Need to contact

Aunt Betty

and make sure they reply?

Aunt Betty is an Australian online travel agency backed by the Flight Centre Travel Group. Known for competitive fares and quick e-ticket confirmations, the brand holds a strong 4.1/5 “Great” Trustpilot rating from over 20,000 reviews.

Support is available 24/7 via a call centre, plus through email, online forms, and an extensive FAQ section. Many customers praise Aunt Betty for its user-friendly booking platform, transparent pricing, and fast ticketing. While most bookings run smoothly, support is there to help when things go wrong, such as cancellations or refunds.

Importantly, Aunt Betty’s team actively responds to negative reviews, showing a commitment to resolving problems.

Like all travel agencies, Aunt Betty sees recurring issues:

• Refund delays – customers often wait up to 12 weeks for airline refunds, especially after cancellations.
  
  
• Communication gaps – reports of long hold times, scripted responses, or lack of proactive updates on schedule changes.
  
  
• Extra fees – charges for changes/cancellations ($75 domestic, $140–$250 international) and add-ons like baggage catch some off guard.
  
  
• Change & cancellation handling – customers felt Aunt Betty sometimes took a “hands-off” approach, leaving them to liaise with airlines directly.
  

These complaints mainly arise in complex cases. Routine bookings and straightforward trips usually proceed smoothly.

You’ve got multiple options to reach Aunt Betty:

• Help Centre/FAQs: Check the FAQ section for answers to common questions like tickets, baggage, and cancellations.
  
  
• Online Contact Form: Submit requests via the Contact Us page. Select an enquiry type (e.g. “Cancel booking” or “Check refund status”) and enter your ABY booking reference.
  
  
• Email: Send queries to assist@auntbetty.com with booking details. Best for non-urgent requests.
  
  
• Phone Hotline: Call +61 2 8357 1165 (24/7 in Australia). International travellers can use local numbers listed on the Contact page.
  
  
• Manage Booking: Use the link in your e-ticket confirmation to check details, add baggage, or update info.
  
  
• Social Media: Follow Aunt Betty on Facebook for updates during disruptions. Not an official support channel.
  
  
• Travel Insurance: If purchased through Aunt Betty, check your XCover documents for separate emergency contacts.
  

💡 Tip: Always have your booking reference handy. For urgent travel issues, calling is the fastest option.

• Cancellations/Changes: Allowed per airline rules + Aunt Betty fees ($75 domestic; $140 change / $250 cancel for international bookings).
  
  
• Refunds: Processed only after the airline releases funds. Standard wait time: up to 12 weeks (or faster with Priority Support add-ons).
  

• Price Match: No price-match guarantee. Bookings are locked at the price paid.
  
  
• Warranty/Consumer Rights: Covered by Australian Consumer Law – if tickets aren’t issued or service isn’t provided, customers are entitled to a remedy.
  
  
• Ticket Delivery: All tickets delivered electronically by email, usually within 24 hours.