Still waiting on a

Foot Locker

refund?

Foot Locker Australia accepts refunds under strict conditions, especially for change-of-mind returns, so understanding the rules upfront is key.

✔ 28-Day Refund Window (Strict)

You must return items within 28 days of purchase (in-store) or delivery (online). After 28 days refunds are refused.

✔ Items Must Be Unworn & New

Eligible items must be:

• Completely unworn
  
  
• Clean soles, no creasing, no marks
  
  
• Tags still attached
  
  
• Clothing unwashed
  
  
• No signs of wear or misuse
  

If shoes look worn Foot Locker will deny the refund.

✔ Original Packaging Required

The original shoebox is mandatory. No box = no refund.

Shoe boxes must be undamaged (no tape, no tears).

✔ Proof of Purchase Required

Accepted proof includes:

• Store receipt
  
  
• Online Tax Invoice
  
  
• Order confirmation email
  

No receipt = no refund (store credit may be offered at the manager's discretion).

✔ Faulty or Wrong Items (ACL Rights Apply)

If the product is faulty or not as described, you’re entitled to a refund, exchange, or repair.

This applies even if the item has been worn or is outside the 28-day window.

❌ Not Eligible for Refunds

• Items showing wear or washing
  
  
• Second-exchange items (if already exchanged once)
  
  
• Raffle-win or promotional giveaway items
  
  
• Certain hygiene items (e.g., socks/underwear if opened)
  
  
• “Final Sale” or marked non-returnable products
  

You can request a refund in store or online depending on how you purchased.

1. In-Store Purchases → Return In-Store Only

Foot Locker requires all in-store refunds to be done in person.

Bring:

• The unworn item
  
  
• Original shoebox
  
  
• Receipt
  
  
• The card you paid with
  
  
• Photo ID (sometimes required)
  

The refund is processed immediately to your original payment method.

2. Online Purchases → Option A: Return by Mail

Use Foot Locker’s official ReadyReturns portal: https://footlockerau.readyreturns.com

Steps:

1. Enter order number + email
   
   
2. Select item(s) & return reason
   
   
3. Generate prepaid AusPost label
   
   
4. Print label & packing slip (or show barcode at AusPost)
   
   
5. Pack item securely in original packaging
   
   
6. Drop off at any AusPost location
   

Important: One order per return package.

A $10 handling fee applies for most change-of-mind returns (deducted from your refund).

3. Online Purchases → Option B: Return In-Store

You can return online orders at any Foot Locker store for free.

Bring:

• Unworn item
  
  
• Shoebox
  
  
• Order invoice
  
  
• Original payment card (for card refunds)
  

This is the fastest way to get your money back.

4. Exchanges

• Easiest: exchange in-store (free)
  
  
• By mail: Foot Locker does not exchange via post → return it for a refund, then reorder the correct size.
  

5. Contact Customer Care if Needed

If the portal isn’t working or you have a special case:

Submit a request: https://help.footlocker.com.au/hc/en-au/requests/new

Refund speed depends on how you return the item.

✔ In-Store Returns

• Refund initiated instantly
  
  
• Bank posting: 1–3 business days
• PayPal: often same or next day
  
  
• Afterpay/Klarna: plan adjusted same day
  

Fastest method by far.

✔ Postal Returns

• Allow up to 2 weeks for Foot Locker to receive + inspect
  
  
• Refund triggered once approved
  
  
• Bank may take 2–5 more business days

Total: ~2–3 weeks from postage to refund arrival.

✔ Handling Fee Impact

For change-of-mind postal returns, Foot Locker deducts a $10 return fee from your refund.

Faulty items = no fee.

✔ Delays & Escalation

If 14+ days pass after your parcel is delivered to Foot Locker and no refund is issued:

• Contact Customer Service
  
  
• Provide order number + tracking number
  
  
• Ask for escalation
  

Delayed refunds are usually resolved quickly once escalated.

Refunds always go back to the original payment method.

Refund Types

• Card purchases: refunded to same card
  
  
• Cash purchases: cash refunded in store
  
  
• PayPal: refunded to PayPal
  
  
• Afterpay/Klarna: plan adjusted, refunds issued via provider
  
  
• Gift card payments: refunded to a new Foot Locker gift card
  
  
• Split payments: refunded proportionally
  

Foot Locker does not refund to alternate cards or issue bank transfers for online purchases.

1. Item shows signs of wear → refund denied

Even minor marks, creasing or dirt = refusal.

2. Missing shoebox → refund denied

The shoebox is considered part of the product. No box = automatic rejection.

3. Out of 28-day window

Foot Locker is extremely strict. Even one day late could result in a refusal.

4. Refund delays & poor communication

Some customers report waiting weeks, or longer, for refunds on Click & Collect or online orders. Persistence is key.

5. Shipping fee not refunded for faults (in-store)

Some stores won’t refund the original online shipping fee unless mailed back via the portal. You may need to push for this.

6. Exchange complications

Foot Locker won’t ship replacements. You must reorder after refund for size issues.