How to contact

David Jones

customer support

David Jones offers a range of support options designed to meet customer expectations:

• 📞 Phone Support: Call 133 357 (within Australia), 7 days a week
  
  
• 💬 Live Chat: Available on the Contact Us page during business hours
  
  
• 📱 SMS Support: Text 0480 017 235 for order-related inquiries
  
  
• 📧 Email: Send detailed questions to contactus@davidjones.com.au
  
  
• 📝 Online Contact Form: Submit via the Contact Us section of their site
  
  
• 🏬 In-Store Help: Visit the Customer Service desk at any David Jones store for face-to-face assistance
  
  
• 📱 Social Media: Message via Facebook or Twitter (less formal, slower replies)
  
  

David Jones is known for friendly, attentive in-store support. However, like many modern retailers, some challenges remain in online and phone responsiveness.

These are the most common complaints customers report:

• ☎️ Slow Phone & Online Response: Long wait times or no reply
  
  
• 📦 Order Delays & Fulfilment Errors: Items arriving late, missing, or incorrect
  
  
• 💸 Refund Delays: Especially for online returns sent via post
  
  
• 🚫 Out-of-Stock Issues: Items showing as available online but later cancelled
  
  
• 😠 Poor Communication: Complaints about rude or unhelpful responses from head office
  
  
• 🎁 Damaged or Opened Items: Some customers report receiving used or poorly packaged goods
  
  
• 🔁 Inconvenient Return Process: Some find return shipping or policy unclear or slow
  
  

Despite a legacy of excellent service, online feedback reflects the rising expectations of today’s retail customers.

Use the method that suits your needs best:

• 📞 Phone Support (Fastest)
  
  
  • Call 133 357 (AUS); Available 9am–6pm weekdays, 10am–4pm weekends
    
    
  • Best for urgent issues like cancellations, returns, or payment problems
    
    
• 💬 Live Chat
  
  
  • Available on the David Jones Contact Us page
    
    
  • Ideal for quick questions and instant assistance during business hours
    
    
• 📱 SMS
  
  
  • Text 0480 017 235 with your full name and order details
    
    
  • Great for order tracking or reporting item issues
    
    
• 📧 Email
  
  
  • Send to contactus@davidjones.com.au for more complex or non-urgent support
    
    
  • Include order numbers and any photos/documents to assist resolution
    
    
• 📝 Online Form
  
  
  • Fill in your inquiry via the Contact Us page for structured follow-up
    
    
• 🏬 In-Store
  
  
  • Visit any store service desk for instant help with returns, exchanges, or online order pickups
    
    
• 📲 Social Media (Last Resort)
  
  
  • Message the official Facebook or Twitter page, but expect slower, less formal responses
    
    

💡 Tip: Check their FAQ section before calling – many questions (about delivery, returns, etc.) are already answered online.

Know your rights and options with David Jones:

• 🔁 30-Day Returns
  
  
  • Return most items in-store or by post within 30 days
    
    
  • Exclusions apply (e.g. intimate or perishable items)
    
    
• 💳 Refunds
  
  
  • David Jones processes refunds to the original payment method
    
    
  • Returns by mail are refunded 5–7 days after receipt
    
    
• 📉 Price Match Promise
  
  
  • David Jones will match cheaper prices at approved Australian retailers
    
    
  • Item must be full-priced, in stock, and identical
    
    
• ❌ Cancellations & Order Changes
  
  
  • Online delivery orders can't be changed once submitted
    
    
  • Click & Collect orders can be cancelled by calling support before pickup
    
    
• 🚚 Delivery Support
  
  
  • Free shipping for orders over a certain amount
    
    
  • If delivery is delayed or lost, support can investigate and issue replacements/refunds
    
    
• 🎫 Loyalty Program Support
  
  
  • For issues with David Jones Rewards, contact customer service with your member email
    
    
  • Issues with reward points or vouchers can be fixed by phone or in-store
    
    
• 🛠 Complaints Handling
  
  
  • Complaints can be escalated via phone or email
    
    
  • For serious issues, support may offer case-by-case resolutions (including compensation or vouchers)