Insurance complaints

Your guide to resolving complaints with insurance providers.

Do you need to make a complaint to your insurance provider? Ajust makes it easy, regardless of whether it's one of the big providers or perhaps one that is less known. The intuitive online platform only takes a couple of minutes and then Ajust follows up with you to ensure you reach a resolution for your complaint.

Start by finding your provider or your issue.

Insurance complaints we've resolved recently

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Insurance

Coverage

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Noel & Margaret
Insurance

Delayed payout after car write off

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Frank
Insurance

Delay in car assessment

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Stelios
Insurance

Coverage denial

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Noel & Margaret
Insurance

Over debited account

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Patrice
Insurance

Delayed claim response, total loss

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Felipe Gustavo
Insurance

Lack of communication and excessive charges

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Mark
Insurance

Car accident investigation

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Rachel
Insurance

Refund request not processed

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Marie
Insurance

Delayed refurbishing of laundry

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Karen
Ajust is not affiliated with or endorsed by the businesses on this page. Ajust is an independent platform that helps consumers and businesses resolve complaints.

Businesses

Find out how these businesses resolve complaints. Can’t find a business? You can still make a complaint.

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AAMI
AAMI
Allianz
Allianz
Bupa
Bupa
GIO
GIO
RACV Insurance
RACV Insurance
AHM (Australian Health Management)
AHM (Australian Health Management)
AMP Insurance
AMP Insurance
ANZ Insurance
ANZ Insurance
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How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story
01

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
02

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.
03

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Do you have a complaint?

Ajust is the express lane for resolving customer complaints.

Get a resolution for your Insurance complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

Get Started

It only takes 2 minutes!

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