Experiencing Dodo outages? You’re not alone.
Ajust helps you check Dodo's status, understand what's going wrong, and take action if it’s affecting you.
Is There an Outage with Dodo Right Now?
How to check Dodo outage status
Not sure if it’s just you experiencing an outage? Here’s how to confirm:
- ✅ Dodo Network Status Page
Visit Dodo’s official service status dashboard for current outage reports and maintenance updates. - ✅ NBN Co Service Checker
If you're on NBN, check NBN Co’s Service Status Tool using your address for any area-specific network faults. - ✅ Dodo Social Media Updates
Follow @dodoaustralia on Facebook or Twitter for timely updates during major outages. - ✅ Third-Party Reports (DownDetector)
Head to DownDetector’s Dodo page to see if other users are reporting issues. - ✅ Still unsure? Call Support
Contact Dodo on 13 DODO (13 36 36) or use Live Chat if the status isn't clear and your service is still down.
⚡ Tip: Restart your modem before assuming it's an outage. Sometimes the fix is simpler than you think.
How to report a Dodo outage
Here’s how to make sure Dodo knows about your issue:
- 📋 Gather Info First
Write down your account number, the affected service (NBN, mobile, etc.), time of disruption, and any modem/router error lights. - 📞 Report It to Dodo
Call 13 DODO (13 36 36) or use Live Chat or your My Dodo account. Their support team is available 7 days. - 📍 Request a Reference Number
Always ask for a fault reference number so you can track your issue and follow up easily. - ⚠️ Energy Outages? Report Elsewhere
Dodo doesn’t run the electricity or gas grid. Power outages should be reported to your local distributor (see your bill or emergency info). For gas leaks, call 000. - 🔁 Stay Updated
Dodo typically posts updates every few hours during a major outage via email, SMS or on their website.
Recent Dodo Outages & Causes
- 🗓️ Nov 8, 2023 – Nationwide Mobile Outage
Optus’ network failure took down all Dodo mobile services for 12+ hours. The cause was a software failure during an upgrade. - 🗓️ Mid-2024 – NBN Outage (Victoria/WA)
A hardware fault in Vocus infrastructure (Dodo’s parent network) caused widespread fixed internet outages. - 🌧️ Early 2024 – Weather-Related Disruptions
Storms and floods across NSW disrupted services by damaging physical infrastructure.
Common causes of Dodo outages:
- Optus/NBN network faults
- Hardware/software issues
- Damaged fibre lines
- Planned maintenance
- Extreme weather events
How long does it take for Dodo to fix an outage?
⏱️ Minor outages:
Most local disruptions are resolved within 1–4 hours. Dodo’s network monitoring helps dispatch technicians quickly.
⏱️ Major outages:
Big incidents like hardware failures or mobile network breakdowns can take 12–24 hours or more (especially when external providers are involved).
⛑️ Disaster-related issues:
In extreme weather events, restoration may take multiple days, particularly for energy customers or if critical infrastructure is damaged.
📣 Dodo provides updates every 2–4 hours during major outages, working closely with NBN and Optus teams to restore service ASAP.
Official Dodo Outage Resources & Links
- 📡 Dodo Network Status:
systemstatus.dodo.com.au - 🛰️ NBN Service Status:
nbnco.com.au - 📞 Dodo Support:
dodo.com/contact-us or call 13 DODO (13 36 36) - 📱 Dodo Social Pages:
Facebook | Twitter (X) - ⚡ Dodo Energy Emergency Info:
dodo.com/energy/emergency-info - 🧭 DownDetector for Dodo:
downdetector.com.au/status/dodo
Real Dodo Complaints Submitted Through Ajust
Our internet dropped out three times in two months-13 days offline in total. The support wait times were brutal, and calls kept dropping. We finally switched to another provider and got instant service. It was clearly a Dodo problem. - Leah
My connection with Dodo has been out since January 22. I’m on a disability pension and rely on internet to manage daily life and stay in touch with my grandkids. Their support hasn’t followed up once, and I feel completely ignored. - Suzanne
Dodo booked a technician after my internet went down. I stayed home all day, but no one showed-no message, no call. I lost a day’s pay and still had no internet. The ongoing costs and lack of service have been incredibly frustrating. - Rick
The mobile service outage on 13 June put me at serious risk. I rely on my phone to connect to a medical monitor, and being unable to call for help left me feeling unsafe. Dodo’s failure here wasn’t just frustrating-it was frightening. - Lynda
Dodo Outage FAQs
How can I quickly check if Dodo is having a network outage?
The fastest way to check Dodo outages is through their Network Status Page or the NBN Service Status tool. These offer real-time updates on service issues in your area. If those don’t confirm the problem, check DownDetector or Dodo’s social channels. Always restart your modem first-it could be a quick fix. For total clarity, Dodo’s support line or live chat is your next stop.
What should I do if I think my Dodo service is down?
First, restart your modem—many issues resolve with a quick reboot. Then check Dodo’s Network Status page and NBN’s Service Checker to see if there’s an outage in your area. If nothing’s listed and your service is still down, contact Dodo via 13 DODO or Live Chat and request a reference number so you can track the issue.
How long does it usually take Dodo to resolve an outage?
Minor Dodo outages are often fixed within 1 to 4 hours, while major disruptions may take 12 to 24 hours or longer. Dodo posts updates every 2 to 4 hours during significant incidents. Weather damage or third-party network faults (like NBN or Optus) can extend fix times, sometimes to days if infrastructure is affected.
Who do I contact for Dodo power or gas issues?
Dodo doesn’t manage the energy grid, so for electricity outages or gas leaks, contact your local energy distributor directly. You’ll find their details on your energy bill. For gas leaks, call emergency services at 000. Dodo’s emergency energy info page also provides helpful guidance.
Dodo service still down? Don’t just wait, act.
We help you file a formal complaint so your issue doesn’t get ignored.