Had an issue with

Rebel Sport

? Get a real response.

To lodge a complaint with Rebel Sport, use any of the following methods:

• Phone: Call 1300 654 502 (Mon–Fri 7am–7pm, Sat–Sun 8am–6pm AEST). Speak with a customer service rep who can log your complaint or resolve it on the spot.
  
  
• Email: Send a detailed message to customercare@rebelsport.com.au. Include your name, contact details, order number, and the outcome you’re seeking (e.g., refund, exchange).
  
  
• Online Form: Use the Contact Us form on Rebel’s website. Select the relevant topic and submit your complaint for tracking.
  
  
• Live Chat: Available on the website during business hours. Useful for quick issues like delivery delays or basic order concerns.
  
  
• In-Store: For in-store issues or purchases, visit your local Rebel and speak to staff or a manager directly. Most store-level complaints can be resolved immediately.
  
  
• Social Media: As a backup, you can post or message Rebel on Facebook or X (Twitter). The team often replies and directs complaints to private channels for further support.
  
  

📌 Tip: Before submitting, gather your order number, photos (if applicable), and a clear explanation of the issue. This helps support resolve things faster.

Here’s what happens after you lodge a complaint:

1. Acknowledgment:
   
   
   • Phone = immediate response, often with a reference number.
     
     
   • Email/Form = you’ll receive an auto-confirmation and case ID.
     
     
2. Review & Assignment:
   
   
   • Your complaint is logged into Rebel’s system.
     
     
   • A Customer Care rep reviews it and may contact you for more info.
     
     
3. Resolution Path:
   
   
   • Product issues: Refund, exchange, or replacement (especially for faults).
     
     
   • Delivery delays: Courier will be contacted; you may be refunded shipping.
     
     
   • Service complaints: Store or area managers may get involved.
     
     
4. Communication:
   
   
   • You’ll receive updates via email or phone.
     
     
   • If no response in 48 hours, follow up with your case ID.
     
     
5. Finalisation:
   
   
   • Once resolved, you’ll get a confirmation (refund, pickup notice, etc.).
     
     
   • Refunds typically process within 7 business days after returned items are received.
     

🎯 Rebel’s goal is to make things right quickly. If needed, ask for an estimated timeline for the resolution.

Here are the most common complaints Rebel Sport receives:

• Late deliveries or missing items: Express shipping not fulfilled, parcels delayed, tracking issues, or incomplete orders.
  
  
• Wrong or used items: Received the wrong size or a worn-looking product mistakenly shipped out.
  
  
• Return difficulties: Being refused returns even when items meet return policy requirements.
  
  
• Faulty products: Shoes falling apart, gym equipment not working, or items breaking too soon.
  
  
• Customer service frustration: Long response times, slow refunds, or difficulty reaching store staff or courier support.
  
  
• Policy confusion: Customers unaware that clearance items may be non-returnable, or being surprised by restocking or bag charges.
  
  

📌 Tip: Always check the return policy and save receipts. If something seems off, raise the issue early and cite Rebel’s own policies when needed.