How to get the best deal with

Supercheap Auto

's price match policy

Supercheap Auto offers a generous Price Beat Guarantee, designed to give you the best deal on identical or directly comparable products. Here's how to qualify:

• Identical Products: The competitor’s item must be exactly the same brand, model, size, and specifications.
  
  
• Competitor Must be Australian: Eligible retailers include physical stores and online stores based in Australia.
  
  
• Final Price Comparison: The competitor’s price must be inclusive of shipping, taxes, and additional fees.
  
  
• Item Availability: The competitor’s product must be in stock and available immediately (same-day pickup or delivery).
  
  

Exclusions to note include:

• Gift cards and vouchers
  
  
• Clearance, liquidation, and closing-down sales
  
  
• Wholesale or bulk/commercial pricing
  
  
• Membership-only or special promo code pricing
  
  
• Out-of-stock or backorder competitor items
  
  
• Non-identical products (e.g., grey imports, refurbished items)
  
  

Tyres Special Note: Tyres are handled separately via Supercheap’s partner, Tyroola.

If the product meets these clear criteria, Supercheap Auto promises to not only match but beat the competitor’s price.

Supercheap Auto makes claiming a price beat simple and easy, just follow these steps to confidently secure the best possible price:

1. Find a Lower Advertised Price:
   
   
   • Identify an identical product with a lower advertised price from an eligible Australian retailer.
     
     
   • Confirm availability and final price including shipping and fees.
     
     
2. Gather Your Evidence:
   
   
   • Have clear proof ready - screenshots, printouts, or direct URLs clearly showing the competitor’s lower price and product details.
     
     
3. Contact Supercheap Auto:
   
   
   • In-store: Visit your nearest Supercheap Auto location, show your proof to a team member at the sales counter.
     
     
   • Online via Web Chat: Use the live Web Chat on the Supercheap website during their customer service hours (Mon-Fri 8am-6pm, weekends 9am-5pm AEST).
     
     
   • By Phone: Call Supercheap Auto customer service at 1300 175 010 during business hours.
     
     
4. Provide the Price Details:
   
   
   • Present clear evidence of the competitor’s offer.
     
     
   • Staff will verify the competitor’s price and availability.
     
     
5. Receive Price Beat Confirmation:
   
   
   • In-store: Staff immediately apply a lower price at checkout.
     
     
   • Online chat: Receive a discount code or voucher to use online (may take up to 48 hours for voucher delivery).
     
     
6. Enjoy Your Savings:
   
   
   • Complete your purchase at the new beaten price, ensuring you’re getting the lowest available price.
     

Pro Tips:

• Politely assert your right to a price beat. Staff are typically helpful and supportive.
  
  
• Have Supercheap’s Price Beat Guarantee details handy for quick reference.
  

Supercheap Auto’s Price Beat Guarantee applies broadly to Australian retailers, including:

• Major auto parts competitors (Repco, Autobarn, Auto One, etc.)
  
  
• Department and specialty stores carrying the identical item
  
  
• Australian-based online retailers (Amazon AU, Catch.com.au, Kogan, etc.)
  
  
• Legitimate retail businesses on platforms like eBay (not private sellers)
  
  

Competitors typically not accepted:

• Private marketplace sellers (Gumtree, eBay individual listings)
  
  
• International retailers or grey-market sellers without Australian operations
  
  

Required proof includes any verifiable form of evidence clearly showing the competitor’s current price:

• Online Prices: Screenshots or direct links clearly showing the price, availability, and shipping costs.
  
  
• Printed Advertisements: Catalogues or flyers showing current pricing and details.
  
  
• Official Quotes: Formal competitor quotes for identical items (less common but accepted).
  
  

The proof must clearly indicate:

• Identical product specifications
  
  
• Total final price, including shipping and additional fees
  
  
• Current availability (in stock)
  
  

Providing clear proof helps ensure a quick, easy price beat experience.

Supercheap Auto’s Price Beat Guarantee, while generous, does have specific exclusions:

• Gift Cards and Vouchers: Not eligible for price matching.
  
  
• Clearance & Liquidation Sales: Clearance, closing-down, or liquidation sales are excluded.
  
  
• Wholesale or Bulk Pricing: Commercial bulk quotes or special contractor prices not eligible.
  
  
• Promo Codes & Member Deals: Prices requiring special codes, memberships, or loyalty points redemption typically excluded.
  
  
• Competitor Stock Unavailability: Competitor’s out-of-stock or backordered items are not matchable.
  
  
• Different Conditions or Items: Non-identical products (grey imports, refurbished, differing warranty terms, etc.) won’t qualify.
  
  

Supercheap Auto reserves the right to refuse price matching if a scenario falls outside their stated policy or appears unusual (pricing errors, unusually low prices). Always double-check if unsure.