Think Specsavers should've price matched? Let's find out.
Specsavers price match eligibility criteria - what qualifies for a match?
Specsavers doesn’t advertise a formal price match guarantee on its website, but they may match a lower price on identical products from local, authorised Australian retailers. There’s no universal policy - decisions are made at store level, and matches are discretionary. Generally, the competitor’s product must be exactly the same (model, brand, lens type, etc.), currently in stock, and sold by a local optical store such as OPSM, Bailey Nelson, or Bupa Optical.
Online-only retailers and international offers are typically excluded, as Specsavers prioritises matching local, brick-and-mortar pricing. Because stores are independently owned, flexibility varies — some managers may match to keep your business, others may not. While you won’t find an official “best price guarantee,” it’s worth asking if you have solid proof.
How to request a price match at Specsavers
There’s no online form or automated tool — you’ll need to approach the store directly. Here's how to do it confidently:
- Gather Evidence: Take a screenshot, printed ad, or quote from a recognised Australian retailer showing the lower price. Ensure it includes the product name/model, pricing, and date.
- Match Specs: Double-check that the product is identical — same frame, lenses, extras, and brand.
- Visit or Call: The best bet is visiting your local Specsavers with the proof. Alternatively, call or use their Customer Care line for general guidance.
- Be Polite but Persistent: Some staff may initially say they don’t match. Politely ask if the store manager can review it.
- Ask About Alternatives: If they decline, ask about any current Specsavers deals that might bring the price closer — like their 2-for-$149 offer or no-gap health fund bundles.
Specsavers accepted competitors & required proof
Specsavers hasn’t published an official competitor list, but most local, well-known optical retailers are fair game — as long as they sell the exact same product. This includes:
- OPSM
- Bailey Nelson
- Bupa Optical
- Oscar Wylee
- Costco Optical
- Optical departments at Myer or David Jones
Acceptable Proof Includes:
- Printed catalogue or flyer showing the deal
- Website screenshots from recognised retailers (with date, product match, in-stock status)
- Written quote or receipt from a competitor
- Product specifics: Frame model, lens type, add-ons — all must match exactly
Online-only or overseas sellers are typically not accepted. Always go for current, local, and clearly verifiable evidence.
Exclusions & limitations - when price matches are not allowed at Specsavers
Because there’s no official policy, exclusions aren’t listed — but here’s what usually won’t be accepted:
- ❌ Online-only pricing (e.g., eBay, discount eyewear sites)
- ❌ Overseas retailers
- ❌ Clearance or “last unit” pricing
- ❌ Bundles or multi-pair offers
- ❌ Coupons, loyalty discounts, or promo codes
- ❌ Non-identical specs (e.g., different lenses, coating, or outdated model)
- ❌ Retroactive matches (must be requested before or at purchase)
Specsavers tends to stick to its own promotions — so if you’re trying to match a one-off special elsewhere, they may instead offer added value (like an upgraded lens or better bundle).
Specsavers requests sent through Ajust
Recent Specsavers price match experiences
“They didn’t match, but offered value” – A shopper asked for a match on Ray-Ban frames. While the price wasn’t matched, the manager offered a free anti-glare coating.
Official Specsavers Price Match Policies & Support Links
- Specsavers Offers – See latest 2-for-1 deals, discounts & bundles
- Customer Support – Ask about price concerns or offers
- 100% Satisfaction Guarantee – Returns, exchanges, peace of mind
- Find a Store – Best option to start a price match request
- Purchase Terms & Conditions – Learn more about their policy framework
Specsavers Price Match FAQs
Does Specsavers have a price match policy in Australia?
Specsavers doesn’t have an official nationwide price match policy, but many stores may match local competitor prices at their discretion. Eligibility depends on identical products being sold by authorised Australian optical retailers like OPSM or Bailey Nelson. Because Specsavers stores are independently owned, it’s worth asking directly with proof of a better offer to see if your store will match.
What proof do I need to request a price match at Specsavers?
You’ll need clear, current proof from a recognised Australian retailer showing a lower price for the exact same item. This could be a printed catalogue, website screenshot, or written quote including the product name, model, date, and price. Ensure the competitor’s product is in stock and identical in brand, frame, and lens type before visiting or calling your local Specsavers.
Which competitors does Specsavers consider for price matching?
Specsavers typically considers local optical retailers like OPSM, Bailey Nelson, Bupa Optical, Oscar Wylee, and Costco Optical. Department store optical sections such as Myer or David Jones also qualify if they sell the same model. Online-only or international stores are usually excluded, as Specsavers prioritises matching local, physical retailer prices.
When will Specsavers refuse a price match request?
Specsavers usually declines price matches on online-only prices, overseas offers, clearance items, bundles, and loyalty discounts. They also won’t match if the product isn’t identical or if the competitor is out of stock. Because decisions are store-level and discretionary, some managers may instead offer a comparable deal—like a free upgrade or bundle discount—to keep your business.
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