Think Supercheap Auto should've price matched? Let's find out.
Supercheap Auto price match eligibility criteria - what qualifies for a match?
Supercheap Auto offers a generous Price Beat Guarantee, designed to give you the best deal on identical or directly comparable products. Here's how to qualify:
- Identical Products: The competitor’s item must be exactly the same brand, model, size, and specifications.
- Competitor Must be Australian: Eligible retailers include physical stores and online stores based in Australia.
- Final Price Comparison: The competitor’s price must be inclusive of shipping, taxes, and additional fees.
- Item Availability: The competitor’s product must be in stock and available immediately (same-day pickup or delivery).
Exclusions to note include:
- Gift cards and vouchers
- Clearance, liquidation, and closing-down sales
- Wholesale or bulk/commercial pricing
- Membership-only or special promo code pricing
- Out-of-stock or backorder competitor items
- Non-identical products (e.g., grey imports, refurbished items)
Tyres Special Note: Tyres are handled separately via Supercheap’s partner, Tyroola.
If the product meets these clear criteria, Supercheap Auto promises to not only match but beat the competitor’s price.
How to request a price match at Supercheap Auto
Supercheap Auto makes claiming a price beat simple and easy, just follow these steps to confidently secure the best possible price:
- Find a Lower Advertised Price:
- Identify an identical product with a lower advertised price from an eligible Australian retailer.
- Confirm availability and final price including shipping and fees.
- Identify an identical product with a lower advertised price from an eligible Australian retailer.
- Gather Your Evidence:
- Have clear proof ready - screenshots, printouts, or direct URLs clearly showing the competitor’s lower price and product details.
- Have clear proof ready - screenshots, printouts, or direct URLs clearly showing the competitor’s lower price and product details.
- Contact Supercheap Auto:
- In-store: Visit your nearest Supercheap Auto location, show your proof to a team member at the sales counter.
- Online via Web Chat: Use the live Web Chat on the Supercheap website during their customer service hours (Mon-Fri 8am-6pm, weekends 9am-5pm AEST).
- By Phone: Call Supercheap Auto customer service at 1300 175 010 during business hours.
- In-store: Visit your nearest Supercheap Auto location, show your proof to a team member at the sales counter.
- Provide the Price Details:
- Present clear evidence of the competitor’s offer.
- Staff will verify the competitor’s price and availability.
- Present clear evidence of the competitor’s offer.
- Receive Price Beat Confirmation:
- In-store: Staff immediately apply a lower price at checkout.
- Online chat: Receive a discount code or voucher to use online (may take up to 48 hours for voucher delivery).
- In-store: Staff immediately apply a lower price at checkout.
- Enjoy Your Savings:
- Complete your purchase at the new beaten price, ensuring you’re getting the lowest available price.
- Complete your purchase at the new beaten price, ensuring you’re getting the lowest available price.
Pro Tips:
- Politely assert your right to a price beat. Staff are typically helpful and supportive.
- Have Supercheap’s Price Beat Guarantee details handy for quick reference.
Supercheap Auto accepted competitors & required proof
Supercheap Auto’s Price Beat Guarantee applies broadly to Australian retailers, including:
- Major auto parts competitors (Repco, Autobarn, Auto One, etc.)
- Department and specialty stores carrying the identical item
- Australian-based online retailers (Amazon AU, Catch.com.au, Kogan, etc.)
- Legitimate retail businesses on platforms like eBay (not private sellers)
Competitors typically not accepted:
- Private marketplace sellers (Gumtree, eBay individual listings)
- International retailers or grey-market sellers without Australian operations
Required proof includes any verifiable form of evidence clearly showing the competitor’s current price:
- Online Prices: Screenshots or direct links clearly showing the price, availability, and shipping costs.
- Printed Advertisements: Catalogues or flyers showing current pricing and details.
- Official Quotes: Formal competitor quotes for identical items (less common but accepted).
The proof must clearly indicate:
- Identical product specifications
- Total final price, including shipping and additional fees
- Current availability (in stock)
Providing clear proof helps ensure a quick, easy price beat experience.
Exclusions & limitations - when price matches are not allowed at Supercheap Auto
Supercheap Auto’s Price Beat Guarantee, while generous, does have specific exclusions:
- Gift Cards and Vouchers: Not eligible for price matching.
