Bought something from
Culture Kings
that broke too soon?

We’ll help you check if it’s still under warranty and submit a claim that gets taken seriously.

Check my
Culture Kings
warranty
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Edited by:
Ajust Content Team
Last updated:
September 16, 2025
AI-sourced. Human-edited. Made clear for you.

What does
Culture Kings
's warranty cover?

  • Faulty or Defective Products: Covered under Australian Consumer Law – entitles you to a refund, replacement, or repair depending on severity.

  • Case-by-Case Assessment: No fixed warranty period; instead, coverage is based on what’s “reasonable” for the product’s expected lifespan.

  • Major vs. Minor Faults:
    • Major faults: Refund, replacement, or compensation (your choice).

    • Minor faults: Item can be repaired or replaced.

  • All Product Categories Covered: Apparel, sneakers, accessories, headwear, and more.

  • Change-of-Mind Returns: Not part of warranty coverage, but consumer rights still apply for faulty items (even final sale).

How to claim a warranty with
Culture Kings

  1. Stop Using the Item: Prevent further damage if possible (e.g., don’t keep wearing faulty shoes).

  2. Gather Order Info: Find your order number and purchase date (from receipt or email confirmation).

  3. Take Evidence Photos: Clear images of the fault and full item; include soles for shoes, or full garment view for clothes.

  4. Contact Customer Support:
  5. Provide Extra Info if Requested: Sometimes they’ll ask for product tags, barcodes, or packaging shots.

  6. Wait for Assessment: Usually within 1–3 business days you’ll receive a resolution.

  7. Resolution Options: Refund, replacement (if in stock), or store credit. Return shipping for faulty items is covered by Culture Kings.

Exclusions & limitations - when
Culture Kings
's warranty doesn't apply

  • User-Caused Damage (accidents, misuse, neglect).

  • Normal Wear & Tear (fading, fabric pilling, creasing on sneakers).

  • Long-Term Heavy Use: Items breaking down after extended usage may be deemed end-of-life.

  • Altered/Modified Items (tailoring, customisations, third-party repairs).

  • Final Sale (non-faulty items): Not eligible for change-of-mind returns, but still covered if defective.

  • Limited Edition/Out-of-Stock: Refund or store credit provided if replacement isn’t possible.

Required documentation for
Culture Kings
warranty claims

  • Proof of Purchase: Order number, receipt, or invoice.

  • Photographic Evidence: Clear, focused photos/videos of the fault (plus full-item view).

  • Tags/Barcodes: Snap photos of labels or shoebox barcodes.

  • Description of the Issue: Brief explanation of what’s wrong and when it occurred.

  • Return Shipping Proof: If asked to send it back, keep your postage receipt (Culture Kings reimburses for faulty returns).

How long does the warranty claim process take with
Culture Kings
?

  • Acknowledgment: Instant confirmation email after claim submission.

  • Agent Response: Usually 1–3 business days (often faster).

  • Assessment: May require additional info/photos.

  • Resolution:
    • Refunds: Initiated quickly; banks take 3–7 business days to post.

    • Replacements: Shipped within 1–2 business days of approval.

    • Store Credits: Applied immediately after return processed.

  • Overall Timeline: Many claims resolved in 2–7 days. More complex cases may take slightly longer if inspection/shipping is required.

Culture Kings
 cases submitted through Ajust

Recent
Culture Kings
customer warranty experiences

Smooth Refund: A faulty hoodie zip was resolved quickly with a refund and helpful support, keeping the customer loyal.

Claim Denied (Usage Issue): A sneaker fault claim was denied because shoes were worn before reporting. (Lesson: inspect items before use.)

Delayed Response: Some customers experienced slower replies. Persistence and using alternate contact methods (chat, phone, social DMs) helped escalate cases.

Official
Culture Kings
Warranty Policies & Support Links

Culture Kings
Warranty FAQs

If you don’t act now, you might lose your rights.

We’ll help you file a complaint and use your warranty the way it was meant to work.

Start
Culture Kings
warranty claim