Logistics complaints

Your guide to resolving complaints with logistics companies.

Things occasionally go wrong with logistics providers, whether it's the new pair of shoes you're eagerly awaiting or a delay in sending your Christmas present to your relatives interstate. When you need to make a complaint to the business, Ajust's platform guides you through the process so you know what information to include and giving you confidence that your complaint is going to the right place so that you get heard.

Start by finding your provider or your issue.

Logistics complaints we've resolved recently

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Logistics

Items missing

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Nor Hafizah
Logistics

Return not picked up

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Dimitri
Logistics

Delivery delay

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Shinaz
Logistics

Wrong delivery address used & delivery not received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Ryan
Logistics

Sent to wrong address

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Helen
Logistics

Incorrect delivery

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Gary
Logistics

Never received

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Jacki
Logistics

Delivery not made

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Marcos
Logistics

Delayed delivery

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tony
Logistics

Failed delivery

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Danny
Ajust is not affiliated with or endorsed by the businesses on this page. Ajust is an independent platform that helps consumers and businesses resolve complaints.

Businesses

Find out how these businesses resolve complaints. Can’t find a business? You can still make a complaint.

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Couriers Please
Couriers Please
AusPost
AusPost
Australia Post
Australia Post
C2C Logistics
C2C Logistics
Uber Eats
Uber Eats
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How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story
01

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
02

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.
03

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Do you have a complaint?

Ajust is the express lane for resolving customer complaints.

Get a resolution for your Logistics complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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It only takes 2 minutes!

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