How the

Aldi

 returns policy works

ALDI Australia offers one of the simplest, most customer-friendly returns policies available:

• 60-Day Satisfaction Guarantee:
  ALDI provides a generous 60-day no-questions-asked return window on all products - including grocery and Special Buys. You can return items simply because you changed your mind, didn’t like it, or found it cheaper elsewhere.
  
  
• Proof of Purchase:
  Ideally, present your receipt for faster returns. ALDI also accepts bank statements or warranty cards as proof. In many cases, stores can even reprint your receipt up to 12 months after purchase.
  
  
• Product Condition:
  Original packaging is preferred but not required. Opened or partially-used products (including groceries and Special Buys) can still be returned if you’re not satisfied.
  
  
• Exclusions & Special Cases:
  Very few exclusions exist. For safety, fuel-powered products (like lawnmowers) must have fuel and oil drained before returning. Manufacturer warranties may apply beyond 60 days, offering additional support.
  
  
• Beyond 60 Days:
  After the initial 60-day window, faults or defects still fall under Australian Consumer Law. Manufacturer warranties often cover Special Buys, giving extra protection beyond ALDI’s standard policy.
  

Returning an item to ALDI is easy and always done in-store:

• In-Store Returns (Primary Method):
  
  
  1. Visit any ALDI store (it doesn’t need to be your original purchase location).
     
     
  2. Present your item and proof of purchase (receipt or bank statement).
     
     
  3. Let staff know you’d like a refund or replacement. This will be processed immediately at checkout.
     
     
• No Online or Mail-in Returns:
  Since ALDI Australia doesn’t sell online (except specific liquor items), returns via mail or courier aren’t available. All returns happen in-store.
  
  
• At the Register or Service Counter:
  Any open checkout or ALDI staff member can handle returns quickly during your shopping visit. There’s typically no separate returns counter.
  
  
• Customer Support Contact:
  If needed, use ALDI’s online Help Centre or the “Product Feedback & Enquiry” form for additional assistance.
  

ALDI’s return conditions are straightforward and very customer-friendly:

• 60-Day Window:
  Return any product within 60 days from purchase. This includes groceries, Special Buys, and everyday items.
  
  
• No Questions Asked:
  Within this 60-day period, ALDI will accept returns for any reason, no justification is needed beyond your satisfaction.
  
  
• Condition of Items:
  Products don’t need to be unopened. Opened groceries or lightly-used Special Buys are accepted if you’re unsatisfied. Heavy use beyond normal trial may transition into warranty coverage.
  
  
• Receipts and Refund Amounts:
  ALDI can typically retrieve lost receipts if you paid by card. Without proof, refunds may be at the current selling price.
  
  
• Safety Conditions:
  For returns of items like lawnmowers, chainsaws, or heaters, ensure items are safely emptied of fuel and cleaned before returning.
  

ALDI’s return process is designed to be cost-free and convenient:

• No Shipping Needed:
  Since ALDI Australia doesn’t do online sales requiring shipping, there are no return postage or courier costs.
  
  
• In-Store Returns (Always Free):
  All returns happen directly at your local ALDI store, completely free of charge.
  
  
• Customer’s Travel Costs:
  The only possible “cost” is your travel to the store. ALDI doesn’t reimburse travel or petrol costs, but returns can easily be combined with regular shopping trips.
  
  
• Large Item Returns:
  For bulky Special Buys (e.g. furniture, appliances), customers must physically return items in-store. ALDI doesn’t provide collection services, so consider transport when buying large items.
  
  
• No Hidden Costs:
  ALDI does not charge any restocking fees, processing fees, or other hidden charges for returns. You’ll always receive the full amount paid back as a refund or a free replacement product.
  

ALDI’s refund process is fast, simple, and transparent:

• Immediate Refunds:
  Refunds are processed on-the-spot in-store. Cash purchases are refunded immediately as cash; card refunds return directly to your original card.
  
  
• Refund or Replacement (Your Choice):
  You can choose between receiving a full refund or a replacement product. If a product is discontinued, refunds are automatic.
  
  
• Refund Method:
  Refunds match your original payment method - cash for cash, card for card. If the original card isn’t available, discuss alternative refund options with store management.
  
  
• Refund Timeline:
  Card refunds appear in your account within approximately 2–5 business days, though ALDI advises it may take up to 10 business days, depending on your bank.
  
  
• After 60 Days (Faulty Items & Warranty):
  If a product fails after 60 days, manufacturer warranties or consumer law protections apply, and ALDI will help coordinate warranty claims or remedies.
  
  
• No-Fuss Promise:
  ALDI’s overall approach to refunds is hassle-free, with a strong reputation for quickly resolving customer concerns.