Bought something from

Lululemon

that broke too soon?

Lululemon backs its athletic apparel and gear with the Quality Promise, a limited warranty covering manufacturing defects and product failures under normal use.

Key coverage points:

• Coverage period: Generally up to 1 year from purchase for items that fail to perform as intended.
  
  
• Products covered: Leggings, tops, jackets, outerwear, and accessories - if a defect in materials or workmanship arises.
  
  
• Examples of valid claims: Seams unraveling after minimal wear, zippers breaking prematurely, or fabric failing far sooner than expected.
  
  
• Repairs program: Complimentary repairs (e.g., seam stitching, zipper fixes) are available to extend product life.
  
  

Even beyond one year, Australian Consumer Law applies, meaning goods must be of acceptable quality and last a reasonable time. If a Lululemon item fails to meet this standard, you may still be entitled to a remedy.

Making a “quality return” with Lululemon is straightforward:

1. Identify the issue – Confirm the problem is due to a defect (not misuse or ordinary wear). Take photos if submitting online.
   
   
2. Gather proof of purchase – Receipt, email confirmation, or your Lululemon account purchase history.
   
   
3. Choose how to claim:
   
   
   • In-store: Bring the item and proof of purchase to any Lululemon store. Educators (staff) can often approve and resolve claims immediately with a replacement or gift card.
     
     
   • Online: Submit a claim through the Lululemon Quality Promise portal or contact the Guest Education Centre via live chat, email, or phone. Upload photos of the defect.
     
     
4. Submit details – Provide product info (style, size, purchase date) and a description of the defect.
   
   
5. Assessment & approval:
   
   
   • In-store: Decision is usually instant.
     
     
   • Online: Review typically takes 12–15 business days.
     
     
6. Resolution: Replacement, repair, refund, or an e-gift card for the purchase value.
   
   
7. Follow up if needed: Escalate to store management or the Guest Education Centre if delays or disputes arise.
   
   

Tip: Be factual and confident — explain that the product did not perform as intended under normal use.

The Quality Promise covers defects, not everyday wear. Exclusions include:

• Ordinary wear & tear: Pilling, fading, or stretching after extended use.
  
  
• Accidental damage or misuse: Rips, stains, bleach damage, or incorrect washing/drying.
  
  
• Personal preference or fit issues: Warranty doesn’t cover style, size, or comfort complaints.
  
  
• Altered items: Third-party tailoring or modifications may void coverage.
  
  
• Footwear & intimates: Underwear, swimwear (bras excluded), and footwear have limited coverage due to hygiene and use.
  
  
• No proof of purchase: Claims require verifiable purchase records.
  
  

Lululemon covers genuine quality faults, not accidents, misuse, or normal lifespan wear.

Be prepared with:

• Proof of purchase – Receipt, order confirmation, account history, or card statement.
  
  
• Product details – Style name or SKU, size, and approximate purchase date.
  
  
• Description of issue – Short explanation of the defect (e.g., “zipper broke after 2 wears”).
  
  
• Photos (online claims) – Clear close-ups of the defect plus full-item shots.
  
  
• Return form/ID (if requested): Some cases may require ID or a return slip.
  
  

Proof of purchase is critical - it confirms authenticity, purchase date, and eligibility.

• In-store claims: Often resolved same day. Walk in, show proof, and leave with a replacement or gift card.
  
  
• Online claims: Reviewed in 12–15 business days. Resolution (refund, gift card, or replacement) follows approval.
  
  
• Repairs program: Complimentary repairs usually take 3–4 weeks including shipping and processing.
  
  
• Refund timing: Refunds to cards may take 3–10 business days to appear after processing.
  
  

Most warranty claims are finalised within 2–3 weeks, with many resolved immediately in-store.