Bought something from

Hyundai

that broke too soon?

Hyundai Australia provides comprehensive vehicle warranty coverage to ensure long-term peace of mind:

• New Vehicle Warranty: 5 years, unlimited kilometres (private use) covering all mechanical and electrical defects.
  
  
• Extended 7-Year Warranty: Available for vehicles registered from 1 June 2025, provided all scheduled services are performed at an authorised Hyundai dealer.
  
  
• EV/Hybrid Battery Warranty: 8 years or 160,000 km (whichever comes first) for lithium-ion drive batteries.
  
  
• Genuine Parts: 12 months / 20,000 km warranty on Hyundai genuine parts fitted by authorised service centres.
  
  
• Accessories: Genuine Hyundai accessories purchased with a new vehicle are covered for 5 years.
  
  
• Transferable Coverage: Warranty transfers automatically with the vehicle, boosting resale value.
  
  

Hyundai’s warranty covers all parts and labour for repairs due to manufacturing defects, reflecting the brand’s confidence in durability and quality.

1. Contact an authorised Hyundai dealer – all warranty repairs must be carried out by Hyundai dealers.
   
   
2. Book an inspection – explain the issue, provide details of warning lights, noises, or symptoms.
   
   
3. Provide documentation – bring your Service Passport, purchase contract/registration papers, and service history (if serviced outside Hyundai).
   
   
4. Dealer assessment – Hyundai technicians diagnose and determine if the issue qualifies under warranty.
   
   
5. Claim approval – dealers submit claims to Hyundai. Many are approved within 48–72 hours.
   
   
6. Repair & resolution – approved issues are repaired with genuine Hyundai parts at no cost.
   
   
7. Follow up – collect paperwork for your records. Contact Hyundai Customer Care if delays arise.
   

Hyundai’s warranty does not cover:

• Misuse/accidental damage: e.g. off-road misuse, racing, collisions, or flood damage.
  
  
• Lack of proper maintenance: skipped services, wrong fluids, or poor-quality servicing.
  
  
• Non-genuine parts/modifications: defects caused by aftermarket parts or unauthorized changes.
  
  
• Wear & tear items: brake pads, wiper blades, tyres, filters, fuses, light bulbs (unless a manufacturing fault).
  
  
• Cosmetic/environmental damage: paint fade, upholstery wear, rust from neglect, hail, bird droppings.
  
  
• Commercial use limitations: Commercial vehicles are covered for 5 years/130,000–160,000 km, depending on model.
  
  

⚠️ Always follow Hyundai’s service schedule and use genuine parts/fluids to maintain warranty validity.

Things to bring with you:

• Proof of purchase/ownership – sales invoice, contract, or registration papers.
  
  
• Vehicle identification – VIN and license plate.
  
  
• Service Passport – stamped record of scheduled services.
  
  
• Maintenance records – invoices if serviced outside Hyundai dealers.
  
  
• Evidence of issue – photos, videos, or error messages (optional but helpful).
  
  
• Personal ID & contact info – for logging and claim tracking.
  
  

Dealers handle claim submissions, but supplying this documentation ensures faster approval.

• Diagnosis & claim submission: Same day (dealer inspection).
  
  
• Hyundai approval: Usually 48–72 hours for common issues, up to 10 business days for complex/high-cost repairs.
  
  
• Repairs: 1–5 days depending on part availability. Some parts may take longer if backordered.
  
  
• Total turnaround: Typically 2–5 business days. Complex cases may take longer.
  

Hyundai aims to minimise downtime. Dealers may provide loan cars if extended repairs are required (subject to dealer policy).