple Australia (online or in-store).

📦 You can use the product before deciding - just return everything in good shape.
🚫 Exclusions apply to digital goods, opened software, Apple Gift Cards, and Developer Program items.
✅ No restocking fees apply.
📜 Consumer rights under Australian law still apply beyond the 14 days for faulty or poor-quality products.

Returning your Apple product is simple:

1. Online Orders: Log into Apple's Order Status, find your order, and hit “Return Items.”
   
   
2. Package the Product: Include everything it came with: box, accessories, manuals.
   
   
3. Free Pickup or Drop-Off: Apple arranges free courier pickup, or you can drop it at a local Pick-up Point.
   
   
4. In-Store Purchases: Head to any Apple Store within 14 days with your item and receipt. Staff will process it on the spot.
   
   
5. Need Help? Call 133‑622 to get support from Apple, a shipping label, or to arrange returns if you're stuck.
   

• Return Deadline: 14 calendar days from delivery or pickup.
  
  
• Condition Requirements: Product must be undamaged and include all accessories, manuals, packaging, and any promotional items.
  
  
• Data Removal: Erase your data and log out of iCloud before returning devices.
  
  
• Returns Must Be Local: You must return the item in the same country it was purchased.
  
  
• ❌ No restocking fees. Just make sure everything’s in the box.
  

💸 Apple covers all return shipping costs for eligible items.

• Free Courier Pickup: Apple’s partner will collect from your home or office at no cost to you.
  
  
• Drop-Off: Print your shipping label or let a local Pick-up Point do it.
  
  
• In-Store: No shipping fees at all, just return it in person.
  
  
• Original Delivery Fees: Only refunded if the return is due to Apple’s error.
  
  
• 📅 You typically need to return the item within 7 days of getting your return label.
  

Once Apple gets your item back, refunds are initiated immediately.

• 💳 Credit/Debit Cards: 3–7 business days.
  
  
• 🎁 Gift Cards: Refunded to your Apple Gift Card balance (email delivery).
  
  
• 💰 Cash/Bank Transfers: Bank details required. This usually takes up to 5 business days.
  
  
• 📲 Apple Account Balance: Refunded back to your Apple ID.
  
  
• 🧾 Financed Purchases: Refunds are sent to Latitude or other provider within days.
  
  
• 🔁 In-Store: Fastest refunds. Often same-day if paid by card.
  
  

Apple also provides an ARN for card refunds if your bank needs to trace it.