Need to contact

Ampol

and make sure they reply?

Ampol provides customer support through a mix of national phone lines, email support, online contact options, and in-person assistance at Ampol service stations. Whether you’re dealing with a station issue, a billing concern, fuel quality questions, or AmpolCard account management, Ampol encourages customers to get in touch so issues can be logged and addressed.

Many customers resolve simple issues directly with station staff or managers, while more complex matters (such as account cancellations, suspected fuel contamination, or loyalty/app problems) are best handled through Ampol’s central customer support teams to ensure formal investigation and follow-up.

Customers most often report the following issues with Ampol:

• Customer service responsiveness delays
  Long hold times, voicemail loops, or slow follow-ups after lodging complaints or enquiries.
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• Billing and fuel card problems
  Unexpected fees, billing discrepancies, account lockouts, or difficulty closing AmpolCard accounts.
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• Staff attitude or service issues at stations
  Inconsistent service quality between locations, including unhelpful or poorly trained staff.
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• Fuel quality or pump issues
  Rare but serious reports of suspected contaminated fuel, pump errors, or equipment malfunctions.
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• App, digital card, and technology frustrations
  Ampol app glitches, missing discounts, AmpolCash or digital card acceptance problems, and delayed reversals.
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• Pricing and discount discrepancies
  Advertised offers not applying correctly, or confusion around gift cards and excluded products.

Many of these issues are solvable, but customers often report better outcomes when problems are escalated through official support channels rather than relying solely on store-level fixes.

1) Call Ampol Customer Feedback (best starting point)

For general enquiries, complaints, or feedback: 1800 240 398 (Monday–Friday, approx. 8:30am–5pm AEST)

Have ready:

• station location and visit date/time
• receipt or transaction details
• a clear explanation of the issue and desired outcome

2) AmpolCard & business support

For AmpolCard accounts, billing, or cancellations: 1300 365 096 (Monday–Friday, 8:30am–6pm AEST).

Lost or stolen cards can be reported 24/7 via this number.

3) Email Ampol support (good for detailed cases)

• General feedback and complaints: ampolfeedback@ampol.com.au
• AmpolCard issues: ampolcard@ampol.com.au

Include attachments (receipts, photos, documents) and your contact details.

4) Online contact form

Use Ampol’s official “Get in Touch” form on their website to submit enquiries in writing and receive a case reference.

5) In-person at Ampol stations

For local issues (e.g. car wash not working, receipt errors), speak to the station manager first. If unresolved, follow up with Ampol’s central support so it’s formally recorded.

6) Social media (secondary channel)

Ampol’s social channels can help direct you to the right support team, but avoid sharing personal or account details publicly.

Tip: For billing, refunds, or account issues, phone support tends to be faster than email alone.

Refunds and returns

Ampol follows Australian Consumer Law. Faulty or incorrectly charged items purchased in-store are eligible for a remedy (refund or replacement). Change-of-mind refunds are not guaranteed and depend on station discretion.

Fuel purchases generally can’t be refunded once dispensed, except where:

• you were overcharged or double-charged, or
• a verified fuel quality issue caused damage (documentation required).

Fuel quality claims

If fuel quality is suspected to have caused vehicle damage, Ampol may investigate and reimburse reasonable repair costs when evidence supports the claim (receipts, mechanic report, fuel details).

Cancellations

• AmpolCard: request cancellation via 1300 365 096 after settling outstanding balances.
• App/accounts: payment methods and accounts can usually be removed via app settings or by contacting support.

Price matching

Ampol does not offer a fuel price-match guarantee. Savings are typically provided through partnerships and promotions rather than on-the-spot matching.

Warranty expectations

Ampol fuels and products must meet acceptable quality standards. If a product or service fails, Ampol is expected to provide an appropriate remedy in line with consumer guarantees.

Shipping and gift cards

Most Ampol transactions are in-store. Digital gift cards are delivered electronically; physical items or gift cards may be mailed. Activated gift cards are usually non-refundable unless faulty.