Amazon

 returns policy – how to return items easily

30-Day Change of Mind: Most items sold on Amazon Australia are eligible for return within 30 days of delivery, as long as they’re unused, unopened, and in original condition with all packaging and accessories included.

Exclusions: You cannot return:

• Digital downloads (eBooks, software, subscriptions).
  
  
• Hazardous items (e.g. flammable goods).
  
  
• Gift cards or prepaid cards.
  
  
• Health and consumable products.
  
  
• Any product listed in Amazon’s “Items that Can’t be Returned” page.
  
  

Third-Party Sellers: Marketplace items may follow different return rules. Always check the individual seller’s return policy. If a seller refuses a valid return, you’re protected under Amazon’s A-to-Z Guarantee.

Faulty or Incorrect Items: If your item is damaged, faulty, or not as described, you can return it even after 30 days under Australian Consumer Law. Amazon supports returns or replacements for defective items well beyond the standard period, especially for electronics and Amazon devices.

1. Start Your Return: Log into your Amazon account → “Your Orders” → “Return or Replace Items.” For Marketplace orders, it may say “Return Request.”

2. Select Items & Reason: Choose the item(s) to return and pick a reason (e.g. “Changed my mind” or “Item defective”). Add extra comments if needed.

3. Return or Replace: For Amazon-fulfilled items, proceed to return options. For Marketplace items, click “Submit Return Request” and wait for seller response (up to 2 business days).

4. Get Your Label or QR Code: Amazon may provide:

• A prepaid Australia Post label.
  
  
• A QR code for label-free drop-off.
  
  
• Manual return instructions if you must ship it yourself.
  

5. Pack Carefully: Use original packaging if possible. Include all items and manuals. Insert the return slip if provided.

6. Drop Off or Send: Drop off at a Post Office or ParcelPoint (if offered). Retain your tracking receipt. Monitor progress via “Your Orders” > “Track return.”

💡 Tip: For gifts, go to Amazon’s Return a Gift page with your gift receipt/order number to start a gift return. Refunds are usually issued as Amazon credit.

30-Day Return Window: You have 30 days from delivery to initiate a return for change-of-mind. Outside this period, Amazon’s system may block standard return options (except for faulty items).

Condition Expectations: Items must be returned in their original condition (unused and unopened). Used or opened items may be rejected or refunded at a reduced rate.

Free Returns Eligibility: Look for “Free Returns” on the product page. If marked, your return shipping is fully covered.

Faulty or Incorrect Items: These can be returned anytime under ACL. Use “Item defective” or “Wrong item received” as the return reason. Amazon usually waives return fees and may offer instant replacements or refunds.

Large Items: Special arrangements may apply for bulky returns (e.g. courier pickup or manual drop-off). Amazon’s returns portal will guide you based on item type and location.

Free Returns: Products marked “Free Returns” come with prepaid Australia Post or ParcelPoint shipping.

Paid Returns: If no free return label is offered:

• Amazon deducts $7 (domestic) or $16 (Global Store) from your refund if you use their prepaid label.
  
  
• You cover the full return postage if arranging your own shipping.
  

Heavy Items: Large item returns may incur up to $50 in return shipping fees (deducted from your refund). This is shown during the return setup.

Original Shipping Not Refunded: Any delivery fees paid (e.g. for expedited shipping) are non-refundable on change-of-mind returns.

Return Drop-off: Use Australia Post or designated ParcelPoint locations. Just follow the label instructions.

Refund Timeline: Most refunds are processed:

• Within 2–7 business days after Amazon receives the return.
  
  
• Or immediately after the return is scanned (for some orders).
  
  

Full Refunds: You’ll be refunded the purchase price minus any return shipping fees (if applicable).

Instant Refunds: Some orders qualify for instant refunds after a return is initiated and scanned - especially for Prime users or low-value items.

Refund Method: Refunded to your original payment method. If paid with a gift card, the credit goes back to your Amazon balance. If your card is closed, contact Amazon for alternative refund arrangements.

Notifications: Amazon will email you once the refund is issued. You can check refund status anytime via “Your Orders.”