Trying to cancel

Youfoodz

? Avoid the runaround.

Youfoodz subscriptions are fully flexible with no lock-in contracts. Every customer can cancel at any time, provided they do so before their weekly order cut-off.

Key eligibility conditions to understand:

• Cancel Anytime: Youfoodz meal plans can be cancelled after any delivery - even after your first box.
• Weekly Cut-Off Applies: All changes (skipping, editing, or cancelling) must be made before your personal weekly cut-off time.
• Cut-Off Varies by Location: Your cut-off depends on your state and delivery day and is clearly shown in your account under Upcoming Orders.
• After Cut-Off: If you cancel after cut-off, that week’s order will still be delivered and charged. Cancellation applies from the following week.
• No Minimum Commitment: There’s no requirement to stay subscribed for a set number of weeks.
• Skipping vs Cancelling: You can skip individual weeks if you want a short break, or cancel entirely to stop all future deliveries.
• One-Off Orders: Guest or one-time orders don’t auto-renew and don’t require cancellation.

In short: everyone can cancel, and it’s penalty-free - you just need to do it before the weekly cut-off.

Cancelling Youfoodz is done online and only takes a few minutes:

1. Log In to Your Youfoodz Account
   Visit youfoodz.com and log in using the email you ordered with. If needed, reset your password.
2. Go to “My Menu” or Account Dashboard
   Navigate to My Menu, My Account, or Upcoming Orders where your next delivery is shown.
3. Find the Cancel Option
   Locate the option to Cancel Subscription or Cancel Meal Plan (often under Edit Plan).
4. Confirm Cancellation
   Follow the prompts and confirm. You may be asked for feedback, but this is optional.
5. Check Confirmation
   You should see an on-screen confirmation and receive a cancellation email. Save this email for your records.
6. Review Upcoming Orders
   
   • If cancelled before cut-off, the upcoming order will disappear or show as cancelled.
   • If cancelled after cut-off, one final delivery will still appear.
7. Contact Support if Needed
   If you’re close to cut-off or encounter issues, customer support can cancel the subscription for you.

Deleting meals from your menu alone does not cancel your subscription, you must explicitly cancel the plan.

Youfoodz cancellations take effect based on their weekly subscription cycle.

Key timing rules:

• Weekly Cut-Off: Each week has a cut-off date and time for changes, shown in your account.
• Before Cut-Off: Cancel or skip before cut-off and you won’t be charged or receive that week’s delivery.
• After Cut-Off: Cancel after cut-off and that week’s meals will still be delivered and charged.
• No Long Notice Period: You don’t need to cancel weeks in advance - just before cut-off.
• Auto-Charge Timing: Charges usually occur shortly after cut-off.
• Skipping Weeks: Skips must be set individually for each week, before each cut-off.

A good rule of thumb is to cancel at least one day before your cut-off to avoid any surprises.

Youfoodz does not charge cancellation fees.

What this means in practice:

• $0 to Cancel: No admin fees, no exit fees, no penalties.
• Pay Only for Delivered Meals: Any charge after cancellation usually means an order was already locked in.
• No Minimum Orders: You won’t be charged back discounts for cancelling early.
• No Rejoin Fees: You can cancel and restart anytime without cost.
• Important Warning: Cancelling your card instead of cancelling the subscription can lead to unpaid deliveries and debt collection.

Proper cancellation is free and avoids billing issues.