Experiencing
Optus
outages? You’re not alone.

Ajust helps you check
Optus
's status, understand what's going wrong, and take action if it’s affecting you.

Check outage status & get help
80% Success
30X Faster
2X Better Results
Edited by:
Ajust Content Team
Last updated:
July 25, 2025
AI-sourced. Human-edited. Made clear for you.

Is There an Outage with
Optus
 Right Now?

How to check
Optus
 outage status

1. Visit the Optus Network Status Page

2. Use the My Optus App

  • Open the My Optus app and navigate to Support > Network Status.
  • The app will display any outages affecting your location.

3. Enter Your Address to Check Local Outages

  • On the Optus Network Status page, enter your suburb or address.
  • The system will show any known outages or service disruptions in your area.

4. Use Third-Party Outage Trackers

  • Websites like DownDetector provide crowdsourced reports.
  • Note: Always confirm outages on Optus’s official status page.

How to report a
Optus
outage

1. Report via the Optus Network Status Page

2. Contact Optus via the My Optus App

  • Go to the support chat in the app and report your issue.
  • Messaging via the app is one of the fastest ways to get assistance.

3. Call Optus Customer Service

  • Dial 133 937 for general support (or +61 2 9337 if calling from overseas).
  • Have your account details ready for quicker troubleshooting.

4. Use the Optus Damage Reporting Line (For Physical Damage)

  • Call 1800 505 777 to report damaged Optus infrastructure (e.g., fallen power lines).
  • This option is mainly used for safety hazards or physical network damage.

Recent
Optus
Outages & Causes

How long does it take for
Optus
 to fix an outage?

Minor Outages (Local Service Issues)

  • Fix time: Typically 2-6 hours for smaller disruptions.
  • Examples: Single mobile tower failure, localized NBN outage, fiber damage.

Major Outages (Widespread or Nationwide Failures)

  • Fix time: Can take 12-24 hours or longer, depending on the severity.
  • Examples: National mobile or broadband failures, major infrastructure issues.

Planned Maintenance vs. Unplanned Outages

  • Planned network upgrades are scheduled in advance and usually resolved within 1-2 hours.
  • Unplanned outages depend on the issue but abide by Optus’s standard incident response protocol.

Official
Optus
 Outage Resources & Links

Real
Optus
 reports submitted through Ajust

On the Optus outage day, I lost over $500 in missed appointments at my salon. My customers couldn’t call or book online, and my EFTPOS was down. I couldn’t charge for services. That single day wiped out my income-and Optus hasn’t compensated me. -Zahra

I missed my flight because I couldn’t book an Uber during the outage. I ended up paying for long-term parking, too. All of this because there was no mobile service when I needed it most. - Eve

I couldn’t run my business during the Optus blackout. No phone, no internet, no EFTPOS-everything went down. By the time service came back, the customers were gone. That day cost me sales and reputation. - Michael

The outage forced me to buy a $23 Telstra eSIM just to stay connected for work. I want that refunded-and part of my bill too. A day without service is a day I couldn’t earn. - Kai

Optus
Outage FAQs

How do I check if there’s an Optus outage in my area?

To check for an Optus outage, visit the Optus Network Status page and enter your address. This gives real-time updates on local mobile, broadband, or phone issues. You can also use the My Optus app for instant location-based alerts, or confirm broader issues using DownDetector. Always rely on Optus’s official channels for verified outage status to avoid misinformation.

What’s the best way to report an Optus outage or issue?

The fastest way to report an outage is via the Optus Network Status page using the “Report an Issue” feature. You can also report problems through the My Optus app's support chat or by calling 133 937. For physical infrastructure damage, such as fallen lines, use the dedicated line: 1800 505 777. Reporting directly ensures your issue is documented and addressed by the right team.

How long does it usually take Optus to fix an outage?

Optus typically resolves minor local outages within 2-6 hours, while major or nationwide issues may take 12-24 hours or longer. Planned maintenance is usually resolved quickly, within 1-2 hours. Outage duration depends on the severity and whether it's planned or unplanned, but Optus follows standard incident response timelines to restore service.

What can I do if there’s no listed outage but I still have service issues?

If your area isn’t listed on the Optus status page but you’re experiencing problems, report the issue directly through the page or app. This helps Optus detect unreported outages faster. Ensure you’ve ruled out local device issues and check for scheduled maintenance. If the issue persists, escalate through Optus support for further investigation.

Optus
service still down? Don’t just wait, act.

We help you file a formal complaint so your issue doesn’t get ignored.

Report your outage now