Still waiting on a Hisense refund?
Can you get a refund from Hisense? Check eligibility first
- Faulty or misrepresented products: Refunds or replacements provided under Australian Consumer Law for major faults (e.g., product not as described, defective, or unfit for purpose).
- Change of mind: Generally not eligible. Hisense does not offer refunds on opened/used products if you simply change your mind.
- Unopened products: May be returnable within ~7 days as a goodwill gesture if unused and in original packaging – subject to approval and retailer policies.
- Exclusions: Refunds denied if product shows misuse or is missing accessories/bonus items (value deducted if not returned).
- Retailer purchases: Refunds handled by the retailer (JB Hi-Fi, The Good Guys, etc.). For major faults, you may demand a refund from the retailer under ACL.
- Proof of purchase: Required (receipt, order number, or invoice).
How to get a refund from Hisense
- Contact support: Call 1800 447 367 or email service.au@hisense.com. Provide proof of purchase and product details (model/serial number).
- Provide evidence: Support may request troubleshooting, photos, or videos of the defect. Clearly state you are seeking a refund for a major fault.
- Get authorisation: Hisense issues a Return Authorisation and provides prepaid labels or courier pickup instructions.
- Return the product: Pack securely with all accessories, manuals, and promotional items. Use provided labels or hand over to courier.
- Inspection: Returned items are checked to verify the claim and completeness.
- Refund issued: Refund initiated to original payment method once inspection is cleared. Confirmation sent by email.
Hisense’s refund timeframe - how long it takes
- Approval & return: Refund eligibility confirmed before return.
- Inspection: Typically within 7–14 business days of Hisense receiving the product.
- Refund processing: Once approved, banks may take 3–7 business days to clear funds.
- Overall timeframe: Around 1.5–3 weeks from return shipping to funds received.
- Final note: Warranty claims may delay refunds if Hisense first attempts repair or replacement.
Hisense’s refund methods - how you'll get your money back
- Original payment method: Refunds credited back to same card, PayPal, or account used for purchase.
- No alternate accounts: Refunds cannot be redirected to different cards/accounts (banks usually reroute if card expired).
- Gift cards/credits: Refunded back to same medium if originally used.
- Currency: Refunds issued in AUD. No fees applied.
- Confirmation: Email confirmation provided once processed.
Common refund issues with Hisense
- Warranty vs refund confusion: Hisense often prioritises repair/replacement over refunds, requiring customers to assert ACL rights for major failures.
- Slow communication: Some customers report delayed responses or long hold times.
- Refund denial disputes: Claims rejected if Hisense asserts misuse rather than defect. Evidence helps support your case.
- Escalation needed: Some refunds resolved only after complaints to Consumer Affairs/Ombudsman.
- Process clarity: Customers sometimes unclear whether to return to retailer or manufacturer. Always confirm in writing.
Hisense cases submitted through Ajust
After my Hisense TV stopped working just weeks after purchase, I went through endless back-and-forth with support about a firmware fix that never worked. I even paid a technician $150, only to learn the part needed isn’t made anymore. I’ve asked Hisense for a refund or replacement—it’s been exhausting trying to get a fair outcome. - Cheryl
My Hisense fridge failed within a month and getting a replacement was chaos. After multiple calls and a tech visit, Hisense agreed to replace it, but the retailer couldn’t give me an ETA. Weeks later I still had no fridge and no clear answers. I just want my money back for what I paid. - Jennifer
Customer experiences with Hisense refund cases
Positive: One customer reported Hisense arranged a same-day replacement TV after a major fault, praising the professionalism of support staff.
Difficult case: A washing machine customer waited over 8 weeks and only got a refund after escalating to Consumer Affairs.
Refund denied: Some customers reported Hisense blaming damage on user misuse, refusing refund/replacement.
How Hisense Refund Policy Compares to Competitors
- Samsung/LG: Also no change-of-mind refunds on opened items; offer 14-day unopened returns. Hisense’s 3-year warranty often longer than Samsung/LG’s 1 year.
- TCL/Haier: Similar low-cost brands, often criticised for refund resistance. Policies comparable to Hisense.
- Retailers (JB Hi-Fi, Appliances Online): Usually 14–30 day change-of-mind returns for unopened items. Costco more generous (refunds “anytime” for most items).
- Summary: Hisense = warranty-driven, refund only for major faults. Retailers offer more flexible change-of-mind policies than Hisense direct.
Official Hisense Refund Resources & Links
- Hisense Australia Terms of Use – Return/refund conditions for online sales.
- Hisense Contact Us – Support form and customer care details.
- Phone: 1800 447 367 (Mon–Fri, 8:30am–7:00pm AEST)
- Email: service.au@hisense.com
- ACCC – Consumer Guarantees – Your rights under Australian Consumer Law.
Hisense Refund FAQs
Can I get a refund from Hisense for a faulty product?
Yes, you can get a refund from Hisense if your product has a major fault or was misrepresented under Australian Consumer Law. A major fault means the product isn’t as described, is unsafe, or doesn’t work as promised. If the issue is minor, Hisense may offer a repair or replacement instead. Always keep proof of purchase and provide photos or videos of the defect to support your claim.
Does Hisense offer refunds if I change my mind after buying a product?
No, Hisense generally doesn’t offer refunds for change-of-mind purchases once the product is opened or used. However, unopened items in original packaging may be accepted within about seven days as a goodwill gesture. Approval depends on Hisense’s discretion or the retailer’s return policy. Always confirm with the seller before returning any unopened product.
How long does it take to get a refund from Hisense once approved?
Hisense refunds typically take between one and three weeks from the time you ship the product back. Inspection usually happens within 7–14 business days, and banks may take another 3–7 days to release funds. The total time depends on return shipping, inspection results, and your payment provider’s processing speed.
What should I do if Hisense denies my refund or delays communication?
If Hisense denies your refund or takes too long to respond, escalate your case by citing your rights under Australian Consumer Law. You can contact Consumer Affairs or the Ombudsman for help if Hisense claims misuse or fails to act. Keeping clear written evidence—like photos, receipts, and emails—strengthens your case and speeds up resolution.
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