Still waiting on a

Lenovo

refund?

Lenovo Australia clearly outlines refund eligibility conditions:

• Change of Mind Returns: Lenovo allows returns of undamaged Lenovo-branded personal computers within 7 calendar days of delivery (limited to one product per order).
  
  
• Exclusions: Products like servers, data centre gear, clearance items, accessories, peripherals, software, third-party products, services, and digital downloads are not eligible for change-of-mind refunds.
  
  
• Condition Requirements: Returned products must be in original, as-new condition, complete with original packaging, accessories, and documentation.
  
  
• Faulty or Misdescribed Items: Lenovo complies with Australian Consumer Law, major faults or incorrectly described products qualify for a full refund or replacement. Minor issues may receive repairs or replacements first.
  

Quick Tip: For change-of-mind returns, act swiftly, keep products pristine, and verify eligibility upfront, particularly for accessories, software, and third-party items.

Follow these steps for a smooth refund process:

1. Initiate the Return: Request your refund within 7 days via the Lenovo Order Lookup portal, or call Lenovo at 13 LENOVO (13 536686) (option 3 for order support).

2. Get Authorisation & Instructions: If approved, Lenovo sends a Return Merchandise Authorisation (RMA) and shipping instructions, typically within 1–2 business days. Lenovo arranges free courier pickup.

3. Prepare the Package: Securely repack items in original packaging with all accessories and documents. Attach the provided return label and clearly mark the RMA number.

4. Handover to Courier: Lenovo arranges a courier pickup or directs you to a drop-off location. Keep your courier receipt or tracking information.

5. Inspection & Refund Processing: Lenovo inspects returned products for condition and completeness. Upon approval, they process your refund via your original payment method and confirm by email.

6. Confirmation & Follow-up: Monitor your email and bank/PayPal account. Contact Lenovo customer support if any issues arise, referencing your RMA number.

Quick Links for Action: Fastest returns start online via the Order Lookup portal, or call 13 LENOVO (13 536686) (Mon–Fri) for immediate support.

Lenovo's refund timeframe typically breaks down as follows:

• Product Inspection: 5–10 business days after Lenovo receives your returned product.
  
  
• Refund Issuance: Usually processed within 1–2 business days after inspection.
  
  
• Bank Processing: Additional 2–10 business days, depending on your bank or payment provider.
  
  

Total Timeframe: From returning your item, expect approximately 1–3 weeks until your refund appears. Most customers see funds sooner, but plan conservatively.

Handling Delays: Delays may occur due to slow shipping, product condition issues, holidays, or high-volume periods. If it's been over 3 weeks, proactively follow up with Lenovo using your return tracking details.

Lenovo will email you upon refund processing, so keep an eye on your inbox (including spam).

Lenovo refunds directly to your original payment method:

• Original Payment Method: Refunds go back to the card, PayPal account, or financing method you initially used. Lenovo does not typically issue refunds via cash, cheque, or alternative methods.
  
  
• Processing Timeframes: Credit card and PayPal refunds typically take a few days to reflect in your account. Payment-plan refunds apply as account credits through your financing provider.
  
  
• Partial Refunds & Fees: Change-of-mind returns incur a 20% restocking fee, deducted from your refund amount.
  
  
• Store Credit Exceptions: Only in special circumstances (e.g., closed accounts) might Lenovo issue a refund via alternative methods, such as bank transfers or cheques.
  
  

Important Tip: Keep your original payment account active until your refund processes. Closed or invalid accounts complicate the refund process significantly.

Watch out for these common pitfalls:

• Restocking Fee Surprise: Lenovo applies a 20% restocking fee for change-of-mind returns, catching many customers unaware. Plan accordingly before returning.
  
  
• Short Return Window: The strict 7-day return window can be easily missed. Act quickly upon delivery.
  
  
• Difficulty Cancelling Orders: Lenovo may ship orders rapidly, making cancellations tricky and potentially triggering restocking fees upon return.
  
  
• Refund Delays: Some customers report delays beyond standard timelines, often requiring proactive follow-ups.
  
  
• Faulty Product Challenges: Lenovo typically prefers repairing faulty products; obtaining a direct refund may require persistent escalation.
  
  
• Communication Gaps: Inconsistent support information can cause confusion. Verify all return details and instructions carefully with Lenovo.
  
  

Advice for Smooth Returns: Act promptly within 7 days, maintain pristine product conditions, anticipate the restocking fee, and politely escalate any unresolved issues for timely resolution.