What is Sephora's return policy?
Can you return an item to Sephora? Check eligibility first
- Standard Window: 30 days from purchase (in-store) or delivery (online).
- Condition: Items must be unopened, unused, and in original packaging.
- Proof of purchase required: Receipt, bank statement, or Beauty Pass order history.
- Non-returnable items:
- Products marked “non-returnable” at purchase.
- Sexual wellness products (hygiene).
- Products marked “non-returnable” at purchase.
- Exceptions:
- Dyson devices: Lightly used Dyson items can be returned within 30 days with proof of purchase.
- Faulty/damaged items: Always eligible for return under Australian Consumer Law, even outside 30 days.
- Dyson devices: Lightly used Dyson items can be returned within 30 days with proof of purchase.
How to return an item to Sephora
- In-Store Returns:
- Bring item + proof of purchase to any Sephora store.
- Refunds/exchanges processed on the spot.
- Klarna/PayPal refunds must be handled online; stores issue credit or exchange.
- Bring item + proof of purchase to any Sephora store.
- Online Returns (Mail):
- Contact Sephora Customer Service via returns form.
- Provide order number, item, reason, and photos (if faulty).
- Sephora issues a prepaid return label.
- Pack securely, include invoice/order number, attach label, and lodge with AusPost.
- Contact Sephora Customer Service via returns form.
- Faulty/incorrect items: Free returns with replacement/refund arranged.
- Tip: Always keep tracking details until your refund is confirmed.
Sephora return timeframes and item conditions
- 30-day window: From purchase (in-store) or delivery (online).
- Condition: Must be unopened/unused. Products showing use are declined, except for allergy returns.
- Exchanges vs Refunds: Choose refund, exchange, or store credit if eligible.
- Non-returnables: Marked items, hygiene-sensitive categories.
- Consumer Law: Faulty items covered beyond 30 days with refund, replacement, or repair.
Who pays for Sephora return shipping?
- In-store returns: Always free.
- Online/mail returns: Sephora covers postage – you’ll get a prepaid label.
- Do not self-post: Returns must be authorised by Sephora to ensure free return shipping.
- Faulty/damaged items: Always returned free of charge.
Sephora refunds after a return - how and when you’ll get your money back
- Refund method: Back to original payment method (card, PayPal, Afterpay, Klarna).
- Klarna/PayPal in-store = store credit; online = refunded via provider.
- Klarna/PayPal in-store = store credit; online = refunded via provider.
- Timeline: Allow 5–10 business days after processing. Some banks take longer.
- Exchanges/store credit: Issued promptly once approved.
- Delays: Keep proof of return; if refund takes >2 weeks, contact Customer Service with tracking.
Sephora cases submitted through Ajust
Customer experiences with Sephora returns
Hassle-free in-store refund: Customer returned unopened foundation within 30 days and got a cash refund immediately.
Store credit for lightly used items: Some shoppers report flexible handling in the past (store credits even for opened products)
Refund delays online: A few reviews note waiting “weeks” for refunds after posting items back, requiring follow-ups.
Sephora Return FAQs
Am I eligible to return my Sephora purchase?
Yes — if you’re within 30 days of purchase (in-store) or delivery (online) and the item is unopened, unused, and in its original packaging. Sephora also accepts returns outside this window for faulty or damaged items under Australian Consumer Law; Dyson devices may be returned lightly used within 30 days with proof. Items marked “non-returnable” or hygiene/sexual-wellness products are excluded.
What proof do I need to return an item to Sephora?
You’ll need proof of purchase such as your receipt, a matching bank statement, or Beauty Pass order history. For online returns include the order number and invoice with the parcel; for faulty items add photos showing the damage or defect. Keep tracking details and any return authorisation emails until your refund is confirmed.
How do I return an online purchase to Sephora (mail return)?
Contact Sephora Customer Service via their returns form to request a return authorisation and prepaid label, supplying your order number, item, reason, and photos if faulty. Pack the item securely with the invoice, attach the label, and lodge with AusPost. Do not post items yourself without authorisation or you may lose prepaid coverage.
Who pays return shipping and how long until I get my refund?
In-store returns are always free; authorised online/mail returns use a Sephora prepaid label so postage is covered by Sephora. Refunds go back to the original payment method (cards, PayPal, Afterpay, Klarna), though Klarna/PayPal in-store may be issued as store credit. Allow about 5–10 business days after processing for refunds; if it’s longer than two weeks, contact Customer Service with your tracking.
Official Sephora Returns Resources & Links
Every day you wait, your refund gets harder.
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