JB Hi-Fi

 price match policy – how to get the best deal

JB Hi-Fi matches the price of identical in-stock items from legitimate Australian retailers, online or in-store. The product must be the same model, in new condition, and currently available at both JB Hi-Fi and the competitor. They’ll even factor in shipping costs for online offers, ensuring a fair comparison.

The competitor must be:

• An authorised Australian retailer (e.g., The Good Guys, Harvey Norman, Bing Lee),
  
  
• Selling the identical item (same brand, model, and specs),
  
  
• Offering a publicly accessible price (not a member-only or coupon-based discount).
  

While JB Hi-Fi’s policy is advertised as a “price promise,” final approval may vary by store and is subject to manager discretion.

JB Hi-Fi makes it refreshingly easy to ask for a better price:

In-Store: Show proof of a lower price (on your phone, a printout, or flyer) to any JB staff member. If it meets the criteria, they’ll match it on the spot.

Live Chat – "Ask for a JB Deal": Visit JB’s site and use their price match chat feature. Provide a link or screenshot, and if approved, they’ll send you a custom checkout link with the adjusted price - often in just minutes.

By Phone: Call 13 52 44 during business hours and mention the cheaper price you found. They’ll help validate the match or direct you to the best solution.

💡 Pro tip: Always be polite, prepared with proof, and persistent. If one staff member declines, another may approve, especially via chat.

JB Hi-Fi accepts price matches from:

• Major Aussie retailers (The Good Guys, Officeworks, Bing Lee),
  
  
• Authorised online stores selling Australian-stock items.
  
  

They won’t match:

• Overseas retailers or grey imports,
  
  
• Third-party marketplace sellers (e.g., on eBay or Amazon),
  
  
• Unauthorised resellers.
  
  

Accepted proof includes:

• Product pages from the competitor’s site,
  
  
• Screenshots of live deals,
  
  
• In-store catalogues or price tags.
  
  

All competitor prices must be verifiable by JB staff, and must include shipping if applicable.

Not all deals qualify. JB Hi-Fi excludes:

• Grey imports and overseas models,
  
  
• Cashback, store credits, or gift card bonuses,
  
  
• Coupon/promo-only discounts,
  
  
• Member-only pricing (e.g., Costco, Amazon Prime),
  
  
• Clearance, limited-quantity, or one-per-customer sales,
  
  
• Commercial quotes or bulk orders,
  
  
• Marketplace offers from unauthorised third parties,
  
  
• Obvious pricing errors.
  

And most importantly, manager discretion applies. They may decline to match exceptionally large price differences or deals from questionable sellers.