Need to contact

Expedia

and make sure they reply?

Expedia is one of the world’s leading online travel agencies, providing 24/7 customer support to millions of travelers.

• Support Channels: Help is available through the Expedia Help Centre, virtual agent, live chat, and 24/7 phone lines.
  
  
• Reputation: Service feedback is mixed but improving. Some users praise knowledgeable agents and smooth refunds, while others report frustration with hold times or cancellations.
  
  
• Digital-First Model: All support is handled online or via phone – Expedia does not operate physical service stores.
  
  

Overall, Expedia aims to provide fast, reliable assistance for travel bookings, cancellations, and refunds (a must-have when plans change unexpectedly).

Travellers frequently encounter:

• Booking & pricing confusion: Prices sometimes default to USD for Australian users, causing unexpected charges.
  
  
• Refund delays & cancellations: Customers report difficulty cancelling and long waits for refunds, especially on non-refundable fares or when providers are involved.
  
  
• Long hold times & chat loops: Reaching a human agent can be challenging, with chatbots redirecting back to online FAQs.
  
  
• Communication gaps with providers: Expedia and airlines/hotels occasionally point customers back and forth, leaving travellers stuck.
  
  
• Unexpected fees: Reports of cancellation charges, no-show fees, or travel insurance confusion.
  
  

Most of these frustrations can be avoided by double-checking booking terms (refund eligibility, currency, fees) and persisting politely with support when needed.

• Help Centre (Online): Visit the Expedia Help Centre to search FAQs, manage bookings, cancel trips, or track refunds. Available 24/7.
  
  
• Live Chat: Accessible via the Help Centre. Type “agent” to escalate from the virtual assistant to a real support representative.
  
  
• Phone (Australia): Call 13 38 10 for Expedia Australia, available 24/7. From overseas, dial +61 2 8066 2745. Have your itinerary/booking reference handy.
  
  
• Email: Send non-urgent inquiries or complaints to APACSAR@expediagroup.com. Useful for keeping a written record.
  
  
• Social Media: Message Expedia on Facebook or Twitter/X for general inquiries. They often redirect to private messages for resolution.
  
  
• Escalation: For unresolved issues, use Expedia’s legal contact page for corporate details, or escalate externally (ACCC, AFCA, or credit card chargeback if necessary).
  
  

💡 Tip: For urgent problems like flight cancellations, call 13 38 10 or use live chat instead of email.

• Cancellation Policy: Whether you get a refund depends on the booking’s rules. “Free cancellation” fares/hotels can be refunded, while non-refundable ones usually can’t. Always check your itinerary terms.
  
  
• Refund Policy: Eligible refunds are processed back to your original payment method. Timelines vary:
  
  
  • Hotels/activities: typically within a week.
    
    
  • Flights: may take longer (up to 12 weeks during high volumes).
    
    
• Changes/“Returns”: Flexible flights can be changed (often with airline fees). Hotels often allow date changes. Inflexible bookings may require cancellation.
  
  
• Best Price Guarantee: Expedia Rewards members can claim a refund of the difference if they find a lower hotel price for the same conditions. (Note: this guarantee is being phased out from 23 Sept 2025 for new bookings.)
  
  
• Travel Insurance: Optional “Trip Protection” covers cancellations, delays, or medical issues (claims handled by insurers like AIG).
  
  
• Tickets/Delivery: All bookings are delivered electronically via email and the Expedia app – no physical shipping.