Had an issue with

DoorDash

? Get a real response.

The fastest way to lodge a DoorDash complaint depends on your issue, but most problems can be resolved within minutes.

1. In-App Help (Fastest Method)

Go to Orders → Select your order → Help / Report an Issue.

You can choose:

• Missing items
  
  
• Food delivered incorrectly
  
  
• Order never arrived
  
  
• Order arrived extremely late
  
  

DoorDash often issues instant credits or refunds for simple issues.

2. Live Chat (24/7)

If the app’s automated options don’t resolve your issue, open a live chat through the Help section.

A support agent can:

• Issue full refunds
  
  
• Add goodwill credits
  
  
• Investigate drivers or restaurants
  
  
• Fix account problems
  

3. Phone Support (24/7)

Call 1800 958 316 (Australia). Best for urgent or complex issues such as:

• No-show drivers
  
  
• Safety concerns
  
  
• Severe delays
  
  
• App access issues
  

Phone agents are often empowered to fully resolve issues on the call.

4. Email Support

Use support@doordash.com for written complaints or when you need a record of your issue. Include:

• Order ID
  
  
• Registered email/phone
  
  
• Date and details
  
  
• Desired outcome (refund, credit, investigation)
  

Expect a reply in 24–48 hours.

5. DoorDash Help Center / Web Form

Submit a written complaint via the Help Center if you prefer email-style support and tracking.

6. Social Media (Indirect Escalation)

Tweet @DoorDash_Help or message DoorDash on Facebook. Social teams respond quickly and can internally escalate stuck cases.

DoorDash’s complaint process is built for speed. Most issues resolve on the first contact.

Instant Automated Resolutions

For common order issues, you’ll often receive immediate:

• Credits (appearing instantly)
  
  
• Refunds (3–5 business days to your card)
  
  
• Email confirmation of the fix
  

If the automated outcome isn’t enough, escalate to chat or phone.

Human Agent Review

A support agent will:

• Check GPS logs, delivery notes, driver history
  
  
• Verify missing items or no-shows
  
  
• Issue full or partial refunds
  
  
• Add goodwill credits
  
  
• Escalate misconduct or fraud to internal teams
  

Typical Resolution Timelines

• In-app issues: Instant
  
  
• Chat/phone: 3–10 minutes
  
  
• Email/form: Under 24 hours
  
  
• Account or fraud investigations: 1–3 days

Communication Updates

You’ll get updates through:

• Chat transcript
  
  
• Phone agent summary
  
  
• Email confirmation
  
  
• App notifications
  
  

Escalation Inside DoorDash

If needed, your case may move to:

• Supervisor support
  
  
• Payments/Refunds team
  
  
• Account security team
  
  
• Delivery quality review team
  

They’ll follow up by email after review.

DoorDash issues are common. Here’s what customers report most:

1. Missing or Incorrect Items

Restaurants may mispack bags or dashers may misplace items. DoorDash usually refunds these instantly, but repeated issues may require agent review.

2. Refunds Denied or Partial Credits

Some users report:

• Refunds refused after multiple claims
  
  
• App only offering partial credits
  
  
• Automated system flagging suspicious activity
  

A human agent can override unfair denials.

3. Late or Never-Delivered Orders

Frequent complaints include:

• Extremely late food
  
  
• Drivers going to wrong addresses
  
  
• Orders marked “delivered” that never arrived
  

DoorDash typically issues full refunds plus credit when escalated.

4. Poor Customer Service

Some users report:

• Scripted responses
  
  
• Support disconnecting
  
  
• Agents not understanding issues
  

Switching channels (phone, social media) often speeds things up.

5. Unauthorizsed Charges (DashPass)

Surprise $10/month DashPass charges occur when trials auto-renew. DoorDash often refunds when asked.

6. Driver/Dasher Misconduct

Reports include:

• Rudeness
  
  
• Not following delivery instructions
  
  
• Mishandling orders
  
  
• Potential food theft
  

DoorDash investigates and often deactivates repeat offenders.

7. Overpriced or Incorrect Fees

Menu markups and service fees frustrate many users. If your order shows incorrect fees, DoorDash can correct them.