Trying to cancel

The Daily Telegraph

? Avoid the runaround.

You can cancel The Daily Telegraph (Australia) subscription at any time. There are no lock-in contracts on standard subscriptions once any initial promotional period has begun - the service continues on a rolling basis until you cancel.

Key eligibility points to know:

• All subscription types can be cancelled: Digital-only, print delivery, and bundled subscriptions are all eligible.
• Cancellation is handled via customer support: Like other News Corp publications, The Daily Telegraph does not offer a one-click online cancellation button. Cancellations are processed through customer support (phone or written request).
• Promos and trials can be cancelled: You can cancel during an introductory offer or trial. Just follow the notice period rules to avoid the first full-price renewal.
• SMS “STOP” does not cancel your subscription: Texting STOP typically unsubscribes you from marketing messages only. It does not cancel the paid subscription.
• Third-party subscriptions: If you subscribed via Apple App Store or Google Play, you must cancel through those platforms’ subscription settings.
• Subscriber perks end with cancellation: Any News Corp subscriber benefits (e.g., +Rewards) generally stop when your main subscription ends.

The most reliable way to cancel is by phone. Email or online enquiries can also work, but phone is usually fastest.

Option 1: Cancel by phone (recommended)

1. Prepare your details
   Have your account email and name ready (and any subscriber/account number from billing emails, if available).
2. Call customer support
   Dial the News Corp subscription support line used for The Daily Telegraph.
3. Request cancellation clearly
   When calling say: “Please cancel my Daily Telegraph subscription and stop auto-renewal.”
4. Decline retention offers (if you want to cancel)
   You may be offered discounts, pauses, or free weeks. If you’re set on cancelling, politely repeat: “No thanks. Please proceed with the cancellation.”
5. Confirm the effective date
   Ask when the cancellation takes effect (usually the end of the current paid period).
6. Get proof
   Request an email confirmation and/or a reference number for your records.

Option 2: Cancel by email (if you can’t call)

Send a written request including:

• Your account email and full name
• A clear cancellation request (e.g., “Please cancel my Daily Telegraph subscription and stop renewals”)
• A request for written confirmation

Allow a few business days for a response; follow up by phone if needed.

Option 3: Online contact form (if available)

Use the publication’s support/contact form to submit a cancellation request. Save any case number and follow up by phone if you don’t receive confirmation promptly.

Option 4: App Store / Google Play (if subscribed in-app)

Cancel in your Apple/Google subscription settings. Your subscription typically remains active until the end of the paid period and then stops.

Timing is crucial to avoid an extra charge.

• 7 business days’ notice is commonly required:
  Aim to cancel at least 7 business days before your next billing date to stop the upcoming renewal.
• If you cancel inside the notice window:
  Your cancellation will still be accepted, but it may take effect after the next billing cycle, meaning one more charge could occur and then the subscription stops at that period’s end.
• End-of-period effect:
  Cancellations usually take effect at the end of the current paid period, not immediately.
• Introductory offers can renew earlier than expected:
  Some promos charge the next period slightly in advance per the fine print. If you know you’ll cancel, do it well before the promo end date (around a week early).

Best practice is to set a reminder 10–14 days before renewal, especially around public holidays.

• No cancellation fee: There’s no separate “exit” or termination fee.
• No pro-rata refunds for unused days (most plans): If you cancel mid-period, you generally keep access until the period ends rather than receiving money back for unused days.
• One more charge if you cancel late: Cancelling too close to renewal may result in one final standard subscription charge due to notice timing.
• Prepaid terms: If you prepaid for a longer term, cancellation typically stops auto-renewal at the end of that term rather than refunding unused time (unless an exception applies).
• No equipment/return fees: Standard newspaper and digital subscriptions don’t involve leased equipment.