Think Sunglass Hut should've price matched? Let's find out.
Sunglass Hut price match eligibility criteria - what qualifies for a match?
Sunglass Hut Australia does offer price matching, but only under very specific conditions. You won’t find a big “best price guarantee” on their site, but in-store staff will match prices from local retailers — if everything aligns.
To qualify:
- 🕶 Exact Match Required: Same brand, model, color, and lens type.
- 📍 Same Shopping Location: The competitor must be in the same centre or street strip as the Sunglass Hut store. They won’t match prices from other malls or stores across town.
- 📦 Item Must Be In Stock: If the cheaper sunglasses aren’t currently available at the competitor store, no match.
- 💬 In-Person Only: Price matching is available only in-store, at time of purchase. Not after, not online.
Sunglass Hut staff typically handle this as a goodwill gesture, not an obligation — but if your request fits the criteria, they’re usually happy to match.
How to request a price match at Sunglass Hut
Requesting a price match is easy, if you follow the right steps:
- 🔍 Do a Local Price Check: Look around the same mall or shopping strip for cheaper pricing. Stores like OPSM, Myer, David Jones, or even boutique surf shops are often eligible.
- 📱 Collect Proof: Snap a photo of the competitor’s tag, show a flyer, or simply know the store and price.
- 🛍 Visit Sunglass Hut In-Store: Bring the details to a Sunglass Hut in the same location.
- 💬 Ask Politely: Let a staff member know, e.g., “I saw these Ray-Bans cheaper at Myer downstairs — would you be able to match that?”
- ☎ Let Them Verify: The staff may call the store or check your proof. Once confirmed, they’ll adjust the price right then and there.
💡Tip: Don’t wait until after you’ve paid. The match must happen before purchase.
Sunglass Hut accepted competitors & required proof
Accepted Competitors must be within the same shopping centre or street as the Sunglass Hut store you’re purchasing from. This can include:
- Nearby optical chains (e.g., OPSM, Local Sunglasses Co.)
- Department stores like Myer or David Jones
- Surf or boutique stores carrying Oakley, Ray-Ban, etc.
- Eyewear kiosks or specialty retailers in the same centre
Not Accepted:
- Online-only sellers
- Stores in other suburbs or malls
What Counts as Valid Proof:
- 📸 A photo of the tag in a nearby store
- 📰 A catalogue or flyer
- 🌐 A website listing (if it’s tied to a local store)
- 🗣 A verbal confirmation (“Check with XYZ upstairs, they have this for $50 less”)
Staff will always verify availability and price before approving.
Exclusions & limitations - when price matches are not allowed at Sunglass Hut
Here’s when your match won’t be accepted:
- ❌ Online-only prices (even from the brand’s own site)
- ❌ Competitors outside the same centre/strip
- ❌ Out-of-stock items
- ❌ Clearance, liquidation, or outlet sales
- ❌ Different variants or model numbers
- ❌ After purchase — no post-purchase refunds or guarantees
You also can’t combine price matches with other Sunglass Hut promos (e.g. buy-one-get-one).
Sunglass Hut requests sent through Ajust
Recent Sunglass Hut price match experiences
Matched on the Spot: “I was buying Oakleys, but saw them $30 cheaper at the surf shop down the hall. Staff quickly verified and matched”
Denied for Online Price: “Tried to match Ray-Ban’s website — denied. Staff said online prices don’t count and claimed the lens spec was different.”
Denied Due to Location: “Saw cheaper sunglasses in another shopping mall, but the Sunglass Hut near me wouldn’t match it. They explained the ‘same centre only’ rule.”
Official Sunglass Hut Price Match Policies & Support Links
- 📜 Sunglass Hut Terms of Sale – Read the fine print (includes price match discretion)
- 📞 Customer Service – 1800 556 926 – Or email: customercare@sunglasshut.com.au
- ❓ FAQs – Learn more about returns, warranties, and store policies
- 📍 Store Locator – Start your price match in-store
- 🕶 Our Promise – Includes 30-day returns & product authenticity
- 💬 ProductReview Q&A – See real answers about the price match policy
Sunglass Hut Price Match FAQs
What qualifies for a Sunglass Hut price match in Australia?
To qualify for a Sunglass Hut price match, the sunglasses must be identical in brand, model, color, and lens type, and the competing retailer must be located in the same shopping centre or street strip. The item must be in stock and the request made in-store at the time of purchase. Staff will verify pricing before approval, typically offering the match as a goodwill gesture rather than a guaranteed policy.
Can Sunglass Hut price match online prices or stores in other locations?
No, Sunglass Hut Australia does not match online prices, even from the brand’s own website, or stores in different suburbs or malls. Price matches are limited to local in-person competitors within the same shopping area. This ensures fairness and consistency between nearby retailers while preventing misuse of online-only discounts.
How do I request a Sunglass Hut price match in-store?
Visit a Sunglass Hut store with proof of a lower local price—such as a photo, flyer, or verified website linked to a nearby store. Politely explain where you found the better deal and allow staff to confirm the details. If approved, the lower price will be matched immediately at checkout. Remember, price matches must happen before you pay, not after.
What situations make a Sunglass Hut price match ineligible?
Sunglass Hut will not match prices for clearance or liquidation sales, out-of-stock items, online-only deals, or products from competitors outside the same centre or street. Post-purchase adjustments and combined promotions are also excluded. If you believe a match should have been honoured, Ajust can check the policy and help you claim a fair refund or store credit.
You paid more than you should have. Don’t let that slide.
Take 2 minutes to check your rights, we’ll help you act if you're eligible.