Not sure if you can return your

Temu

purchase?

Temu Australia offers generous return options, but make sure your item meets the following criteria:

90-Day Return Window:

• Most Temu items are eligible for return within 90 days from the purchase date.
  
  
• This extended timeframe allows flexibility if you change your mind or if an item doesn't meet your expectations.
  
  

Condition Requirements:

• Items should be in new or like-new condition.
  
  
• Return all parts, accessories, and original packaging.
  
  
• Clothing should be unworn (except briefly tried on) and with original tags if included.
  
  

Non-Returnable Items:

• Certain items marked “Non-Returnable” (personal items like swimwear or underwear, perishables, customised products).
  
  
• Always verify product descriptions for return eligibility at the time of purchase.
  
  

Proof of Purchase:

• Your order details within the Temu app or website serve as your digital receipt. No physical receipt required.
  

Temu’s return process is fully online and user-friendly:

Step 1: Initiate Return Online

• Log into your Temu account on the app or website.
  
  
• Navigate to “Your Orders” and select the item you want to return.
  
  
• Tap on “Return/Refund” and follow the prompts.
  
  

Step 2: Select Reason & Refund Method

• Choose a return reason from provided options (e.g., “doesn't fit”, “changed mind”).
  
  
• Select your refund method: original payment (card, PayPal) or Temu account credit. Temu credits usually process faster.
  
  

Step 3: Get Your Return Label (Free First Return)

• Temu generates a prepaid return shipping label (or QR code) immediately after you complete your return request.
  
  
• First return shipment per order is free. Additional returns for the same order may incur a fee (typically around $7.99 deducted from your refund).
  
  

Step 4: Pack Items & Ship Back

• Pack items securely, preferably using the original Temu packaging.
  
  
• Attach the provided prepaid label clearly on the package.
  
  
• Drop off your parcel at your nearest Australia Post office or designated courier location. (They’ll print your label if you show them the QR code.)
  
  

Step 5: Track Your Return

• Temu often issues refunds once tracking confirms the return parcel is in transit. Check return status in the app for updates.
  

Keep these points in mind to smoothly handle your Temu returns:

90-Day Return Period:

• Initiate your return within 90 days from your purchase date.
  
  
• After 90 days, returns may not be accepted unless due to faults covered under consumer rights.
  
  

Item Condition Requirements:

• Items must be in original condition for change-of-mind returns.
  
  
• Electronics should be scratch-free, clothes should be unworn with tags.
  
  
• Include all accessories and packaging.
  
  

One Free Return per Order:

• The first return from each order is covered by Temu.
  
  
• Subsequent returns from the same order incur a fee (deducted from your refund).
  
  

Small Value Items:

• Temu occasionally allows customers to keep small-value returns (under ~$10). You’ll see a notification if this applies.
  

Temu makes returns easy by covering your initial return costs:

Free First Return Shipping:

• Temu provides a prepaid shipping label at no cost for your first return from each order.
  
  
• No upfront cost when dropping off the parcel at Australia Post or the courier location.
  
  

Subsequent Returns Fee:

• If you make additional separate returns from the same order, Temu may deduct around $7.99 from your refund as a shipping fee.
  
  
• Bundle returns from one order to avoid fees.
  
  

Drop-Off & Shipping Details:

• Use provided labels (email or QR code shown at Australia Post).
  
  
• Temu’s chosen carriers include Australia Post or couriers like Aramex/Fastway, all fully trackable.
  

Temu prides itself on swift refunds, often processing even before your return arrives:

Fast Refunds:

• Refunds typically process as soon as your return is confirmed shipped (tracked in transit).
  
  
• You may see refunds within 1-3 business days, faster if using Temu credits.
  
  

Refund Payment Options:

• Original Payment Method: Refunds go directly back to your credit card, debit card, or PayPal.
  
  
• Temu Credits: Immediate refund into your Temu account balance, often faster than traditional methods.
  
  

Refund Notifications:

• Temu notifies you by email and app notification once your refund is issued.
  
  

Partial Refunds & Shipping Refunds:

• Partial refunds occur if you return only part of your order.
  
  
• Original shipping costs usually aren’t refunded unless the entire order is returned.
  
  

Resolving Refund Issues:

• Contact Temu’s support via live chat for any refund delays or discrepancies.