Think Myer should've price matched? Let's find out.
Myer price match eligibility criteria - what qualifies for a match?
Myer’s Competitive Pricing Policy ensures you don’t pay more than necessary when shopping in-store. To qualify for a price match, the following must apply:
- Identical Product: The item must match exactly — same brand, model, and any included accessories or bonuses.
- In Stock: Both Myer and the competitor must have the product available for immediate sale.
- Eligible Competitors: The competitor must be an Australian retailer with a physical store presence. Myer matches their online prices too, as long as they have brick-and-mortar locations.
- Pre-Purchase Request: You must request the price match before purchase and in-store. Myer doesn’t process matches online or by phone.
This means Myer focuses on local, in-person price matching, ensuring customers can access fair, transparent pricing within Australia.
How to request a price match at Myer
Requesting a price match at Myer is simple and stress-free when you follow these steps:
- Find a Lower Price: Identify an identical product at a lower price from an eligible Australian competitor with physical stores.
- Prepare Proof: Bring printed or digital proof: a catalogue, screenshot, or competitor’s live website page showing the same product and price.
- Visit a Myer Store: Take your proof to a Myer location. Find a sales assistant in the relevant department and request a price match before checkout.
- Show and Verify: Present your evidence. The team will confirm the price and that the item is in stock at both stores.
- Approval & Adjustment: Once verified, Myer will match the competitor’s price on the spot. You’ll pay the same as the lower offer.
💬 Important: Myer price matches must be completed in-store, at the time of purchase. Online and call centre requests aren’t accepted, even if the competitor’s price is online.
By coming prepared and asking politely, you’ll usually have your match processed within minutes.
Myer accepted competitors & required proof
Myer considers price matches from any major Australian retailer with physical stores, including their online prices. Eligible competitors typically include:
- Department stores: David Jones, Big W, Target
- Electronics & home chains: JB Hi-Fi, Harvey Norman, The Good Guys, Bing Lee
- Pharmacy & beauty retailers: Priceline, for like-for-like cosmetic and fragrance items
The main rule: competitors must be legitimate retail businesses with stores in Australia. Online-only sellers (like Amazon or Kogan), marketplace vendors, and unauthorised resellers are excluded.
🧾 Proof you can provide:
- Printed advertisement or catalogue showing the lower price
- Screenshot or photo of the competitor’s price tag
- The competitor’s website or app displaying the same product and price
Myer’s staff will verify price and stock availability themselves, but having clear proof ready makes approval faster.
💡 Tip: Always ensure the competitor’s price is public and unconditional, and not behind memberships, coupon codes, or loyalty points. That ensures a smooth verification process
Exclusions & limitations - when price matches are not allowed at Myer
Myer’s Competitive Pricing Policy is generous but has clear boundaries. They won’t match:
- Below-cost prices (where the competitor’s price is lower than Myer’s own cost)
- Non-identical products (different model numbers, colours, or bundles)
- Online-only retailers or overseas stores
- Warehouse, outlet, or clearance sales
- Refurbished, used, or demonstration items
- Member-exclusive or coupon-based prices
- “Buy one, get one” or gift-with-purchase offers
- Duty-free or grey-market sellers
Once approved, no further discounts or promotions (like MYER one rewards or staff discounts) can apply to that matched price.
⚠️ Note: Price matches are valid at the time of purchase only and must be approved in person. Myer does not offer retroactive adjustments if you find a lower price later.
Myer requests sent through Ajust
I asked Myer to price match a Mont Blanc perfume I found cheaper at another retailer, but staff refused because they only match David Jones. The policy didn’t say that and the manager wouldn’t discuss it. I felt misled and unfairly treated for seeking a straightforward price match. - Usman
I bought an item at Myer during a final discount, then the price dropped further the next day — it’s happened twice. There’s no price protection or proactive refund offered, so I feel penalised for buying earlier. I’m done guessing when to shop and expect Myer to honour fair pricing. - Nithiya
I bought a quilt shown with a 60% off sign at Myer, but at checkout it was charged as 50% off. The shelf signage and price didn't match the till, and staff wouldn't honour the lower price. It's about principle and trust — I want the price difference refunded and clearer in-store pricing. - Ash
I found Myer listing a Bobbi Brown product at $53 while other reputable retailers were selling it for $52. Small as it seems, these price discrepancies add up and feel unfair. I asked Myer to investigate and correct the website price so customers aren’t charged more than the market rate. - Amornrat
Recent Myer price match experiences
Positive experiences: Customers frequently report smooth price matches for fashion, electronics, and beauty products. Myer staff often verify prices on the spot and apply the discount without hesitation - especially when shown proof on a phone or printout. Many note that Myer matches competitors like David Jones or The Good Guys easily, as long as conditions are met.
Denial scenarios: The main cause of refusal is the “below cost” rule. Some shoppers found that items like air fryers or fragrances priced extremely low at Chemist Warehouse or clearance outlets were declined, usually because Myer’s internal cost was higher.
Official Myer Price Match Policies & Support Links
- Myer Competitive Pricing Policy – Official Page – full terms and exclusions.
- Myer Online Shopping Terms & Conditions – see Section 9 for online-specific notes.
- Contact Myer Customer Service – or call 13MYER (13 69 37) for support and clarifications.
- Myer Store Locator – find your nearest store for in-person price matches.
- Myer FAQs – covers returns, promotions, and general inquiries.
Myer Price Match FAQs
What products qualify for a Myer price match under their Competitive Pricing Policy?
Myer price matches only identical products—same brand, model, and included accessories. Both Myer and the competitor must have the item in stock for immediate sale. Matches apply to Australian retailers with physical stores, even if the competitor’s price is online. Online-only sellers like Amazon or Kogan are excluded. This ensures fair, local, and transparent pricing across trusted Australian retailers.
How can I request a price match at a Myer store?
To request a Myer price match, find a lower price for an identical item at an eligible Australian retailer, then bring proof—like a catalogue or website screenshot—to a Myer store before purchase. A sales assistant will verify the competitor’s price and stock, then match it on the spot. Requests must be made in person and before checkout, as Myer doesn’t process price matches online or by phone.
What proof do I need to show when asking for a price match at Myer?
You’ll need clear proof of the competitor’s price, such as a printed catalogue, screenshot, or a live webpage showing the same product and offer. Myer staff verify price and stock availability but having accurate, public evidence speeds up approval. Prices hidden behind memberships, coupons, or loyalty programs won’t qualify. Public, verifiable offers make the process fast and stress-free.
When will Myer refuse a price match request?
Myer won’t match prices from online-only stores, warehouse or clearance outlets, or below-cost sales. Non-identical products, refurbished or used items, and coupon-based or “buy one, get one” offers are also excluded. Price matches apply only at purchase time and in-store. Once approved, no further promotions or discounts can stack on top of the matched price.
You paid more than you should have. Don’t let that slide.
Take 2 minutes to check your rights, we’ll help you act if you're eligible.