Bought something from Hyundai that broke too soon?
What does Hyundai's warranty cover?
Hyundai Australia provides comprehensive vehicle warranty coverage to ensure long-term peace of mind:
- New Vehicle Warranty: 5 years, unlimited kilometres (private use) covering all mechanical and electrical defects.
- Extended 7-Year Warranty: Available for vehicles registered from 1 June 2025, provided all scheduled services are performed at an authorised Hyundai dealer.
- EV/Hybrid Battery Warranty: 8 years or 160,000 km (whichever comes first) for lithium-ion drive batteries.
- Genuine Parts: 12 months / 20,000 km warranty on Hyundai genuine parts fitted by authorised service centres.
- Accessories: Genuine Hyundai accessories purchased with a new vehicle are covered for 5 years.
- Transferable Coverage: Warranty transfers automatically with the vehicle, boosting resale value.
Hyundai’s warranty covers all parts and labour for repairs due to manufacturing defects, reflecting the brand’s confidence in durability and quality.
How to claim a warranty with Hyundai
- Contact an authorised Hyundai dealer – all warranty repairs must be carried out by Hyundai dealers.
- Book an inspection – explain the issue, provide details of warning lights, noises, or symptoms.
- Provide documentation – bring your Service Passport, purchase contract/registration papers, and service history (if serviced outside Hyundai).
- Dealer assessment – Hyundai technicians diagnose and determine if the issue qualifies under warranty.
- Claim approval – dealers submit claims to Hyundai. Many are approved within 48–72 hours.
- Repair & resolution – approved issues are repaired with genuine Hyundai parts at no cost.
- Follow up – collect paperwork for your records. Contact Hyundai Customer Care if delays arise.
Exclusions & limitations - when Hyundai's warranty doesn't apply
Hyundai’s warranty does not cover:
- Misuse/accidental damage: e.g. off-road misuse, racing, collisions, or flood damage.
- Lack of proper maintenance: skipped services, wrong fluids, or poor-quality servicing.
- Non-genuine parts/modifications: defects caused by aftermarket parts or unauthorized changes.
- Wear & tear items: brake pads, wiper blades, tyres, filters, fuses, light bulbs (unless a manufacturing fault).
- Cosmetic/environmental damage: paint fade, upholstery wear, rust from neglect, hail, bird droppings.
- Commercial use limitations: Commercial vehicles are covered for 5 years/130,000–160,000 km, depending on model.
⚠️ Always follow Hyundai’s service schedule and use genuine parts/fluids to maintain warranty validity.
Required documentation for Hyundai warranty claims
Things to bring with you:
- Proof of purchase/ownership – sales invoice, contract, or registration papers.
- Vehicle identification – VIN and license plate.
- Service Passport – stamped record of scheduled services.
- Maintenance records – invoices if serviced outside Hyundai dealers.
- Evidence of issue – photos, videos, or error messages (optional but helpful).
- Personal ID & contact info – for logging and claim tracking.
Dealers handle claim submissions, but supplying this documentation ensures faster approval.
How long does the warranty claim process take with Hyundai?
- Diagnosis & claim submission: Same day (dealer inspection).
- Hyundai approval: Usually 48–72 hours for common issues, up to 10 business days for complex/high-cost repairs.
- Repairs: 1–5 days depending on part availability. Some parts may take longer if backordered.
- Total turnaround: Typically 2–5 business days. Complex cases may take longer.
Hyundai aims to minimise downtime. Dealers may provide loan cars if extended repairs are required (subject to dealer policy).
Hyundai cases submitted through Ajust
I reported an air conditioning fault about a month ago and it took that long just to get an inspection. Now I'm being told to return in two weeks for parts and warranty approval, then possibly wait another two weeks for repairs. As a loyal customer who has owned three i30s, this delay is unacceptable — I need a replacement vehicle while repairs proceed. - Carris
I first reported a hissing sound and no cold air in September 2024 and was told it was fixed in October, but the air conditioning still fails. Since 17 January 2025 I've been chasing the service centre while the car is under warranty, only to be passed between staff and delayed. This is urgent for summer — I expect a proper, permanent repair under warranty. - Arlene
I submitted a warranty request on 3 November 2023 for a fuel rail sensor but after three weeks there's still no approval. I'm without a vehicle and live in outback Queensland where transport options are limited, so this delay is causing major hardship. Please approve the warranty for Fraser Coast Hyundai in Maryborough so the dealership can start repairs and return my car to me. - Julianne
On 3 November 2024 the engine in my 2018 Tucson unexpectedly failed and left me stranded. This is a major safety and financial burden and not something I expected from a vehicle of this age. I have a mechanic's report detailing the damage and I am requesting financial compensation or a warranty review to cover repair costs and the disruption caused by this failure. - Ronald
Recent Hyundai customer warranty experiences
Fast approvals: Owners report minor defects fixed within a week, with seamless approval and no costs.
Denied claims: Some out-of-warranty cases (e.g., 5+ years old vehicles with engine issues) were declined, underscoring the importance of warranty timelines.
Official Hyundai Warranty Policies & Support Links
Hyundai Warranty FAQs
What does Hyundai’s 5-year new vehicle warranty actually cover in Australia?
Hyundai’s 5-year unlimited kilometre warranty covers all mechanical and electrical defects from manufacturing faults. It includes both parts and labour costs for eligible repairs. The coverage applies to private-use vehicles and transfers automatically if the car is sold, helping maintain resale value. Keeping to the official Hyundai service schedule and using genuine parts ensures your warranty remains valid and hassle-free.
How can I claim a warranty repair with Hyundai Australia?
To claim a Hyundai warranty repair, contact an authorised Hyundai dealer for an inspection. Bring your proof of purchase, registration papers, and service records. Dealers assess the issue and submit claims directly to Hyundai, with most approvals within 48–72 hours. Following the correct process and having complete documentation helps speed up approvals and repair turnaround.
What doesn’t Hyundai’s warranty cover?
Hyundai’s warranty excludes damage from misuse, poor maintenance, or non-genuine parts. Normal wear items like tyres, brake pads, and wiper blades aren’t covered unless a manufacturing fault is proven. Cosmetic or environmental damage such as paint fade, rust, or hail damage is also excluded. To stay protected, always follow Hyundai’s service intervals and avoid unauthorised modifications.
How long does it take for a Hyundai warranty claim to be completed?
Most Hyundai warranty claims are approved within 2–5 business days. Dealer inspections happen same day, and repairs typically take 1–5 days depending on part availability. Complex or high-cost repairs can extend to 10 days. Some dealers may offer loan vehicles during lengthy repairs, reducing disruption while your claim is processed and resolved.
If you don’t act now, you might lose your rights.
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