- Clearance & Liquidation Sales: Clearance, closing-down, or liquidation sales are excluded.
- Wholesale or Bulk Pricing: Commercial bulk quotes or special contractor prices not eligible.
- Promo Codes & Member Deals: Prices requiring special codes, memberships, or loyalty points redemption typically excluded.
- Competitor Stock Unavailability: Competitor’s out-of-stock or backordered items are not matchable.
- Different Conditions or Items: Non-identical products (grey imports, refurbished, differing warranty terms, etc.) won’t qualify.
Supercheap Auto reserves the right to refuse price matching if a scenario falls outside their stated policy or appears unusual (pricing errors, unusually low prices). Always double-check if unsure.
Supercheap Auto requests sent through Ajust
I relied on Supercheap Auto’s price beat guarantee when buying an identical ARP 260-4701, but my request was denied with new conditions that weren’t in the advertised policy. It left me frustrated and questioning whether their guarantees can be trusted. - Andre
I followed Supercheap Auto’s advertised price match steps, but before they’d approve it I had to hand over my name, email, and phone number. That requirement wasn’t listed anywhere in their policy and felt more like data collection than customer service. - Anh
I lodged a dispute over a price beat I believed met the stated terms, but after being told a manager would contact me in 48 hours, I waited double that with no response. The lack of follow-up made the whole process unnecessarily drawn out. - Urush
Recent Supercheap Auto price match experiences
✅ Successful Price Matches:
- Fast, easy in-store price beats with clear online competitor proof.
- Friendly, quick approvals leading to instant savings.
❌ Common Reasons for Denial or Challenges:
- Non-identical product variants or models.
- Competitor out-of-stock items.
- Marketplace or special membership price misunderstandings.
- Large price gaps causing extended verification or staff hesitation.
Official Supercheap Auto Price Match Policies & Support Links
- Price Beat Guarantee Policy – Supercheap Auto Price Beat Guarantee
- Help Centre (Price Beat FAQ) – Supercheap Auto Help Centre
- Web Chat (Request a Price Match) – Supercheap Auto Customer Service Chat
- Customer Care Phone & Email – Phone: 1300 175 010, or Email via Online Form
- Tyre Price Match (Tyroola Partnership) – Tyroola Price Match Portal
- Full Terms & Conditions – Supercheap Auto Terms & Conditions
Supercheap Auto Price Match FAQs
What products are eligible for Supercheap Auto’s Price Beat Guarantee?
Supercheap Auto will price beat identical products sold by Australian retailers, matching brand, model, size, and specifications. The competitor’s price must include shipping, taxes, and fees, and the item must be in stock for immediate purchase. Exclusions include gift cards, clearance or liquidation items, wholesale pricing, and membership-only deals. Tyres are matched separately through Tyroola. This ensures only fair, directly comparable offers qualify, protecting customers from misleading or non-equivalent discounts.
How do I request a price beat at Supercheap Auto?
To request a price beat, first confirm a lower price on an identical item from an eligible Australian retailer. Gather proof, such as screenshots, catalogues, or quotes, showing product details, price, and availability. Then contact Supercheap Auto in-store, via web chat, or by calling customer service. Staff will verify the offer and apply the discounted price in-store or issue an online voucher. Acting quickly and providing clear evidence speeds up approval and helps secure the best price without delays.
What proof is required for a Supercheap Auto price match?
Supercheap Auto requires verifiable evidence clearly showing the competitor’s price, product specifications, total final cost, and stock availability. This may be an online screenshot, printed advertisement, or formal quote. Proof must be current and match the exact product specifications. Clear, complete evidence helps staff confirm eligibility faster, avoiding disputes or delays. Providing this upfront ensures a smoother process and increases your chance of an immediate price beat approval.
When will Supercheap Auto refuse a price match?
Price matches are refused if the item is not identical, is out of stock, or comes from an ineligible seller like an overseas retailer or private marketplace seller. Other exclusions include clearance sales, liquidation pricing, wholesale or bulk rates, and prices requiring special memberships or codes. Supercheap Auto may also decline unusually low prices caused by errors. Checking these limits before claiming avoids disappointment and ensures your request aligns with their official Price Beat Guarantee policy.
You paid more than you should have. Don’t let that slide.
Take 2 minutes to check your rights, we’ll help you act if you're eligible.