Not sure if you can return your Sunglass Hut purchase?
Can you return an item to Sunglass Hut? Check eligibility first
- Online orders: Refunds allowed within 14 days of delivery for change of mind. Must be in “as new” condition with receipt, packaging, and accessories.
- In-store purchases: Exchange or gift card within 30 days of purchase for change of mind. Direct refunds to card/cash are not provided unless faulty.
- Conditions: Products must be unworn, undamaged, and returned with case, cleaning cloth, and tags. Proof of purchase required.
- Exclusions: Gift cards, customised sunglasses (e.g. Ray-Ban Remix), engraved items, and clearance marked “final sale.”
- Meta Smart Glasses: Must be returned in-store (not by mail), with accessories and factory reset completed.
- Faulty products: Covered by a 24-month manufacturer’s warranty. Defects are repaired, replaced, or refunded. Scratches or accidental damage are excluded.
- Perfect Pair Promise: In the Loop members get 50% off an identical replacement if sunglasses are accidentally damaged within 12 months.
How to return an item to Sunglass Hut
- Online orders by mail:
– Start a return at the Order Status page.
– Print the prepaid AusPost label (or use QR code at a post office).
– Pack securely with all parts included and attach the label.
– Drop at any post office or box. Sunglass Hut covers postage. - Online orders in-store: Take items to a Sunglass Hut store (excluding Myer/airport counters) within 14 days of delivery. Bring your invoice or order number. Refunds are processed back to your original payment.
- In-store purchases: Visit any Sunglass Hut store in Australia within 30 days. You’ll be offered an exchange or store credit (gift card). Direct refunds only for faulty items under ACL.
- Warranty claims: Bring the sunglasses and proof of purchase to any store for assessment. If defective, Sunglass Hut will refund or replace.
Sunglass Hut return timeframes and item conditions
- 14 days – Refunds for online orders.
- 30 days – Exchange or gift card for in-store purchases.
- 24 months – Warranty coverage for manufacturing defects.
- Condition: Must be “as new” – no scratches, no wear, with packaging, tags, and case.
- Exchanges: Only one change-of-mind exchange per purchase. Replacement items are not eligible for further change-of-mind returns.
- Gift cards: Valid for 3 years. Refunds of purchases made with gift cards are reissued as new gift cards.
Who pays for Sunglass Hut return shipping?
- Free returns (online): Sunglass Hut provides a prepaid AusPost label for all approved returns.
- In-store returns: Always free.
- Defective/warranty returns: Sunglass Hut covers all costs.
Tip: Never send items back without authorisation. Always generate a return label or confirm with Customer Care first.
Sunglass Hut refunds after a return - how and when you’ll get your money back
- Refund method: Refunded to the original payment method. Gift card purchases refunded as gift cards.
- Timeline:
– Mail returns: ~5 business days after warehouse receipt + 3–5 days for bank processing.
– Store-initiated online returns: Processed after the store sends the item back. Funds appear within about a week.
– In-store purchases: Exchange or gift card issued immediately. Refunds to card/cash only if the item is faulty. - Mixed payments: Refund split across original payment methods (e.g. part gift card, part credit card).
- Confirmation: Refunds generate email confirmation. In-store returns issue a receipt.
Sunglass Hut cases submitted through Ajust
Customer experiences with Sunglass Hut returns
Positive: A Reddit user reported multiple smooth exchanges in-store, noting staff were efficient as long as receipts were provided.
Strict conditions: A Trustpilot reviewer was refused a return due to a tiny scratch on the lens – a reminder that “as new” is enforced strictly.
Receipt issues: Customers without receipts sometimes faced delays but stores could look up transactions if details were provided at purchase.
Sunglass Hut Return FAQs
Can I get a refund from Sunglass Hut for a change-of-mind return?
Refunds are only available for online orders returned within 14 days of delivery. In-store purchases can be exchanged or converted to a gift card instead. This matters because many shoppers assume all returns qualify for refunds, but Sunglass Hut treats online and in-store purchases differently. If you bought in store and simply changed your mind, plan for an exchange or store credit rather than cash back.
What condition do my sunglasses need to be in for Sunglass Hut to accept a return?
Sunglass Hut only accepts returns when the product is in strictly “as new” condition. That means no scratches, wear, or missing accessories. Even tiny marks can lead to rejection, so check lenses and arms carefully before heading to the store. Make sure you include the case, cleaning cloth, tags and your proof of purchase to avoid delays.
Are customised or special-edition sunglasses eligible for return?
No, customised items like Ray-Ban Remix, engraved products, and clearance items marked “final sale” can’t be returned for change of mind. These items are treated as final purchases because they can’t be resold. If you’re unsure whether your pair counts as customised, check your receipt or order confirmation before attempting a return.
How do I return Meta Smart Glasses to Sunglass Hut?
Meta Smart Glasses must be returned in-store only, not through the mail. Sunglass Hut requires you to bring all accessories and complete a factory reset first. This is because electronics need specialised checks before they can be approved. Visiting a store ensures staff can verify the device and process your return or warranty claim quickly.
Official Sunglass Hut Returns Resources & Links
- Returns & Exchanges Policy
- Warranty Policy
- Order Status & Returns Portal
- Phone: 1800 556 926 (Mon–Fri, 9am–5pm AEST)
- Email: customercare@sunglasshut.com.au
- Store Locator
- FAQ
Every day you wait, your refund gets harder.
Don’t let the return window close. Let’s check if you’re still covered.