Experiencing
Dodo
outages? You’re not alone.

Ajust helps you check
Dodo
's status, understand what's going wrong, and take action if it’s affecting you.

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Edited by:
Ajust Content Team
Last updated:
July 23, 2025
AI-sourced. Human-edited. Made clear for you.

Is There an Outage with
Dodo
 Right Now?

How to check
Dodo
 outage status

Not sure if it’s just you experiencing an outage? Here’s how to confirm:

Tip: Restart your modem before assuming it's an outage. Sometimes the fix is simpler than you think.

How to report a
Dodo
outage

Here’s how to make sure Dodo knows about your issue:

  1. 📋 Gather Info First
    Write down your account number, the affected service (NBN, mobile, etc.), time of disruption, and any modem/router error lights.

  2. 📞 Report It to Dodo
    Call 13 DODO (13 36 36) or use Live Chat or your My Dodo account. Their support team is available 7 days.

  3. 📍 Request a Reference Number
    Always ask for a fault reference number so you can track your issue and follow up easily.

  4. ⚠️ Energy Outages? Report Elsewhere
    Dodo doesn’t run the electricity or gas grid. Power outages should be reported to your local distributor (see your bill or emergency info). For gas leaks, call 000.

  5. 🔁 Stay Updated
    Dodo typically posts updates every few hours during a major outage via email, SMS or on their website.

Recent
Dodo
Outages & Causes

  • 🗓️ Nov 8, 2023 – Nationwide Mobile Outage
    Optus’ network failure took down all Dodo mobile services for 12+ hours. The cause was a software failure during an upgrade.

  • 🗓️ Mid-2024 – NBN Outage (Victoria/WA)
    A hardware fault in Vocus infrastructure (Dodo’s parent network) caused widespread fixed internet outages.

  • 🌧️ Early 2024 – Weather-Related Disruptions
    Storms and floods across NSW disrupted services by damaging physical infrastructure.

Common causes of Dodo outages:

  • Optus/NBN network faults

  • Hardware/software issues

  • Damaged fibre lines

  • Planned maintenance

  • Extreme weather events

How long does it take for
Dodo
 to fix an outage?

⏱️ Minor outages:
Most local disruptions are resolved within 1–4 hours. Dodo’s network monitoring helps dispatch technicians quickly.

⏱️ Major outages:
Big incidents like hardware failures or mobile network breakdowns can take 12–24 hours or more (especially when external providers are involved).

⛑️ Disaster-related issues:
In extreme weather events, restoration may take multiple days, particularly for energy customers or if critical infrastructure is damaged.

📣 Dodo provides updates every 2–4 hours during major outages, working closely with NBN and Optus teams to restore service ASAP.

Official
Dodo
 Outage Resources & Links

Real
Dodo
 Complaints Submitted Through Ajust

Our internet dropped out three times in two months-13 days offline in total. The support wait times were brutal, and calls kept dropping. We finally switched to another provider and got instant service. It was clearly a Dodo problem. - Leah

My connection with Dodo has been out since January 22. I’m on a disability pension and rely on internet to manage daily life and stay in touch with my grandkids. Their support hasn’t followed up once, and I feel completely ignored. - Suzanne

Dodo booked a technician after my internet went down. I stayed home all day, but no one showed-no message, no call. I lost a day’s pay and still had no internet. The ongoing costs and lack of service have been incredibly frustrating. - Rick

The mobile service outage on 13 June put me at serious risk. I rely on my phone to connect to a medical monitor, and being unable to call for help left me feeling unsafe. Dodo’s failure here wasn’t just frustrating-it was frightening. - Lynda

Dodo
Outage FAQs

How can I quickly check if Dodo is having a network outage?

The fastest way to check Dodo outages is through their Network Status Page or the NBN Service Status tool. These offer real-time updates on service issues in your area. If those don’t confirm the problem, check DownDetector or Dodo’s social channels. Always restart your modem first-it could be a quick fix. For total clarity, Dodo’s support line or live chat is your next stop.

What should I do if I think my Dodo service is down?

First, restart your modem—many issues resolve with a quick reboot. Then check Dodo’s Network Status page and NBN’s Service Checker to see if there’s an outage in your area. If nothing’s listed and your service is still down, contact Dodo via 13 DODO or Live Chat and request a reference number so you can track the issue.

How long does it usually take Dodo to resolve an outage?

Minor Dodo outages are often fixed within 1 to 4 hours, while major disruptions may take 12 to 24 hours or longer. Dodo posts updates every 2 to 4 hours during significant incidents. Weather damage or third-party network faults (like NBN or Optus) can extend fix times, sometimes to days if infrastructure is affected.

Who do I contact for Dodo power or gas issues?

Dodo doesn’t manage the energy grid, so for electricity outages or gas leaks, contact your local energy distributor directly. You’ll find their details on your energy bill. For gas leaks, call emergency services at 000. Dodo’s emergency energy info page also provides helpful guidance.

Dodo
service still down? Don’t just wait, act.

We help you file a formal complaint so your issue doesn’t get ignored.