Not sure if you can return your

StarTrack

purchase?

StarTrack does not accept change-of-mind returns. That means if you simply no longer want the item, you won’t be able to return it. Returns are only accepted if a product is faulty, damaged, misdescribed, or not as advertised.

To be eligible, you’ll need to:

• Provide proof of purchase (like a receipt or invoice).
  
  
• Show that the issue wasn’t caused by misuse or damage after you received the item.
  
  

Even if StarTrack’s policy doesn’t allow a return, you still have rights under Australian Consumer Law. For major faults, you’re entitled to a refund or replacement, regardless of policy fine print.

Returning a faulty or incorrect item to StarTrack? Here's how:

1. Contact StarTrack Support Call 13 23 45 during business hours to report the issue. Be ready with your order details and proof of purchase.
   
   
2. Submit an Online Claim (for StarTrack Shop Orders)
   Log into your StarTrack Shop account → head to “Links and Forms” → click “Create a Claim” and fill in the return form.
   
   
3. Follow StarTrack’s Instructions
   They’ll assess your claim and let you know the next steps - this may include a prepaid return label, a pickup, or sending via Australia Post.
   
   
4. Package the Item Safely
   Use the original packaging if possible and include all components and proof of purchase.
   
   
5. Send or Drop Off the Item
   Either post the item with the label provided, or follow their drop-off/pickup instructions. Keep tracking info until your refund or replacement is confirmed.
   
   
6. For Business Accounts
   Use the Business Support Portal or fill out a Transit Warranty Claim if your item was lost or damaged in transit.
   

While there’s no specific deadline, report issues ASAP. If your item arrives damaged or develops a fault soon after delivery, act quickly.

Key points:

• ❌ No 30-day return period for change of mind.
  
  
• ✅ Faulty items can be returned any time, though early action is best.
  
  
• 🧾 Items must be in original condition if returned under rare goodwill exceptions.
  
  
• 🔍 StarTrack will inspect the returned item. If no fault is found, they may reject the claim and return it to you.
  
  

You’ll usually be asked whether you prefer a replacement or refund once your return is approved. For serious faults, you get to choose.

Here’s how return shipping usually works:

• You may need to pay for return shipping, especially if StarTrack hasn’t clearly offered a prepaid label.
  
  
• For faulty items, they sometimes issue prepaid labels or arrange courier pickups.
  
  
• Always confirm with StarTrack whether return postage is covered before sending.
  
  
• You’re responsible for packaging costs unless told otherwise.
  
  
• If the product was faulty or damaged, you may also be eligible for a refund of the original delivery fee.
  
  
• Tip: If the item is delayed and no longer needed, refuse the delivery before it's completed. It’ll be returned to sender automatically, saving you postage.
  

Once StarTrack receives and inspects your return:

• ✅ If they confirm a fault, your refund will be approved.
  
  
• ❌ If they find no issue, they’ll return the item to you, possibly at your expense.
  
  

Refund basics:

• Refunded to your original payment method (e.g. credit card).
  
  
• Processing usually takes a few business days, though the full process (inspection + refund) can take up to 30 days.
  
  
• If you opt for a replacement, no refund is issued.
  
  
• Want a refund instead of a replacement? You have the right to choose, especially for major faults.
  
  

You’ll typically receive an email or call confirming your refund once it’s processed.