Still waiting on a

Spotify

refund?

You may be eligible for a Spotify refund in the following scenarios:

• 14-Day Cooling-Off Period → Cancel Premium within 14 days of purchase and request a refund (global policy, aligned with EU consumer law). Note: If you’ve heavily used Premium in that time, Spotify may consider your right waived.
  
  
• Accidental Renewal / Unused Time → Forget to cancel? Normally non-refundable, but support sometimes issues courtesy refunds if you act quickly.
  
  
• Duplicate Accounts / Double Charges → Spotify refunds duplicate billing (commonly 1–2 months; capped if long-running).
  
  
• Billing Errors → Wrong charge, trial billed incorrectly, or charged after cancellation → refund approved once confirmed.
  
  
• Gift Cards / Prepaid Codes → Non-refundable by Spotify. Return unopened cards to retailer under their policy.
  
  
• Third-Party Subscriptions (Apple, Google, Telco) → Refunds must be requested from the partner, not Spotify.
  
  
• Unauthorised Charges / Hacks → Treated as fraud → usually bank chargeback, though Spotify may refund recent charges as goodwill.
  
  
• Audiobooks → Refund requests allowed within 14 days if you haven’t listened extensively or had technical issues.
  
  

🚫 Not Eligible:

• Pro-rated unused subscription time.
  
  
• Long-term past months.
  
  
• Refunds just because you didn’t like the music/features.
  

1. Cancel Premium → Log in > Change Plan > Cancel Premium. Always cancel auto-renew first.
   
   
2. Check how you’re billed → Direct from Spotify (card/PayPal) vs. third party (Apple, Google, carrier). Third-party charges must be refunded by them.
   
   
3. Contact Spotify Support → No phone support. Go via Spotify Support page > “Contact Us” > Live Chat or Email. You can also message @SpotifyCares on Twitter.
   
   
4. Provide details → Account email, order ID, transaction info, reason for refund.
   
   
5. State your case clearly →
   
   
   • e.g. “I subscribed on [date], it’s within 14 days, I’d like a refund.”
     
     
   • e.g. “I forgot to cancel and was just charged yesterday, can I get a courtesy refund?”
     
     
   • e.g. “I’ve been double charged; here are the transaction IDs.”
     
     
6. Support outcome → Either a refund, goodwill gesture (free Premium), or denial depending on eligibility.
   
   
7. Get confirmation → Request an email confirmation or save your chat transcript.
   
   
8. Follow up → Refunds usually arrive in ~7 days. If not, re-contact support with your case ID.
   
   
9. Last resort → If Spotify refuses and you believe it’s unfair, file a chargeback with your bank. This may close your account, so use only if leaving Spotify.
   

• Standard refunds → 5–10 business days (cards) or ~1 week average.
  
  
• PayPal → Often instant → 1 day.
  
  
• Apple/Google → Apple usually decides within 48 hours. Refund hits card or Apple ID balance in a few days. Google refunds typically within 3–5 days.
  
  
• Delays → Some users reported waiting 15+ business days. Always confirm with Spotify support if refund is “completed” on their end.
  
  
• Communication → Refunds appear as a reversal on your bank/card statement. No in-app balance is shown.
  

• Credit/Debit Card → Refunded back to the same card (bank posts as reversal).
  
  
• PayPal → Credited to PayPal account (and to linked bank if auto-withdrawal enabled).
  
  
• Apple App Store/iTunes → Refund processed by Apple to your card or Apple ID balance.
  
  
• Google Play → Refund processed by Google to your payment method or phone bill credit if carrier billing.
  
  
• Carrier Billing → Refund shows as a credit on your phone bill.

👉 Spotify does not refund via cheque, cash, or Spotify “account credit.”

• Forgetting to cancel → #1 issue. Refunds are rarely given unless within 14 days.
  
  
• Charged after canceling → Often due to duplicate/old accounts. Spotify refunds if proven.
  
  
• Duplicate subscriptions → Common mistake (multiple accounts). Refunds capped (e.g., max 24 months).
  
  
• Third-party billing confusion → Spotify can’t refund iTunes/Google charges. Users are frustrated when bounced.
  
  
• Unsupported requests → “Didn’t use much” or “forgot student discount” → denied.
  
  
• Customer service issues → Chat disconnects, scripted answers. Patience + persistence recommended.
  
  
• Fraudulent charges → Spotify directs you to your bank.
  
  
• Family/Duo confusion → Spotify won’t refund internal family plan disputes.