Had an issue with

Zara

? Get a real response.

You can lodge a Zara complaint using the following official channels:

• 🛍️ In-Store: Visit a Zara Australia store and ask to speak with a store manager. Managers can resolve refund, exchange, and service complaints on the spot.
  
  
• 💬 Online Live Chat: Available via the Zara Contact Page. Agents are online Mon–Fri 9:00–21:00 AET, Sat 9:00–18:00 AET. Provide your order number and issue for the fastest response.
  
  
• 📱 Social Media (Zara Care): Send a private message to @ZARACare on Facebook, Instagram, or Twitter/X. Include order details for quicker assistance.
  
  
• 📝 Online Contact Form / App: Log in to your Zara account (website or Zara app), then submit a complaint through the “Help” or “Contact Us” section.
  
  
• ☎️ Phone: Zara Australia does not provide a customer service phone number. Use the above official digital channels to avoid scams.
  
  

💡 Tip: Have your order number, store location, dates, and photos ready. Always note the date and channel you used to lodge your complaint for tracking.

• 📥 Case Review: Complaints are assigned to a customer service agent or case manager. They may request more details (e.g., photos of a faulty product).
  
  
• ⏱ Timelines:
  
  
  • Simple issues (order confirmation, return queries) → resolved immediately in chat.
    
    
  • Complex cases (lost parcels, courier disputes) → can take several days to 2+ weeks.
    
    
• 📩 Communication: Expect replies in the channel you used (chat, email, or social media DMs). You’ll usually receive written confirmation or updates.
  
  
• 👩‍💼 Who Handles It: First-line agents resolve most cases. Escalations go to supervisors/managers.
  
  
• 🔍 Transparency: You may receive a reference number for courier investigations or refunds. Zara should provide timelines and follow-up emails.
  
  
• 🎯 Outcomes: Refunds, replacements, exchanges, or apologies depending on the issue. In cases of defective items, Zara must comply with Australian Consumer Law and provide a remedy.
  

1. 🚚 Delivery Problems: Late or missing orders; packages marked “delivered” but never received.
   
   
2. 💸 Refund & Return Issues: Long delays in refunds or strict return deadlines.
   
   
3. 🙅 Poor Customer Service: Agents giving inconsistent answers, long wait times, or refusal to escalate cases.
   
   
4. 📦 Wrong or Faulty Items: Incorrect sizes, missing products, or clothing defects (zippers, stitching issues).
   
   
5. 👗 Quality & Sizing: Inconsistent sizing and garments that wear poorly after few uses.
   
   
6. 🛒 In-Store Experience: Long queues, rude staff, or even mistaken theft accusations due to faulty security tags.
   
   

⚠️ Reviews show refund delays and poor service are the most common pain points. Always keep receipts, tracking details, and screenshots to strengthen your case.