Optus

 outage and service status resources

1. Visit the Optus Network Status Page

• Check for live updates on mobile, broadband, and phone service disruptions.
• Go to: Optus Network Status.

2. Use the My Optus App

• Open the My Optus app and navigate to Support > Network Status.
• The app will display any outages affecting your location.

3. Enter Your Address to Check Local Outages

• On the Optus Network Status page, enter your suburb or address.
• The system will show any known outages or service disruptions in your area.

4. Use Third-Party Outage Trackers

• Websites like DownDetector provide crowdsourced reports.
• Note: Always confirm outages on Optus’s official status page.

1. Report via the Optus Network Status Page

• If no outage is listed for your area but you have issues, use the “Report an Issue” feature on the Optus Network Status page.

2. Contact Optus via the My Optus App

• Go to the support chat in the app and report your issue.
• Messaging via the app is one of the fastest ways to get assistance.

3. Call Optus Customer Service

• Dial 133 937 for general support (or +61 2 9337 if calling from overseas).
• Have your account details ready for quicker troubleshooting.

4. Use the Optus Damage Reporting Line (For Physical Damage)

• Call 1800 505 777 to report damaged Optus infrastructure (e.g., fallen power lines).
• This option is mainly used for safety hazards or physical network damage.

Minor Outages (Local Service Issues)

• Fix time: Typically 2-6 hours for smaller disruptions.
• Examples: Single mobile tower failure, localized NBN outage, fiber damage.

Major Outages (Widespread or Nationwide Failures)

• Fix time: Can take 12-24 hours or longer, depending on the severity.
• Examples: National mobile or broadband failures, major infrastructure issues.

Planned Maintenance vs. Unplanned Outages

• Planned network upgrades are scheduled in advance and usually resolved within 1-2 hours.
• Unplanned outages depend on the issue but abide by Optus’s standard incident response protocol.

• Optus Network Status Page: Check Current Outages
• My Optus App (24/7 Outage Updates): Download Here
• Optus Customer Support (Report Faults): Contact Support
• Optus Damage Report Line (For Physical Hazards): 1800 505 777
• DownDetector Optus Outage Reports: View Reports
• NBN Co Network Outages (For NBN Services): Check NBN Status