ANZ

 outage and service status resources

• ANZ Digital Services Status Page:
  status.online.anz.com – live updates for Internet Banking, ANZ App, ANZ Plus, and Transactive.
  
  
• ANZ App Notices:
  Open the app to see if there’s a banner or login error.
  
  
• Website Login Page:
  anz.com.au – sometimes displays outage alerts on the login screen.
  
  
• Social Media Channels:
  🔵 @ANZ_AU on Twitter
  🔵 ANZ Australia on Facebook
  
  
• Downdetector ANZ:
  downdetector.com.au/status/anz – see if others are reporting problems.
  
  
• Call ANZ Support:
  ☎️ 13 13 14 – check for recorded messages about widespread issues.
  

• Call ANZ Directly:
  ☎️ 13 13 14 (24/7 IVR, live agents 8am–8pm)
  ☎️ Overseas: +61 3 9683 9999
  
  
• In-App Support:
  ANZ App > Help
  ANZ Plus App > 24/7 Chat
  
  
• Social Media (DM or public post):
  Twitter: @ANZ_AU | Facebook: ANZ Australia
  
  
• What to Share:
  🧾 Service affected, error seen, when it started, your location, and steps you’ve tried.
  
  
• Business Customers:
  Use ANZ Direct (☎️ 13 28 33) or your relationship manager for priority help.
  

• May 21, 2024 – Major Outage (3rd-party vendor issue):
  ANZ App, Internet Banking, and Transactive went down for ~6 hours.
  Cause: Vendor infrastructure failure. Fixed same day.
  
  
• Oct 2024 – ANZ Plus App Bug:
  Login issues for some users.
  Cause: Software bug, resolved via app update.
  
  
• Mar 2024 – Short Internet Banking Glitch:
  Some users locked out for ~30 minutes.
  
  
• NZ Outage (Jul 2024):
  goMoney and online banking down in NZ. Resolved within hours.
  
  

🛠 Common Theme: Tech issues, not cyberattacks. No recent security breaches reported.

• Most fixes within 2–6 hours.
  Major outages (like May 2024) are typically resolved same day.
  
  
• Planned maintenance usually happens overnight and is wrapped up in 2–3 hours.
  
  
• Communication:
  ANZ tends to post one update to acknowledge, another when resolved. The status page is the best tracker.
  
  
• During Outages:
  ATMs, EFTPOS, and phone banking usually stay online.
  ‍
• Post-Outage:
  Queued transactions (like transfers or bill payments) are processed automatically once systems are back.
  

• 🔗 ANZ Digital Services Status
  
  
• 🔗 ANZ Support Centre
  
  
• ☎️ 13 13 14 – Personal banking support
  
  
• ☎️ +61 3 9683 9999 – From overseas
  
  
• ☎️ 13 28 33 – ANZ Business customers
  
  
• 📱 In-app chat – via ANZ Plus or standard ANZ App
  
  
• 🔵 @ANZ_AU on Twitter
  
  
• 🔵 ANZ Facebook
  
  
• 🌐 Downdetector – ANZ
  
  
• ⚖️ AFCA Complaint Resolution – for outage-related financial losses