Not sure if you can return your

Sunglass Hut

purchase?

• Online orders: Refunds allowed within 14 days of delivery for change of mind. Must be in “as new” condition with receipt, packaging, and accessories.
  
  
• In-store purchases: Exchange or gift card within 30 days of purchase for change of mind. Direct refunds to card/cash are not provided unless faulty.
  
  
• Conditions: Products must be unworn, undamaged, and returned with case, cleaning cloth, and tags. Proof of purchase required.
  
  
• Exclusions: Gift cards, customised sunglasses (e.g. Ray-Ban Remix), engraved items, and clearance marked “final sale.”
  
  
• Meta Smart Glasses: Must be returned in-store (not by mail), with accessories and factory reset completed.
  
  
• Faulty products: Covered by a 24-month manufacturer’s warranty. Defects are repaired, replaced, or refunded. Scratches or accidental damage are excluded.
  
  
• Perfect Pair Promise: In the Loop members get 50% off an identical replacement if sunglasses are accidentally damaged within 12 months.
  

• Online orders by mail:
  – Start a return at the Order Status page.
  – Print the prepaid AusPost label (or use QR code at a post office).
  – Pack securely with all parts included and attach the label.
  – Drop at any post office or box. Sunglass Hut covers postage.
  
  
• Online orders in-store: Take items to a Sunglass Hut store (excluding Myer/airport counters) within 14 days of delivery. Bring your invoice or order number. Refunds are processed back to your original payment.
  
  
• In-store purchases: Visit any Sunglass Hut store in Australia within 30 days. You’ll be offered an exchange or store credit (gift card). Direct refunds only for faulty items under ACL.
  
  
• Warranty claims: Bring the sunglasses and proof of purchase to any store for assessment. If defective, Sunglass Hut will refund or replace.
  

• 14 days – Refunds for online orders.
  
  
• 30 days – Exchange or gift card for in-store purchases.
  
  
• 24 months – Warranty coverage for manufacturing defects.
  
  
• Condition: Must be “as new” – no scratches, no wear, with packaging, tags, and case.
  
  
• Exchanges: Only one change-of-mind exchange per purchase. Replacement items are not eligible for further change-of-mind returns.
  
  
• Gift cards: Valid for 3 years. Refunds of purchases made with gift cards are reissued as new gift cards.
  

• Free returns (online): Sunglass Hut provides a prepaid AusPost label for all approved returns.
  
  
• In-store returns: Always free.
  
  
• Defective/warranty returns: Sunglass Hut covers all costs.
  

Tip: Never send items back without authorisation. Always generate a return label or confirm with Customer Care first.

• Refund method: Refunded to the original payment method. Gift card purchases refunded as gift cards.
  
  
• Timeline:
  – Mail returns: ~5 business days after warehouse receipt + 3–5 days for bank processing.
  – Store-initiated online returns: Processed after the store sends the item back. Funds appear within about a week.
  – In-store purchases: Exchange or gift card issued immediately. Refunds to card/cash only if the item is faulty.
  
  
• Mixed payments: Refund split across original payment methods (e.g. part gift card, part credit card).
  
  
• Confirmation: Refunds generate email confirmation. In-store returns issue a receipt.