Not sure if you can return your

LG

purchase?

Yes, if you bought directly from the LG Online Store, you can return products under two conditions:

• ✅ Change of mind (within 14 days): You have 14 days from purchase to return items you no longer want. The product must be unused, unopened, and with seals and packaging intact. No exceptions once opened.
  
  
• ✅ Faulty or damaged products: If your LG item arrives defective or develops a fault (even outside the 14-day window) you’re protected under Australian Consumer Law. For major failures, you're entitled to choose between a refund or replacement.
  
  
• ❌ No returns for opened/used items due to change of mind. Once used, LG only accepts returns if there’s a verified fault.
  
  
• 📦 Packaging & accessories matter: Keep everything (box, accessories, manuals). This is mandatory for change-of-mind, and strongly recommended for warranty returns.
  

Here’s how to return a product to LG Australia:

1. Contact LG Customer Care Call 1300 54 22 73 (option 5) or email obsanz@lge.com. Mention your order number and reason for return.
   
   
2. Lodge Your Request
   LG will check if you meet the return criteria (e.g. unused, faulty). You’ll be asked to provide proof of purchase and sometimes photos/videos.
   
   
3. Wait for Return Instructions
   Don’t send anything back without LG’s approval. Once authorised, LG will issue a return reference and instructions. Depending on the situation:
   
   
   • ✅ Prepaid label or AusPost satchel (small items)
     
     
   • ✅ Courier pickup for large appliances
     
     
   • ✅ Service centre drop-off (if within 30km)
     
     
4. Prepare the Product
   Reset devices, remove personal data, and pack carefully, especially for change-of-mind returns, where pristine packaging is essential.
   
   
5. Include Documentation
   Place proof of purchase, return reference, and any LG communication inside the parcel.
   
   
6. Send or Hand Over the Product
   Use the provided label or attend the pickup. Keep proof of lodgement or tracking until the process is finalised.
   

📌 If you purchased from a retailer (e.g. JB Hi-Fi), return via the retailer. For warranty issues, you can choose either LG or the retailer.

⏳ 14-day Change of Mind Returns:

• Return request must be made within 14 days of purchase (or delivery).
  
  
• Product must be unopened and unused.
  
  
• No leniency for broken seals.
  
  

⚠️ Faulty Product Returns:

• Covered under 12–24 month warranties, depending on product type.
  
  
• Early failures (within 7–30 days) are often treated as priority cases.
  
  
• LG may repair, replace, or refund, depending on the fault.
  
  

🎁 Promotional Items:

• Free gifts must be returned if you’re returning the main product.
  
  
• Otherwise, their value may be deducted from your refund.
  
  

🧾 Return Inspections:

• All returns are inspected. Used products returned under change-of-mind will be rejected and sent back.
  
  
• Warranty returns are accepted, but physical damage from misuse may void eligibility.
  

📦 Change-of-Mind Returns:

• LG covers return shipping.
  
  
• You’ll receive a prepaid label or arranged courier pickup.
  
  
• Just follow LG’s instructions - no postage cost to you.

🚛 Large or Heavy Items:

• LG arranges courier pickup (e.g. for TVs, fridges).
  
  
• Free for eligible warranty or change-of-mind returns.
  
  

💰 Out-of-pocket returns:

• If you send a product back without LG’s approval, you may pay shipping (not recommended).
  
  
• If that happens during a warranty claim, you can request reimbursement.
  
  

🚫 Original delivery fees:

• Not typically refunded unless the return is due to a fault or LG error.
  
  
• For refunds of bundled shipping, LG may apply partial refunds based on what’s returned.
  
  

📦 Packaging materials:

• If you no longer have the box, LG may not supply a replacement.
  
  
• You’re expected to pack safely. Ask support if help is available for large item returns.
  

💸 Timeline:

• LG usually processes refunds within 8 business days after receiving and inspecting the returned item.
  
  
• Maximum timeframe: 30 days.
  
  

💳 Refund Method:

• Refunded to your original payment method (credit card, PayPal, Afterpay, etc).
  
  
• Third-party financing (e.g. Afterpay) follows their refund policies.
  
  

🔍 Inspection before refund:

• LG will verify the product condition.
  
  
• If the item is faulty, you may be offered:
  
  
  • ✅ Refund (for major failures)
    
    
  • ✅ Repair (for minor faults)
    
    
  • ✅ Replacement (your choice if it’s a major issue)
    
    

🧾 Other charges:

• For fault-based returns, LG may refund original delivery fees and reasonable return shipping if you paid it.
  
  

📩 Communication:

• You’ll receive an email when your refund is processed.
  
  
• If nothing appears in your account after 10 business days, follow up with your refund reference number.