What is Ajust
Ajust is a technology platform that resolves complaints fast, fair and free for consumers.
We understand that no one is perfect. Things go wrong, that’s part of life. What matters is what happens next…
When a consumer has a bad experience with a business, they can use Ajust's intuitive platform to tell their story. Ajust then sends a complaint to the business with everything they need to resolve it. Ajust has resolved complaints for customers of Australia's biggest banks, telcos, energy providers, airlines, retail stores and more.
Ajust does best when our actions line up with our 3 core values.
We believe the best businesses do the best for their communities. We’re committed to being a business that does good.
Helping consumers is our first priority – if we stay focused on that, everything else falls into place.
We’re also set up to share our success. We put aside 10% of our revenue and ownership to fund initiatives for consumers.
We believe being different is a super power. We search for newness and we celebrate diversity and individuality.
Reinventing wheels is fine by us if the wheel is broken. We think complaints are broken for consumers and businesses. Resolving complaints is a wheel worth reinventing.
We believe in making the biggest possible impact.
Resolving one complaint makes a difference to someone’s life. Changing the relationship between consumers and businesses makes a difference to society. We want to be a giant fish in a giant pond.
First, a quick taste of how we think about the world…
We live in a lucky society at a great time in history. Our society depends on relationships between consumers and businesses – that’s how we access services (like banking, internet and electricity) and buy goods (like groceries, clothes and electronics). Those relationships are tested when things break down – when consumers have bad experiences and make complaints.
Ajust believes every consumer deserves strong, stable and sustainable relationships with businesses. And we believe that businesses do best when consumers are heard.