Still waiting on a

Expedia

refund?

Refund eligibility with Expedia depends on the type of booking:

• Hotels & Rentals: Fully refundable rates can be cancelled within the set window for a full refund. Non-refundable bookings generally can’t be refunded unless the provider makes an exception.
  
  
• Flights: Some airlines offer a 24-hour risk-free cancellation if booked 7+ days before departure. Beyond that, refundable fares return cash, but most non-refundable fares issue airline credits instead.
  
  
• Packages: Each component (flight, hotel, car) follows its own rules. You may get partial refunds.
  
  
• Activities, Car Rentals & Cruises: Many allow free cancellation up to 24–48 hours before, others are strictly non-refundable.
  
  
• Exclusions: Expedia service fees, travel insurance, and late cancellations (including no-shows) are typically non-refundable.
  

Here’s how to request a refund:

1. Cancel Online: Log in to My Trips, choose your booking, and follow the prompts. The system will show refund amounts (if any) before you confirm.
   
   
2. Virtual Agent: Use Expedia’s automated chat to cancel, check refund status, or connect to a live agent.
   
   
3. Call Support: If online cancellation doesn’t work, call Expedia’s 24/7 support. In Australia, dial 1800 782 108 with your itinerary number handy.
   
   
4. Check Refund Status: After cancellation, watch for a confirmation email. Status updates also appear in My Trips.
   
   
5. Keep Records: Save emails and screenshots. These are helpful if you need to dispute charges with Expedia or the provider later.
   

• Hotels, Rentals & Activities: Usually refunded within 3–10 business days, faster if Expedia processed the payment.
  
  
• Flights: Airlines can take 7–21 business days (sometimes up to 12 weeks in extreme cases).
  
  
• Packages: Refunds may arrive in stages. Expect the hotel portion first, flights later.
  
  
• Payment Method:
  
  
  • Credit cards: 5–10 business days, sometimes up to a billing cycle.
    
    
  • Debit cards: May take longer (up to 10+ business days).
    
    
  • PayPal: Often refunded within a week.
    
    
• Special Circumstances: High-volume disruptions (e.g. COVID-19) can extend refunds beyond normal timelines.
  

Expedia refunds to your original payment method by default:

• Credit/Debit cards → Credited back to the same card.
  
  
• PayPal → Returned to your PayPal account.
  
  
• Expedia Rewards points or coupons → Reissued to your account.
  
  
• Airline credits → Issued when cash refunds aren’t allowed; redeemable for future flights.
  
  
• Gift cards or vouchers → Refunded back to the same card or as a new voucher.
  
  

👉 Expedia does not send refunds via cash or cheque, and cannot redirect refunds to new accounts.

• Non-refundable bookings: Many complaints stem from misunderstanding provider-set policies.
  
  
• Missed cancellation deadlines: Cancel too late, and you may lose all refund rights.
  
  
• Refund delays: Customers sometimes wait weeks for airlines or hotels to release funds.
  
  
• Unexpected deductions: Cancellation fees, first-night charges, or Expedia’s service fees reduce refunds.
  
  
• Provider silence: Hotels not responding can stall refunds. Sometimes you’ll need to contact the provider directly.
  
  
• Credits instead of cash: Airlines often issue travel credits, which some travellers don’t expect.