Bought something from
LG
that broke too soon?

We’ll help you check if it’s still under warranty and submit a claim that gets taken seriously.

Check my
LG
warranty
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Edited by:
Ajust Content Team
Last updated:
November 4, 2025
AI-sourced. Human-edited. Made clear for you.

What does
LG
's warranty cover?

 LG Australia offers a manufacturer’s warranty covering defects in materials or workmanship for a set period from purchase.

  • Standard coverage:
    • Electronics (TVs, audio, video): 1 year parts & labour.

    • Major appliances (fridges, washers, dishwashers): 2 years.

    • Monitors: 3 years.

    • Solar panels (NeON series): 15–25 years.

  • Applies to products purchased in Australia by the original owner (non-transferable).

  • LG will repair or replace the product (at their discretion) if a manufacturing fault occurs during the warranty period.

In short: factory defects are covered for the set warranty term, varying by product category.

How to claim a warranty with
LG

  1. Contact LG Support
    • Phone: 1300 LG CARE (1300 54 2273)

    • Online: LG’s Repair Request Form
    • 24/7: Live chat, WhatsApp, or email via LG’s website.

  2. Provide details
    • Model & serial number.

    • Proof of purchase (receipt, invoice).

  3. Follow LG’s guidance
    • Troubleshooting steps may be provided.

    • Larger products: in-home service where available.

    • Smaller items/outside service areas: directed to an authorised service centre or shipped with prepaid label.

  4. Submit supporting info
    • Forms, descriptions, photos/videos of the fault.

  5. LG resolution
    • If approved, LG covers parts & labour for repairs, or provides an equivalent replacement if repair isn’t viable.

Exclusions & limitations - when
LG
's warranty doesn't apply

  • Physical damage/misuse (drops, spills, pests, improper use).

  • Unauthorised repairs/modifications.

  • Installation or external issues (incorrect setup, poor ventilation, wrong voltage, power surges, lightning).

  • Normal wear-and-tear and consumables (filters, seals, bulbs, batteries).

  • Cosmetic issues not affecting function.

  • Removed/tampered serial numbers.

  • Non-Australian purchases or non-original owners.

Required documentation for
LG
warranty claims

Have these ready before you claim:

  • Proof of purchase – receipt, tax invoice, or order confirmation.

  • Warranty card/certificate (if provided).

  • Product details – model & serial number.

  • Description of fault – include photos/videos if relevant.

  • Previous comms – case numbers or emails from LG support (if any).

How long does the warranty claim process take with
LG
?

  • Initial response: often immediate, up to 1–2 business days.

  • Service scheduling: usually within days (metro areas faster).

  • Repair time: many fixes are same-day; complex repairs may take 1–2 weeks.

  • Parts availability: if parts are backordered, repairs may take longer (LG may offer replacement if delays are excessive).

  • Updates: LG keeps you informed via phone, email, or service centre updates.

LG
 cases submitted through Ajust

My LG fridge stopped working while I was already under so much pressure at home. I lost hundreds in groceries and risked my son’s medication going bad. I just wanted a bit of compassion and a fast repair under warranty, but instead I was left chasing calls and waiting for help that never came. - Shakira

I logged my faulty fridge just before Christmas and was told a technician would come, but they cancelled last minute. Weeks later, no one had followed up. For a fridge that’s still within its lifespan, I expected a simple warranty fix, not months of silence. - Ron

Our LG fridge’s compressor failed under warranty and we were told to wait weeks for a part. In that time, we lost a fridge full of food and had to chase calls just to be heard. A simple repair turned into weeks without a working fridge for our family of four. - Lara

When my LG fridge broke down, I had to buy a secondhand one just to get by. The compressor was covered by warranty, but communication was chaotic and I had to fight for fair compensation for lost food and time. I just wanted it made right. - Carly-Sue

Recent
LG
customer warranty experiences

Fast fix: An OLED TV with 3 dead pixels had its panel replaced the same day. The customer “loved LG even more.”

Coverage dispute: A dishwasher fault initially accepted was then denied as “installation issue.” This was resolved after persistence from the customer.

Official
LG
Warranty Policies & Support Links

LG
Warranty FAQs

What does LG’s manufacturer warranty cover in Australia?

LG’s manufacturer warranty covers defects in materials or workmanship for products purchased in Australia by the original owner. Electronics are covered for 1 year, major appliances for 2 years, monitors for 3 years, and solar panels for up to 25 years. The warranty includes parts and labour for repairs or replacement at LG’s discretion. It doesn’t cover misuse, physical damage, installation errors, or wear-and-tear, so keep your proof of purchase ready to confirm eligibility.

How do I make an LG warranty claim in Australia?

To claim your LG warranty, contact LG Support on 1300 LG CARE or submit a Repair Request online. You’ll need your model and serial number, proof of purchase, and a description of the fault. LG may offer in-home service for large appliances or direct you to an authorised repair centre. Provide photos or videos for faster processing—having complete details upfront helps speed up your claim.

What is not covered under LG’s Australian warranty?

LG’s warranty excludes issues caused by misuse, physical damage, unauthorised repairs, poor installation, power surges, pests, or natural wear-and-tear. Cosmetic defects that don’t affect performance and missing serial numbers are also not covered. Only the original Australian purchaser can make a claim, so buying second-hand or overseas may void coverage. Always review exclusions before lodging your claim to avoid delays or disputes.

How long does the LG warranty claim process take?

Most LG warranty claims receive an initial response within one to two business days. Simple repairs can be resolved same-day, while complex cases may take up to two weeks depending on parts availability. LG keeps customers updated by phone or email throughout the process. If parts are delayed, LG may offer a replacement product to prevent long wait times.

If you don’t act now, you might lose your rights.

We’ll help you file a complaint and use your warranty the way it was meant to work.

Start
LG
warranty claim