Not sure if you can return your
DHL
purchase?

Ajust breaks down
DHL
's return policy and help you submit your request fast.

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Edited by:
Ajust Content Team
Last updated:
September 16, 2025
AI-sourced. Human-edited. Made clear for you.

Can you return an item to
DHL
? Check eligibility first

In order to return items with DHL they must usually be unused, in original packaging, and include all accessories or manuals. Certain categories like perishable goods, custom products, or hygiene-sensitive items are excluded.

Proof of purchase (receipt, order confirmation, or invoice) is required. Items must also comply with DHL shipping restrictions (e.g., no hazardous or prohibited materials). Some retailers may require a Return Merchandise Authorisation (RMA) or their own return label before you send the parcel.

How to return an item to
DHL

  1. Start your return via the retailer’s portal or customer service. They’ll typically issue a DHL return label or QR code.

  2. Prepare the package in its original box, including all accessories and forms. Remove or cover old labels.

  3. Attach your DHL label or QR code. No printer? Simply bring the QR code to DHL — staff will print the label.

  4. Send the package: Drop it off at a DHL ServicePoint or schedule a DHL courier pickup (call 13 14 06 in Australia).

  5. Track your return online with your DHL tracking number for proof of delivery.

  6. Follow up with the retailer for confirmation of your refund or exchange.

DHL
return timeframes and item conditions

  • Return Window: Most retailers allow 30 days from delivery (some 60–90 days). A few have shorter windows (e.g., 14 days).

  • Condition: Returned items must be resale-ready i.e. unused, undamaged, with all tags, inserts, and original packaging intact.

  • Special Requirements: Electronics may need factory resets; sealed goods must remain unopened.

  • Consumer Rights (Australia): Even if outside the return window, faulty or misrepresented items are protected under Australian Consumer Law, entitling you to a repair, refund, or replacement.

Who pays for
DHL
return shipping?

  • Pre-Paid Labels: If provided, postage is covered upfront (though the retailer may deduct the fee from your refund).

  • Customer-Paid Shipping: If no label is supplied, book shipping yourself via MyDHL+ or at a DHL Service Centre.

  • Free Returns: Typically offered when the item is faulty, incorrect, or damaged.

  • International Returns: Extra customs paperwork may apply. Follow retailer instructions closely to avoid additional charges.

DHL
refunds after a return - how and when you’ll get your money back

  • Method: Refunds are issued back to your original payment method (credit card, PayPal, Afterpay, etc.).

  • Timeframe: Usually processed within 5–10 business days after the retailer receives your item (card refunds may take longer to appear).

  • Partial Refunds: Deductions may apply if items are returned damaged, incomplete, or if shipping costs are charged back.

  • Exchanges: Replacement items may ship once DHL confirms your return is in transit.

DHL
 cases submitted through Ajust

Customer experiences with
DHL
returns

Smooth Process: Customers often highlight DHL’s simple QR code service and reliable tracking, with refunds processed within two weeks.

Challenges Solved: Rural customers found DHL partner drop-off points, and international returns were simplified thanks to electronic customs data.

Official
DHL
Returns Resources & Links

DHL
Return FAQs

Every day you wait, your refund gets harder.

Don’t let the return window close. Let’s check if you’re still covered.

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