Bought something from

LG

that broke too soon?

 LG Australia offers a manufacturer’s warranty covering defects in materials or workmanship for a set period from purchase.

• Standard coverage:
  
  
  • Electronics (TVs, audio, video): 1 year parts & labour.
    
    
  • Major appliances (fridges, washers, dishwashers): 2 years.
    
    
  • Monitors: 3 years.
    
    
  • Solar panels (NeON series): 15–25 years.
    
    
• Applies to products purchased in Australia by the original owner (non-transferable).
  
  
• LG will repair or replace the product (at their discretion) if a manufacturing fault occurs during the warranty period.
  

In short: factory defects are covered for the set warranty term, varying by product category.

1. Contact LG Support
   
   
   • Phone: 1300 LG CARE (1300 54 2273)
     
     
   • Online: LG’s Repair Request Form
   • 24/7: Live chat, WhatsApp, or email via LG’s website.
     
     
2. Provide details
   
   
   • Model & serial number.
     
     
   • Proof of purchase (receipt, invoice).
     
     
3. Follow LG’s guidance
   
   
   • Troubleshooting steps may be provided.
     
     
   • Larger products: in-home service where available.
     
     
   • Smaller items/outside service areas: directed to an authorised service centre or shipped with prepaid label.
     
     
4. Submit supporting info
   
   
   • Forms, descriptions, photos/videos of the fault.
     
     
5. LG resolution
   
   
   • If approved, LG covers parts & labour for repairs, or provides an equivalent replacement if repair isn’t viable.
     

• Physical damage/misuse (drops, spills, pests, improper use).
  
  
• Unauthorised repairs/modifications.
  
  
• Installation or external issues (incorrect setup, poor ventilation, wrong voltage, power surges, lightning).
  
  
• Normal wear-and-tear and consumables (filters, seals, bulbs, batteries).
  
  
• Cosmetic issues not affecting function.
  
  
• Removed/tampered serial numbers.
  
  
• Non-Australian purchases or non-original owners.
  

Have these ready before you claim:

• Proof of purchase – receipt, tax invoice, or order confirmation.
  
  
• Warranty card/certificate (if provided).
  
  
• Product details – model & serial number.
  
  
• Description of fault – include photos/videos if relevant.
  
  
• Previous comms – case numbers or emails from LG support (if any).
  

• Initial response: often immediate, up to 1–2 business days.
  
  
• Service scheduling: usually within days (metro areas faster).
  
  
• Repair time: many fixes are same-day; complex repairs may take 1–2 weeks.
  
  
• Parts availability: if parts are backordered, repairs may take longer (LG may offer replacement if delays are excessive).
  
  
• Updates: LG keeps you informed via phone, email, or service centre updates.