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Origin Energy
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Origin Energy
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Edited by:
Ajust Content Team
Last updated:
August 12, 2025
AI-sourced. Human-edited. Made clear for you.

Is There an Outage with
Origin Energy
 Right Now?

How to check
Origin Energy
 outage status

To verify if there’s an outage in your area:

  1. 🔎 Use Origin’s Distributor Lookup Tool – Visit Help & Support > Outages and Safety > Power and Gas Outages to find your local distributor’s outage map.

  2. 🚨 Visit Origin’s Emergencies & Outages Page – Offers phone numbers, outage guidance, and contact info for power/gas issues.

  3. 🌐 Check the Origin Broadband Outage Page – Displays live status for internet disruptions and links to the nbn™ Network Status Tool.

  4. 📱 Follow @OriginEnergy on Twitter/X and Facebook – For outage alerts, emergency updates, and customer guidance.

  5. 🗺️ Use Third-Party Outage Trackers – Downdetector, PowerOutage AU, and your distributor’s maps provide real-time info from users and operators.

  6. ☎️ Still unsure? Call Origin – 13 24 61 for residential support.

How to report a
Origin Energy
outage

To report or get help with an outage:

  • 🔌 Power/Gas Outage? Call Your Distributor – Find the number on your bill or via Origin’s Help page. They handle repairs and outages 24/7.

  • 📞 Contact Origin for Support – Call 13 24 61 or use live chat if you need help identifying the issue or confirming known outages.

  • 🔥 Smell Gas or Safety Issue? Call 000 immediately. For gas outages, Origin can guide you or escalate to your distributor.

  • 🌐 Origin Internet Down? Contact Origin Broadband Support via chat or phone. They’ll verify NBN status or raise a fault.

  • ❤️ Life Support Customers – Inform Origin and your distributor ASAP for priority care. Have backup plans ready.

  • 📝 Note the Reference Number – Always log the time, agent name, and reference ID when reporting, in case you need to follow up.

Recent
Origin Energy
Outages & Causes

🌀 May 2025 (NSW) – 6,200+ homes affected by floods and storm damage. Origin customers experienced blackouts, though not due to Origin systems.

🌪️ Mar 2025 (QLD/NSW) – Cyclone Alfred blacked out 330,000 homes in QLD and 12,500 in NSW. Most power restored within 24–48 hours. Extreme weather caused physical grid damage.

🌬️ Feb 2024 (VIC) – Over 500,000 customers lost power due to collapsed transmission towers during extreme winds. Some rural areas were out for over a week.

🔥 Jan 2024 – Heatwave-related grid stress led to potential load shedding in SA and VIC. Minor rolling blackouts occurred in Adelaide.

🔧 Internet (2024–2025) – Origin broadband users faced brief outages due to NBN and Opticomm faults (e.g. Nov 2024 in Sydney). Resolved within hours.

Most outages affecting Origin customers come from network operators, not from Origin directly. Still, Origin plays a key role in communication and post-outage support.

How long does it take for
Origin Energy
 to fix an outage?

🕐 Electricity Outages (handled by distributors):

  • Minor issues: usually fixed within 2–4 hours.

  • Severe damage (e.g., after storms): 24–72 hours or more depending on repairs needed.

  • Remote areas may wait longer.

🔥 Gas Outages:

  • Minor issues: resolved same day.

  • Major breaks: may take 1–2 days.

🌐 Origin Broadband:

  • NBN/Opticomm issues: usually resolved within 1–3 hours.

  • If a technician is required: 1–2 business days.

📢 Planned Outages (maintenance):

  • Advance notice is provided. Duration typically 2–4 hours.

⚠️ Compensation: Some networks offer credits if outages exceed 12+ hours (varies by state). Origin can help guide you through those claims if eligible.

Official
Origin Energy
 Outage Resources & Links

For major storms or bushfires, check ABC Emergency or local government pages for alerts and evacuation advice.

‍

Origin Energy
 reports submitted through Ajust

After Origin installed our smart meter, we suddenly had no hot water. It’s been weeks of phone calls, dropped lines and endless hold music just to get someone to fix it. My family is taking cold showers in winter while I chase updates. Still no resolution. - Leonard

We’ve been without hot water for 10 days. Multiple technicians say the fault is with the Origin meter, but no one takes responsibility. I run an Airbnb and had to cancel bookings this weekend. I’m still in limbo, with no clue when it’ll be fixed. - Susan

I had two days of complete internet outage with Origin on May 7th and 8th, which disrupted both my work and entertainment setup. It wasn’t just frustrating, it threw off my whole routine. I’m asking for a refund, but more than that, I just want reliable service. - Andrew

The power keeps going out in Broken Hill-twice in one day, with no warning. I missed a critical deadline after my alarm didn’t go off during an outage. We’re surrounded by wind turbines but still losing power regularly. This needs fixing. - Anne

Origin Energy
Outage FAQs

How can I check if there’s an Origin Energy outage in my area?

To check for an Origin Energy outage, use their online tools or contact channels. Start with Origin’s Distributor Lookup Tool and Emergencies & Outages page. You can also visit the Origin Broadband status page or follow @OriginEnergy on social media for real-time updates. Third-party sites like Downdetector and your distributor’s website also help. If you're unsure, call 13 24 61 for guidance.

What’s the fastest way to report an Origin Energy outage?

The fastest way to report a power or gas outage is to contact your local distributor directly-find the number on your Origin bill or Help page. For broadband or general support, call Origin at 13 24 61 or use live chat. In emergencies (e.g. gas smells), call 000. Life support customers should contact Origin and the distributor immediately to ensure priority care.

How long does it usually take to fix an Origin Energy outage?

Power outages are typically restored in 2-4 hours for minor issues, but severe storm damage may take 24-72 hours or more. Gas outages often resolve the same day unless major repairs are needed. Broadband issues are usually fixed in 1-3 hours unless technician visits are required, which can take 1-2 business days. Planned outages come with advance notice.

Are Origin Energy outages caused by Origin itself?

Most Origin Energy outages are due to external factors like storms or distributor network issues-not Origin’s systems. Origin plays a key role in communication and support, guiding customers through next steps, verifying known outages, and escalating cases when needed. For internet outages, disruptions typically stem from NBN or Opticomm faults rather than Origin directly.

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