Bought something from

Kmart

that broke too soon?

Kmart Australia provides comprehensive warranty coverage on all products it sells, backed by Australian Consumer Law. Every Kmart purchase is protected against manufacturing faults and defects in materials or workmanship, giving you peace of mind on every item you buy.

✅ Standard coverage:

• 12-month warranty on most Kmart products (including Anko and OXX brands).
  
  
• 24-month warranty for major appliances (“whitegoods”) such as fridges and washing machines. With in-home service if repairs are needed.
  
  
• Coverage applies to all categories (from electronics to toys to homewares) as long as the defect occurred under normal use.
  
  

If your product develops a fault, Kmart will offer a repair, replacement, or refund, depending on the nature of the issue. This sits in addition to your legal rights under the Australian Consumer Law, which ensures products must be of acceptable quality, durable, and fit for purpose.

💡 Note: Kmart also offers generous change-of-mind returns (60 days for standard customers and up to 365 days for OnePass members), but these are separate from warranty claims and apply only to unused, resellable items.

In short: every Kmart product comes with a minimum 12-month guarantee against defects, and you’re entitled to a fair and fast resolution if something goes wrong.

Kmart’s warranty process is quick, straightforward, and designed to get you back on track fast.

🛍 In-store claims:

1. Bring the product to any Kmart store (it doesn’t have to be the original purchase location).
   
   
2. Visit the Customer Service Desk and tell the team you’re making a warranty or consumer guarantee claim.
   
   
3. Provide proof of purchase. Accepted forms include:
   
   
   • Printed or digital receipt
     
     
   • Bank statement or OnePass transaction record
     
     
   • Order confirmation email (for online purchases)
     
     
   • For Kmart-branded products, staff can often process claims even without a receipt.
     
     
4. Explain the issue. Describe what went wrong and show the fault if visible.
   
   
5. Assessment. Staff will inspect the product on the spot or send it to a service agent if needed.
   
   
6. Resolution. Depending on the fault, Kmart will offer a repair, replacement, or refund. Usually immediately for simple cases.
   
   

🏠 Whitegoods & large items: Call Kmart Customer Care (1800 124 125). They’ll arrange in-home service or technician visits for large appliances under the 2-year warranty.

📞 Online claims: You can also contact Kmart support via live chat or phone to discuss a warranty issue. They’ll guide you through sending photos or returning the item by mail or in-store.

💬 Tip: Always request warranty support before trying third-party repairs. Unauthorised repairs may void your warranty.

Kmart’s warranty protects against defects, not damage caused by use or accidents. The following situations are not covered under Kmart’s standard warranty:

🚫 Misuse, negligence, or accidental damage: Faults caused by improper use, accidents, or neglect are excluded (e.g., water damage to non-waterproof electronics or a toy broken through rough play).

🚫 Alterations or unauthorised repairs: If the product has been modified, tampered with, or repaired by someone other than Kmart or an authorized service agent, the warranty may be void.

🚫 Normal wear and tear: Expected deterioration from everyday use (e.g., battery depletion, bulb burnout, dull blades) isn’t considered a manufacturing fault.

🚫 No proof of purchase (for non-Kmart brands): For third-party products, proof of purchase is required. Kmart-branded goods may still qualify for exchange or credit at Kmart’s discretion.

🚫 Excluded categories (change-of-mind): Items like cosmetics, earrings, underwear, swimwear, and perishable goods can’t be returned for change-of-mind once opened - only genuine faults are covered.

🚫 Expired warranty / reasonable use: After 12 months (or 24 for appliances), coverage depends on the product’s expected lifespan. Kmart assesses claims beyond the formal period on a case-by-case basis.

To process your warranty claim quickly, you’ll need:

📜 Proof of Purchase (essential):

• Printed or digital receipt
  
  
• Bank statement, OnePass account record, or order confirmation
  
  
• Photo of the original receipt (barcode visible)
  
  

🧾 Product details: Have the item name, brand, and model number handy. This helps staff locate replacements or arrange service.

🪪 Photo ID: Sometimes requested for no-receipt returns or high-value items (to record the claim and prevent fraud).

📸 Evidence of the fault: Bring the product itself. For remote claims, photos or videos of the defect help expedite assessment.

📄 Optional: Warranty cards, manuals, or any previous service records — not required but can support your case.

💬 Pro tip: Always keep receipts or digital records for at least 12 months. Even a photo of your receipt on your phone can make your claim faster and smoother.

Kmart aims to make warranty claims as quick and stress-free as possible.

⏱ Same-day resolution: Most in-store claims are resolved on the spot. You’ll typically walk out with a replacement or refund in minutes.

💳 Refund timing: Card and PayPal refunds are processed immediately but may take up to 5 business days to appear in your account. Cash refunds or gift card credits are issued instantly.

🔄 Repairs: If your item is sent for repair, expect a turnaround of 1–2 weeks (depending on the product and parts availability).

🏠 Whitegoods: Kmart arranges in-home service within 1–5 business days of your call, depending on technician availability.

📞 Updates: You’ll receive a claim or reference number for tracking. If a repair or refund takes longer than expected, Kmart’s Customer Care team can provide updates by phone or chat.

💡 Typical timeline: Most warranty claims are fully resolved within 1–7 days, with complex repairs taking up to 2 weeks.