Westpac

 outage and service status resources

• Westpac Online Banking Login Page:
  Banners will appear here when known outages occur.
  westpac.com.au/personal-banking/online-banking
  
  
• Westpac Mobile App Alerts:
  Look for in-app error messages or push notifications during issues.
  
  
• Social Media (Real-Time):
  🔵 @Westpac on Twitter
  🔵 Facebook – Westpac
  
  
• Merchant Status (Business):
  westpac.com.au/business-banking/merchant-status
  
  
• Downdetector (Unofficial):
  Downdetector – Westpac
  
  
• Call Westpac:
  Phone: 132 032 – A recorded message will confirm widespread outages.

‍

• Use the Westpac App > Contact Us:
  Fastest support path – secure chat or callback option.
  
  
• Call Directly:
  ☎️ 132 032 (8am–8pm AEST, 7 days)
  ☎️ From Overseas: +61 2 9155 7700 (24/7)
  ☎️ Business Banking: 132 142 (Mon–Fri)
  
  
• Web Chat or Feedback Form:
  Use westpac.com.au/contact-us for options.
  
  
• Social DM:
  Reach out via Twitter or Facebook Messenger for confirmation and updates.
  
  
• Details to Share:
  ✅ What’s not working
  ✅ Error messages
  ✅ Time of issue
  ✅ Your location
  ✅ Actions you’ve taken

• Oct 2024 – Multi-Day Outage:
  Three days of intermittent login issues across Westpac, St.George, BankSA & Bank of Melbourne.
  Cause: Likely internal platform fault following a system update.
  
  
• Feb 16, 2025 – 6-Hour App/Online Banking Outage:
  Access restored by mid-afternoon.
  Cause: “Technical issues following a routine update.”
  
  
• Dec 2023 – 9-Hour Overnight Outage:
  Online services offline from ~8pm–5am.
  Cause: Failed scheduled update.
  
  

🛠 Common Causes: IT glitches after updates, not cyberattacks.

• Most outages resolved same day:
  Typically within 4–8 hours.
  
  
• Worst-case (e.g. Oct 2024):
  Multi-day disruptions, but rare.
  
  
• Planned maintenance:
  Happens early in the morning, lasts 2–4 hours. Announced in advance.
  
  
• Communication cadence:
  Expect 1–2 updates via social media: one to acknowledge, one to confirm fix.
  
  
• After Fix:
  Transactions usually catch up automatically once systems are restored.
  

• 🔗 Westpac Online Banking Login
  
  
• 🔗 Merchant Status – EFTPOS
  
  
• 🔗 Westpac Contact Page
  
  
• ☎️ 132 032 (Personal Support)
  
  
• ☎️ 132 142 (Business Support)
  
  
• ☎️ +61 2 9155 7700 (Overseas)
  
  
• 🔵 @Westpac on Twitter
  
  
• 🔵 Facebook – Westpac
  
  
• 🌐 Downdetector – Westpac