Not sure if you can return your
Sephora
purchase?

Ajust breaks down
Sephora
's return policy and help you submit your request fast.

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Edited by:
Ajust Content Team
Last updated:
September 16, 2025
AI-sourced. Human-edited. Made clear for you.

Can you return an item to
Sephora
? Check eligibility first

  • Standard Window: 30 days from purchase (in-store) or delivery (online).

  • Condition: Items must be unopened, unused, and in original packaging.

  • Proof of purchase required: Receipt, bank statement, or Beauty Pass order history.

  • Non-returnable items:
    • Products marked “non-returnable” at purchase.

    • Sexual wellness products (hygiene).

  • Exceptions:
    • Dyson devices: Lightly used Dyson items can be returned within 30 days with proof of purchase.

    • Faulty/damaged items: Always eligible for return under Australian Consumer Law, even outside 30 days.

How to return an item to
Sephora

  • In-Store Returns:
    • Bring item + proof of purchase to any Sephora store.

    • Refunds/exchanges processed on the spot.

    • Klarna/PayPal refunds must be handled online; stores issue credit or exchange.

  • Online Returns (Mail):
    • Contact Sephora Customer Service via returns form.

    • Provide order number, item, reason, and photos (if faulty).

    • Sephora issues a prepaid return label.

    • Pack securely, include invoice/order number, attach label, and lodge with AusPost.

  • Faulty/incorrect items: Free returns with replacement/refund arranged.

  • Tip: Always keep tracking details until your refund is confirmed.

Sephora
return timeframes and item conditions

  • 30-day window: From purchase (in-store) or delivery (online).

  • Condition: Must be unopened/unused. Products showing use are declined, except for allergy returns.

  • Exchanges vs Refunds: Choose refund, exchange, or store credit if eligible.

  • Non-returnables: Marked items, hygiene-sensitive categories.

  • Consumer Law: Faulty items covered beyond 30 days with refund, replacement, or repair.

Who pays for
Sephora
return shipping?

  • In-store returns: Always free.

  • Online/mail returns: Sephora covers postage – you’ll get a prepaid label.

  • Do not self-post: Returns must be authorised by Sephora to ensure free return shipping.

  • Faulty/damaged items: Always returned free of charge.

Sephora
refunds after a return - how and when you’ll get your money back

  • Refund method: Back to original payment method (card, PayPal, Afterpay, Klarna).

    • Klarna/PayPal in-store = store credit; online = refunded via provider.

  • Timeline: Allow 5–10 business days after processing. Some banks take longer.

  • Exchanges/store credit: Issued promptly once approved.

  • Delays: Keep proof of return; if refund takes >2 weeks, contact Customer Service with tracking.

Sephora
 cases submitted through Ajust

Customer experiences with
Sephora
returns

Hassle-free in-store refund: Customer returned unopened foundation within 30 days and got a cash refund immediately.

Store credit for lightly used items: Some shoppers report flexible handling in the past (store credits even for opened products)

Refund delays online: A few reviews note waiting “weeks” for refunds after posting items back, requiring follow-ups.

Official
Sephora
Returns Resources & Links

Sephora
Return FAQs

Every day you wait, your refund gets harder.

Don’t let the return window close. Let’s check if you’re still covered.

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